Tresorit Reviews & Ratings 2026
This page is an audit of every publicly available review for Tresorit — 2,581 reviews across 4 platforms — giving you a holistic, evidence-based view of Tresorit's reputation. Below you'll find the overall rating, the themes customers raise, how sentiment has trended over time, and a SWOT summary — all grounded in the reviews and linked to their sources.
Key findings
- Across 2581 reviews on 4 portals, Tresorit averages 4.0 out of 5 stars.
- Customers rate Quality most positively (58 of 83 mentions positive).
- Ordering & website draws the most criticism (16 of 22 mentions negative).
SWOT summary
Strengths
- Quality: 74% positive across 83 mentions
- Durability: 67% positive across 11 mentions
Weaknesses
- Ordering & website: 78% negative across 22 mentions
- Communication: 73% negative across 9 mentions
- Fit & sizing: 51% negative across 5 mentions
Opportunities
- Address ordering & website to lift overall sentiment
- Lean on strength in quality in marketing
Threats
- Ongoing criticism of ordering & website could deter new customers
Reviews by portal
The overall 4.0 / 5 score is weighted by review volume - portals with more reviews count proportionally more.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 3.7 / 5 | 1,592 | 61.7% | View profile ↗ | |
| Apple App Store | 4.2 / 5 | 832 | 32.2% | View profile ↗ | |
| Capterra | 4.8 / 5 | 127 | 4.9% | View profile ↗ | |
| Trustpilot | 2.8 / 5 | 30 | 1.2% | View profile ↗ | |
| Weighted overall | 4.0 / 5 | 2,581 | 100% | ||
Themes in the reviews
Quality83× mentions
58positive23negativeAcross 83 mentions, 74% of Quality feedback is positive and 24% negative — Quality is a clear strength.
Value for money28× mentions
13positive10negativeAcross 28 mentions, 44% of Value for money feedback is positive and 39% negative — Value for money is a mixed area.
Customer service26× mentions
10positive12negativeAcross 26 mentions, 40% of Customer service feedback is positive and 50% negative — Customer service is a common pain point.
Ordering & website22× mentions
4positive16negativeAcross 22 mentions, 10% of Ordering & website feedback is positive and 78% negative — Ordering & website is a common pain point.
Durability11× mentions
6positive5negativeAcross 11 mentions, 67% of Durability feedback is positive and 33% negative — Durability is largely positive.
Delivery10× mentions
4positive0negativeAcross 10 mentions, 39% of Delivery feedback is positive and 0% negative — Delivery is a mixed area.
Communication9× mentions
3positive6negativeAcross 9 mentions, 27% of Communication feedback is positive and 73% negative — Communication is a common pain point.
Fit & sizing5× mentions
1positive3negativeAcross 5 mentions, 30% of Fit & sizing feedback is positive and 51% negative — Fit & sizing is a common pain point.
Returns & refunds4× mentions
1positive3negativeAcross 4 mentions, 53% of Returns & refunds feedback is positive and 47% negative — Returns & refunds is largely positive.
Billing & payment2× mentions
0positive2negativeAcross 2 mentions, 0% of Billing & payment feedback is positive and 100% negative — Billing & payment is a common pain point.
Material1× mentions
0positive0negativeAcross 1 mentions, 0% of Material feedback is positive and 0% negative — Material is a mixed area.
