How is the delivery of Zasta?
Zasta's delivery process received 114 positive mentions out of 138 total. Average ratings rose from 4.03 stars in July 2026 to 4.68 stars in September. Most customers praise the speed and simplicity after the process starts, especially automated handling and quick payouts following tax authority decisions. Twenty-one mentions were negative, citing long delays during initial data retrieval and tax refund waiting periods. Some users waited over a month with no progress. A few said the process was slower than handling taxes independently via Elster. Despite these issues, the majority find the delivery experience efficient and hassle-free after the first few days.
What customers praise
Customers report the process runs smoothly and quickly once started. Automated handling of tax forms is a key benefit. Refunds arrive within a day of the official notice in many cases. The speed is faster than past experiences with other providers. The app simplifies data entry and helps track progress. Users frequently praise these features.
What customers said:
- „The tax office just takes forever and the payout time takes a really long time.“
„The tax office just takes forever and the payout time takes a really long time.“
Original„das Finanzamt brauch halt ewig und die Auszahlungszeit dauert massig lang“
- „I received everything.“
„I received everything.“
Original„habe alles bekommen“
- „The money arrived immediately once the notice was received“
„The money arrived immediately once the notice was received“
Original„Geld war sofort da als der Bescheid da war“
Common complaints
Long wait times are common, especially during initial data retrieval from the tax office. Some users wait over a week with no updates. A few report waiting up to 50 days for a response. Unexpected fees and high costs occur, particularly with the tax advisor service. A small number say the system stays stuck in 'processing' even after the tax authority issues a decision.
What customers said:
- „A bit of a long wait time.“
„A bit of a long wait time.“
Original„etwas lange Wartezeit“
- „I've been waiting for a week and nothing has happened.“
„I've been waiting for a week and nothing has happened.“
Original„warte seit einer Woche und passiert nix“
- „The payout, that it takes so long.“
„The payout, that it takes so long.“
Original„die Auszahlung, dass dies so lange dauert“
How it has changed over time
Delivery performance improved steadily starting in July 2026. Average ratings rose from 4.03 stars in July to 4.68 stars in September. Early feedback in July and August cited delays and poor communication. Later reviews showed fewer issues and more positive comments about speed and reliability. These changes indicate that Zasta improved processing times and system responsiveness over the past few months.
What customers said:
- „I've been waiting for the money for several weeks now“
„I've been waiting for the money for several weeks now“
Original„ich warte jetzt schon seit mehreren Wochen auf das geld“
- „It was straightforward and, at 85 days, still acceptable.“
„It was straightforward and, at 85 days, still acceptable.“
Original„Es war unkompliziert und mit 85 Tagen noch in Ordnung.“
- „I particularly liked the fast payout.“
„I particularly liked the fast payout.“
Original„besonders positiv fand ich die schnelle Auszahlung“
Practical takeaways
Customers may face a delay of up to a few weeks before the process begins, especially in the first few days. Once tax data is retrieved, the process moves quickly and reliably. Users should check their status regularly and contact support if no updates appear after 10 to 14 days. The refund is typically sent within one day after the tax authority’s decision.
What customers said:
- „It takes an extremely long time for anything to happen at all.“
„It takes an extremely long time for anything to happen at all.“
Original„Es dauert extrem lange, bis sich überhaupt etwas regt.“
- „Once the tax office transferred the refund, the money reached me very quickly.“
„Once the tax office transferred the refund, the money reached me very quickly.“
Original„Nachdem das Finanzamt die Erstattung überwiesen hatte, war das Geld sehr schnell bei mir“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2026-05 | 5.00 | 1 |
| 2026-06 | 5.00 | 1 |
| 2026-07 | 4.03 | 29 |
| 2026-08 | 4.58 | 43 |
| 2026-09 | 4.68 | 28 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2026-05 | 100% | 0% | 0% | 1 |
| 2026-06 | 100% | 0% | 0% | 1 |
| 2026-07 | 69% | 7% | 24% | 29 |
| 2026-08 | 84% | 0% | 16% | 43 |
| 2026-09 | 89% | 4% | 7% | 28 |
Customer voices
Short excerpts - full reviews are available at the original source.
„After the first few days of waiting for the tax data to be retrieved, everything went very quickly“
„I only waited 13 days for the tax assessment“
„the payout also arrived just 1 day later“
„Super fast and good“
„Super fast, we are very satisfied with it“
„It was very fast and uncomplicated.“
„It takes a while, but it's accurate.“
„The money arrived smoothly and quickly after the application.“
Cite this page
Citatio (2026). Zasta Delivery: customer reviews September 2026. Retrieved 24 September 2026 from https://citatio.ai/zasta-reviews/delivery/
Data verifiable via our public audit log: Methodology · Transparency