Tresorit Reviews & Ratings October 2026
Tresorit reviews: the verdict
Reviewers report Tresorit has a mixed reputation, with an overall rating of 3.8 out of 5 based on 2,602 reviews across four portals. In the last 12 months, the rating improved to 4.0 out of 5 from 120 reviews. Customers describe the product’s quality as a key strength, with 91 mentions and 69% of those comments positive. Value for money received 32 mentions, with 44% positive and 38% negative feedback. Customer service was mentioned 29 times, with 31% positive and 48% negative responses. The main criticism centers on inconsistent support experiences, with several users noting delays and unresolved issues.
Key findings
- Across 2,602 reviews on 4 portals, the recency-weighted average is 3.8 out of 5.
- The last 12 months average 4.0 out of 5 from 120 reviews (+0.2).
- Quality is the most positively rated theme: 69% of 91 mentions are positive.
- 62% of the reviews come from Google Play.
- Quality(63)
- Customer service(14)
- Ordering & website(13)
- Value for money(12)
- Durability(7)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
2,602 reviews · 4 portals · 2013-09 – 2026-10 · Methodology ↗ · Verify a quote ↗
What changed in September 2026
In September 2026, 9 new reviews were analyzed; the average rating moved from 3.5 to 3.1 stars.
- New reviews
- 9
- Average rating
- 3.1/5 (3.5 ↓)
- Positive share
- 44% (55% ↓)
Most-discussed themes
- Quality — -1 vs prior month
- Value for money — -1 vs prior month
- Delivery — unchanged
- Durability — +1 vs prior month
- Fit & sizing — unchanged
Tresorit rating trend and sentiment
Months with fewer than 5 rated reviews are left out.
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-11 | 4.00 | 18 |
| 2025-12 | 3.00 | 2 |
| 2026-01 | 5.00 | 7 |
| 2026-02 | 4.36 | 11 |
| 2026-03 | 3.93 | 14 |
| 2026-04 | 4.30 | 10 |
| 2026-05 | 4.29 | 7 |
| 2026-06 | 3.80 | 10 |
| 2026-07 | 3.58 | 12 |
| 2026-08 | 3.45 | 11 |
| 2026-09 | 3.11 | 9 |
| 2026-10 | 1.00 | 1 |
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-11 | 50% | 17% | 33% | 18 |
| 2025-12 | 50% | 0% | 50% | 2 |
| 2026-01 | 86% | 14% | 0% | 7 |
| 2026-02 | 82% | 0% | 18% | 11 |
| 2026-03 | 50% | 14% | 36% | 14 |
| 2026-04 | 80% | 0% | 20% | 10 |
| 2026-05 | 71% | 14% | 14% | 7 |
| 2026-06 | 70% | 0% | 30% | 10 |
| 2026-07 | 50% | 8% | 42% | 12 |
| 2026-08 | 55% | 9% | 36% | 11 |
| 2026-09 | 44% | 11% | 44% | 9 |
| 2026-10 | 0% | 0% | 100% | 1 |
Themes over time
Data as table
| Month | Quality | Value for money | Customer service | Ordering & website | Durability | Delivery |
|---|---|---|---|---|---|---|
| 2024-08 | - | - | - | - | 5.0 | - |
| 2024-10 | - | - | - | - | 1.0 | - |
| 2024-12 | - | - | - | 2.0 | - | - |
| 2025-01 | - | - | - | - | 1.0 | 5.0 |
| 2025-02 | - | - | - | 3.0 | - | - |
| 2025-03 | - | - | - | - | - | 3.5 |
| 2025-04 | - | - | - | 4.5 | 5.0 | - |
| 2025-06 | - | - | 3.0 | 2.0 | 4.0 | - |
| 2025-07 | - | - | - | - | 5.0 | - |
| 2025-08 | - | 4.0 | - | - | 3.0 | - |
| 2025-09 | - | 5.0 | 5.0 | 4.5 | - | - |
| 2025-10 | 4.3 | 5.0 | - | - | 4.0 | - |
| 2025-11 | 4.0 | 4.2 | 2.0 | 1.0 | - | 3.5 |
| 2025-12 | 5.0 | - | 5.0 | 1.0 | - | - |
| 2026-01 | 5.0 | - | 5.0 | - | - | - |
| 2026-02 | 4.4 | 1.0 | 3.0 | - | - | 5.0 |
| 2026-03 | 4.2 | 3.0 | 3.0 | 3.0 | 5.0 | 4.0 |
| 2026-04 | 4.0 | 5.0 | - | 3.5 | - | - |
| 2026-05 | 5.0 | - | - | - | - | - |
| 2026-06 | 5.0 | 5.0 | 2.3 | 1.0 | - | 5.0 |
| 2026-07 | 2.3 | 5.0 | 3.3 | 1.0 | - | - |
| 2026-08 | 3.3 | 2.7 | 4.0 | - | - | 4.0 |
| 2026-09 | 3.2 | 4.0 | 4.0 | 5.0 | 2.0 | 4.0 |
| 2026-10 | - | 1.0 | 1.0 | - | 1.0 | 1.0 |
Latest Tresorit customer voices
The most recent review passages across all portals. Each quote links to its source.
