How is the customer service of UaiRango?
UaiRango has 110 complaints and 20 positive mentions in 133 total references, showing overwhelmingly negative customer service. Sentiment has stayed low throughout 2026, with ratings near 2 stars and drops to 1 star in February and July. A brief improvement to 3.88 stars in December 2025 did not last. Key issues include poor responsiveness, slow support resolution, and weak communication, especially around order cancellations, refunds, and technical access. A few users praise the team’s attentiveness and helpfulness, but these positive reports are rare and often linked to specific regions or isolated incidents.
What customers praise
Customers often praise UaiRango’s support team for positive interactions, describing staff as attentive, helpful, and responsive. Some users highlight quick resolution of issues, especially for releasing access, processing coupons, or addressing personal needs. These experiences are linked to specific locations or individual agents, indicating service quality varies by region or agent. Praise is consistent, with users expressing gratitude and calling support 'top' or 'maravilhoso'.
What customers said:
- „The app team is top-notch“
„The app team is top-notch“
Original„pessoal do app é top de mais“
- „The support is attentive“
„The support is attentive“
Original„o suporte é atencioso“
- „Everything I order arrives just the way I like it“
„Everything I order arrives just the way I like it“
Original„Tudo que peço chega até mim do jeito que gosto“
Common complaints
Common complaints include unresponsiveness, delayed or denied refunds, and poor handling of order cancellations. Support often does not reply to messages, especially regarding payment or account access. Users report being unable to use their Rangdols due to incorrect email registration, with no follow-up from the team. Technical issues like missing order notifications or apps that do not open remain unresolved. These problems are linked to a lack of accountability and follow-through from the support team.
What customers said:
- „Cancellation should be faster.“
„Cancellation should be faster.“
Original„Deveria ser mais rapido o cancelamento“
- „Support did not respond to the complaint.“
„Support did not respond to the complaint.“
Original„suporte não respondeu à reclamação“
- „lack of manager support“
„lack of manager support“
Original„falta de suporte do gerente“
How it has changed over time
Customer service performance has shown little improvement. Ratings dropped to 1 star in February and July 2026, despite a brief rise to 3.88 stars in December 2025. Negative mentions remain high and consistent, with no sustained upward trend. Positive reviews appear sporadically but do not offset the volume of complaints. Systemic issues in support responsiveness and resolution persist, and user frustration has increased over time.
What customers said:
- „Many establishments are unresponsive, which is a huge waste of time.“
„Many establishments are unresponsive, which is a huge waste of time.“
Original„esta tendo muitos estabelecimentos nao respondendo fazendo uma grande perca tempo“
- „they don't want to cancel“
„they don't want to cancel“
Original„eles não quer cancelar“
- „I would like to register my dissatisfaction with the service provided by the UaiRango…“
„I would like to register my dissatisfaction with the service provided by the UaiRango development team.“
Original„Gostaria de registrar minha insatisfação com o atendimento prestado pela equipe de Desenvolvimento da UaiRango.“
Practical takeaways
Users of UaiRango should expect delays or failures in customer support. Issues often require multiple follow-ups or escalation through other channels. Do not rely on the app’s support for urgent matters like refunds or cancellations, as responses are typically slow or absent. Positive experiences are possible but not guaranteed. Support quality may vary by region, with some locations reporting better outcomes.
What customers said:
- „I would like you to grant me access, please.“
„I would like you to grant me access, please.“
Original„gostaria que liberasse meu acesso por gentileza“
- „I only had some connectivity issues where the app wouldn't open.“
„I only had some connectivity issues where the app wouldn't open.“
Original„só tive uns problemas de conectividade que o aplicativo não abre“
- „wonderful support“
„wonderful support“
Original„suporte maravilhoso“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-10 | 2.58 | 8 |
| 2025-11 | 2.59 | 7 |
| 2025-12 | 3.88 | 17 |
| 2026-01 | 3.09 | 11 |
| 2026-02 | 1.00 | 2 |
| 2026-03 | 2.14 | 7 |
| 2026-04 | 2.18 | 6 |
| 2026-05 | 2.78 | 4 |
| 2026-06 | 2.00 | 12 |
| 2026-07 | 1.00 | 1 |
| 2026-08 | 2.63 | 3 |
| 2026-09 | 2.00 | 3 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-10 | 13% | 0% | 88% | 8 |
| 2025-11 | 0% | 0% | 100% | 7 |
| 2025-12 | 59% | 0% | 41% | 17 |
| 2026-01 | 9% | 0% | 91% | 11 |
| 2026-02 | 0% | 0% | 100% | 2 |
| 2026-03 | 0% | 14% | 86% | 7 |
| 2026-04 | 0% | 17% | 83% | 6 |
| 2026-05 | 0% | 0% | 100% | 4 |
| 2026-06 | 8% | 0% | 92% | 12 |
| 2026-07 | 0% | 0% | 100% | 1 |
| 2026-08 | 0% | 0% | 100% | 3 |
| 2026-09 | 0% | 0% | 100% | 3 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Uairango offers no support.“
„They always make up excuses to avoid honoring discount coupons.“
„Failure in order notifications on the sales app.“
„The experience has been terrible.“
„Order notifications are not arriving.“
„support doesn't respond“
„they never got back to me“
„Terrible customer service“
Cite this page
Citatio (2026). UaiRango Customer service: customer reviews September 2026. Retrieved 19 September 2026 from https://citatio.ai/uairango-reviews/customer-service/
Data verifiable via our public audit log: Methodology · Transparency