Themes over time
Data as table
| Month | Quality | Value for money | Customer service | Ordering & website | Durability | Delivery |
|---|---|---|---|---|---|---|
| 2024-08 | - | - | - | - | 5.0 | - |
| 2024-10 | - | - | - | - | 1.0 | - |
| 2024-11 | - | - | - | 1.0 | - | - |
| 2024-12 | - | - | - | 2.0 | - | - |
| 2025-01 | - | 4.5 | 5.0 | - | 1.0 | 5.0 |
| 2025-02 | - | 3.3 | - | 3.0 | - | - |
| 2025-03 | - | 2.0 | 2.0 | - | - | 3.5 |
| 2025-04 | - | - | 3.0 | 4.5 | 5.0 | - |
| 2025-06 | - | - | 3.0 | 2.0 | 4.0 | - |
| 2025-07 | - | - | - | - | 5.0 | - |
| 2025-08 | 4.0 | 4.0 | - | - | 3.0 | - |
| 2025-09 | 5.0 | 5.0 | 5.0 | 4.5 | - | - |
| 2025-10 | 4.3 | 5.0 | - | - | 4.0 | - |
| 2025-11 | 4.0 | 4.2 | 2.0 | 1.0 | - | 3.5 |
| 2025-12 | 5.0 | - | 5.0 | 1.0 | - | - |
| 2026-01 | 5.0 | - | 5.0 | - | - | - |
| 2026-02 | 4.4 | 1.0 | 3.0 | - | - | 5.0 |
| 2026-03 | 4.2 | 3.0 | 3.0 | 3.0 | 5.0 | 4.0 |
| 2026-04 | 4.0 | 5.0 | - | 3.5 | - | - |
| 2026-05 | 5.0 | - | - | - | - | - |
| 2026-06 | 5.0 | 5.0 | 2.3 | 1.0 | - | 5.0 |
| 2026-07 | 2.3 | 5.0 | 3.3 | 1.0 | - | - |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-08 | 3.73 | 11 |
| 2025-09 | 4.78 | 9 |
| 2025-10 | 4.70 | 10 |
| 2025-11 | 4.00 | 18 |
| 2025-12 | 3.00 | 2 |
| 2026-01 | 5.00 | 7 |
| 2026-02 | 4.36 | 11 |
| 2026-03 | 3.93 | 14 |
| 2026-04 | 4.30 | 10 |
| 2026-05 | 4.29 | 7 |
| 2026-06 | 3.80 | 10 |
| 2026-07 | 3.58 | 12 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-08 | 64% | 18% | 18% | 11 |
| 2025-09 | 89% | 11% | 0% | 9 |
| 2025-10 | 90% | 10% | 0% | 10 |
| 2025-11 | 50% | 17% | 33% | 18 |
| 2025-12 | 50% | 0% | 50% | 2 |
| 2026-01 | 86% | 14% | 0% | 7 |
| 2026-02 | 82% | 0% | 18% | 11 |
| 2026-03 | 50% | 14% | 36% | 14 |
| 2026-04 | 80% | 0% | 20% | 10 |
| 2026-05 | 71% | 14% | 14% | 7 |
| 2026-06 | 70% | 0% | 30% | 10 |
| 2026-07 | 50% | 8% | 42% | 12 |
Customer voices
Short excerpts - full reviews are available at the original source.
„For low tech people who do not understand encryption the old animated videos were better to drive adoption.“
„excellent customer service“
„They delete your account based on inactivity with quite a short timeframe“
„Absolutely love it“
„when I reset my phone it's taken all photos back“
„Create and modified dates on photos not preserved“
„always comforting to have Secure storage“
„App is perfect for sending confidential files with certainty“
What Reddit users say about Tresorit
Additional source: 8 Reddit discussions about Tresorit reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„Looking at Cloud Storage. Not many people suggest Tresorit?“
„From my research, I've found few services that are looking promising in this field.“
„Tresorit is extremely expensive compared to other clouds“
„I am looking for a cloud storage provider with a specific list of features.“
„you should try Mega and Tresorit“
„its user interface and GUI helps to encrypt and sync amongst other“
„the problem that I had with it was that it was pricey“
Frequently asked questions
What are good alternatives to Tresorit for cloud storage?
Reviewers suggest Tresorit has notable performance issues, such as slow upload/download speeds and poor sync feedback, which leads some to seek alternatives. One reviewer explicitly names Google's cloud storage as a top alternative.
Performance Issues
Reviewers report that Tresorit suffers from slow upload and download speeds, and lacks timely alerts when files fail to sync. These technical shortcomings make the service frustrating for users needing reliable and fast file access.
Recommended Alternatives
Despite its flaws, Tresorit is still considered a viable option by some, with one reviewer highlighting Google's cloud storage as a strong alternative. This suggests that users may turn to more established platforms for better performance and reliability.
Bottom Line
While Tresorit offers solid security, its performance and feedback shortcomings push users toward alternatives like Google's cloud storage. The choice often comes down to prioritizing speed and reliability over niche security features.
What customers said:
- „Best cloud storage alternative from Google“
- „Tresorit give little in the way of information or alerts about files that fail to…“
„Tresorit give little in the way of information or alerts about files that fail to upload or sync“
What do users say about Tresorit's overall performance and customer service?
Reviewers report mixed experiences with Tresorit, praising its reliability and security while criticizing inconsistent customer support and slow response times. The service is seen as functional but not always responsive or helpful when issues arise.
Reliability
Many users find Tresorit dependable for secure file storage and sharing, with one reviewer stating it did exactly what they needed. The platform is generally seen as stable and effective for core tasks, even if not fast in every instance.