Short excerpts - full reviews are available at the original source.
„it's hard even to get them back“
„Downloads ran at about 1.7 files per second“
„the API is only available on the Business Pro and Enterprise plans“
„Adding WebDAV support would also be a huge win“
„Tresorit’s zero-knowledge E2EE is top-tier“
„this absolutely kills my phone battery“
What Reddit users say about Tresorit
From 13 Reddit threads that mention Tresorit. Community posts are opinions, not verified purchases.
Below are extracts from Reddit discussions - each linked to the original thread.
„tresorit is fine for picture uploads“
„Looking at Cloud Storage. Not many people suggest Tresorit?“
„From my research, I've found few services that are looking promising in this field.“
„Tresorit is extremely expensive compared to other clouds“
„I am looking for a cloud storage provider with a specific list of features.“
„you should try Mega and Tresorit“
Tresorit review themes at a glance
Every theme is backed by classified review text. Open a theme to read its analysis.
Quality91× mentions
63positive25negativeValue for money32× mentions
14positive12negativeCustomer service29× mentions
9positive14negativeOrdering & website19× mentions
4positive13negativeDurability13× mentions
6positive7negativeDelivery13× mentions
4positive1negativeCommunication7× mentions
2positive5negativeFit & sizing7× mentions
1positive3negativeReturns & refunds4× mentions
1positive3negativeBilling & payment3× mentions
0positive3negativeMaterial3× mentions
0positive0negative
Tresorit review sources, coverage and method
The overall 3.8 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 3.7 / 5 | 1,607 | 61.8% | View profile ↗ | |
| Apple App Store | 4.2 / 5 | 836 | 32.1% | View profile ↗ | |
| Capterra | 4.8 / 5 | 127 | 4.9% | View profile ↗ | |
| Trustpilot | 2.7 / 5 | 32 | 1.2% | View profile ↗ | |
| Weighted overall | 3.8 / 5 | 2,602 | 100% | ||
Period covered: 2013-09 – 2026-10. Reviews older than 24 months stay in the trend charts but no longer feed the headline figures.
What this analysis cannot cover
- Only publicly visible reviews are included; nothing behind a login, and no reviews submitted to us directly.
- Sentiment is classified from the review text, never from the star rating. Unclassified reviews count toward totals but not toward sentiment shares.
What this analysis covers
- Google Play : 1,607 reviews
- Apple App Store : 836 reviews
- Capterra : 127 reviews
- Trustpilot : 32 reviews
Period covered: Sept 2013 – Oct 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
How the numbers are made
Every review is read once by a language model that labels its themes and sentiment and picks short verbatim passages. Recent reviews weigh more than old ones (each month of age discounts the weight by 10%). Quotes are shown exactly as written, linked to the original review, and cryptographically signed so you can check they have not been altered.Full methodology ↗ · Transparency report ↗
What AI assistants say about Tresorit
based on 29 analysed AI answers
Our analysis of AI-assistant output — not the assistants’ raw text.
Cite this page
Citatio (2026). Tresorit Reviews October 2026 – 3.8/5 from 2,602 reviews. Retrieved 7 October 2026 from https://citatio.ai/tresorit-reviews/
Data verifiable via our public audit log: Methodology · Transparency