Support Issues
Several reviewers report poor customer service, including scripted responses and long wait times. One user described a support agent as simply copying and pasting replies, which reflects frustration with lack of personalized assistance.
Overall Verdict
While Tresorit earns praise for its security and functionality, the inconsistent support experience holds it back for some. Users who value reliability over responsive service tend to rate it more positively.
What customers said:
- „just a bit slow if I recall, but not enough to make an impact“
- „the first customer support person was just copy and pasting the same response“
What are the best alternatives to Tresorit for secure cloud storage?
Reviewers suggest Tresorit is a strong alternative to Google's cloud storage, particularly for security-focused users. However, some users report slow upload and download speeds and limited feedback on sync failures.
Security Strength
Reviewers highlight Tresorit's strong security features, calling it a top alternative to Google's cloud services. Its end-to-end encryption and privacy-focused design are frequently praised as major advantages.
Performance Issues
Several users report that Tresorit is slow during file uploads and downloads, which can hinder productivity. There are also complaints about a lack of clear alerts when files fail to sync or upload.
Bottom Line
While Tresorit stands out as a secure cloud storage option, especially compared to mainstream providers, its performance limitations and poor error notifications may deter some users. It remains a solid choice for those prioritizing privacy over speed.
What customers said:
- „Tresorit give little in the way of information or alerts about files that fail to…“
„Tresorit give little in the way of information or alerts about files that fail to upload or sync“
- „Best cloud storage alternative from Google“
How does Tresorit Drive compare to other cloud storage services in terms of performance and app integration?
Reviewers report that Tresorit Drive offers strong end-to-end encryption and stable file storage, but some note slower performance and limited app integration, especially on mobile. While it's reliable for secure storage, users find other services like Proton Drive faster for certain tasks.
Security & Stability
Reviewers highlight Tresorit Drive's strong end-to-end encryption and consistent performance for secure file storage. Many describe it as stable and usable, especially for users prioritizing privacy over speed.
Performance Issues
Some users report that Tresorit is slower than competitors, such as Proton Drive, especially when deleting files. One reviewer noted Proton Drive could upload 10 GB faster than Tresorit could delete 2 GB, indicating a bottleneck in file management.
App Integration Limits
A key limitation is the inability to open files directly within other apps on mobile, unlike services such as OneDrive. This restricts workflow efficiency for users who rely on smooth app integration across devices.
What customers said:
- „Tresorit has always been a solid product when it came to E2E file storage.“
- „Proton Drive can upload 10 GB faster than Tresorit can delete 2 GB“
- „I would like to be able to open files within other apps.“
What can you do with the Tresorit Basic version?
The Tresorit Basic version offers basic features for securing and sharing files, but it lacks advanced tools like document scanning. Users report that while the basic version is easy to use, it lacks important features that are included in higher-tier plans.
Basic Features
Reviewers report that the Basic version is easy to use and provides basic features for securing and sharing files. The user interface is described as clear and intuitive, making it easier for beginners to use.
Missing Features
A common criticism is that the Basic version does not offer the ability to scan documents. Users feel compelled to upgrade to a more expensive plan to access this feature, which is seen as unfair, especially since it is considered a basic function.
Price-to-Value
Some customers see the price increase for additional features as too high, especially when these features are missing from the basic version. The need to pay four times as much to use basic functions is criticized as unjustified.
What customers said:
- „dass ich dafür dann das 4Fache zahlen müsste“
- „Can't edit the .txt file format in the web version“
How does the email confirmation work at Tresorit when I sign up?
Email confirmation at Tresorit can sometimes cause issues, particularly if the confirmation code is not processed correctly. However, other reports indicate that the app is generally stable and user-friendly.
Confirmation Issues
Some reviewers report getting stuck in a loop when signing up. After entering the code sent via email, the app asks for the email again without completing the registration. This can be frustrating, especially if multiple attempts are unsuccessful.
Stable App
Despite the registration issues, the app is generally described as smooth and stable. The security features and intuitive interface for PC and Mac are praised, which makes the overall use more convenient.
Practical Tips
If email confirmation isn't working, some users suggest trying the registration process with a different browser or email address. Deleting and recreating an account with the same email address has also been suggested as a solution, although it may not always work.
What customers said:
- „App läuft sehr flüssig und stabil.“
- „I've deleted and signed up for a new account with the same email“
How does the Tresorit web application work for editing files?
The Tresorit web application is considered stable and secure, but it offers limited editing features for text files.
Stability
Reviewers report that the Tresorit web application functions stably and reliably, especially when synchronizing across multiple devices such as laptops and smartphones.
Editing Limitations
A common criticism is the lack of direct editing capabilities for.txt files within the web version. An integrated simple text editor is expected as a basic standard.
Security
Despite these limitations, Tresorit is viewed as a secure alternative to other cloud services like OneDrive, due to clear data control.
What customers said:
- „es stabil synchronisiert auf meinen drei Laptops sowie am Handy und in der Web-App“
- „Can't edit the .txt file format in the web version“
Does Tresorit sync reliably with Mac computers, or do files just download without proper syncing?
Reviewers report mixed experiences with Tresorit's syncing reliability on Mac computers, with some citing persistent sync failures, slow performance, and app instability, while others praise consistent and predictable syncing behavior.
Sync Failures
Some reviewers report that Tresorit fails to maintain synchronization with Macs, with files taking a long time to transfer and sync issues persisting despite usage. One user specifically noted that the app does not maintain sync with a Mac and that file transfers are painfully slow.
Reliable Syncing
Other users describe Tresorit as stable and reliable, with syncing that behaves consistently and predictably. One reviewer emphasized that syncing is now dependable after previous struggles, and another praised the platform’s stability and professional-grade performance.
Performance Issues
Common complaints include slow upload and download speeds, app crashes when switching between apps, and lack of clear alerts when sync or upload attempts fail. These issues can make the syncing process frustrating, even if the system eventually completes transfers.
What customers said:
- „This does not maintain synchronization with a Mac“
- „Tresorit give little in the way of information or alerts about files that fail to…“
„Tresorit give little in the way of information or alerts about files that fail to upload or sync“
- „Tresorit clearly prioritizes security architecture, reliability, and professional-grade…“
„Tresorit clearly prioritizes security architecture, reliability, and professional-grade workflows.“
- „just a bit slow if I recall, but not enough to make an impact“
Are there known issues with the Tresorit Android app, especially when trying to save files for offline access?
Reviewers report inconsistent performance with the Tresorit Android app, particularly regarding file synchronization and offline access, with frequent upload failures, app crashes, and lack of clear error notifications. Some users also mention connectivity issues and problems with folder management that may affect offline usability.
Offline Sync Problems
Reviewers report that files often fail to sync or appear missing after upload, especially larger files over 1GB. The app sometimes shuts down unexpectedly when switching between apps, which can disrupt offline access and file availability.
App Stability Issues
Several users note that the app crashes or becomes unresponsive, particularly during file transfers or when navigating folders. The app's tendency to close abruptly undermines reliable offline use, especially on older or less powerful devices.
Lack of Feedback & Controls
Users mention a lack of clear alerts when uploads or syncs fail, making it hard to know if files are properly saved for offline use. The absence of basic file operations like copy/move between folders further complicates managing files for offline access.
What customers said:
- „the file is not there“
- „Uploads of bigger or multiple files (1gb+) keep breaking off“
- „Tresorit give little in the way of information or alerts about files that fail to…“
„Tresorit give little in the way of information or alerts about files that fail to upload or sync“
- „This app could be great,“
How does Tresorit handle large file downloads, and are there delays compared to smaller files?
Reviewers report mixed experiences with large file downloads, with some noting significant delays and sync issues, especially for files over 1GB. While a few users praise Tresorit’s stability and consistent syncing, others describe slow performance and frequent failures during both uploads and downloads.
Slow Downloads
Several reviewers mention that Tresorit is slow for both uploads and downloads, particularly with larger files. One user specifically notes that megabyte-sized files take forever to transfer, and another reports that large files (1GB+) often fail to upload and cause the app to crash.
Sync Failures
Multiple users report that large or multiple files fail to sync properly, with some stating that files simply disappear after upload. One reviewer mentions that uploads break off mid-process, and the app shuts down when switching between apps, which disrupts large file transfers.
Mixed Reliability
Despite the issues, some users describe Tresorit as stable and reliable, especially for secure, end-to-end encrypted file storage. A few highlight that the platform behaves consistently and predictably, which was a major improvement over their previous experiences.
What customers said:
- „This does not maintain synchronization with a Mac, it just downloads files.“
- „Uploads of bigger or multiple files (1gb+) keep breaking off“
- „Tresorit give little in the way of information or alerts about files that fail to…“
„Tresorit give little in the way of information or alerts about files that fail to upload or sync“
- „Tresorit clearly prioritizes security architecture, reliability, and professional-grade…“
„Tresorit clearly prioritizes security architecture, reliability, and professional-grade workflows.“