Swisscom Reviews & Ratings 2026
- Quality(534)
- Customer service(231)
- Ordering & website(193)
- Value for money(92)
- Communication(54)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
This page is an audit of every publicly available review for Swisscom: 1,382 reviews across 7 platforms, giving you a complete, evidence-based view of Swisscom's reputation. Below you'll find the overall rating, the themes customers raise, how sentiment has trended over time, and a SWOT summary, all grounded in the reviews and linked to their sources.
Key findings
- Across 1382 reviews on 7 portals, Swisscom averages 2.5 out of 5 stars.
- Customers rate Quality most positively (95 of 653 mentions positive).
- Durability draws the most criticism (39 of 42 mentions negative).
SWOT summary
Strengths
- Solid overall rating
Weaknesses
- Durability: 95% negative across 42 mentions
- Billing & payment: 95% negative across 33 mentions
- Returns & refunds: 94% negative across 17 mentions
Opportunities
- Address durability to lift overall sentiment
- Lean on strength in core themes in marketing
Threats
- Ongoing criticism of durability could deter new customers
Reviews by portal
The overall 2.5 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 2.6 / 5 | 720 | 52.1% | View profile ↗ | |
| Apple App Store | 2.6 / 5 | 249 | 18% | View profile ↗ | |
| Apple App Store | 1.9 / 5 | 163 | 11.8% | View profile ↗ | |
| Google Play | 1.7 / 5 | 125 | 9% | View profile ↗ | |
| Apple App Store | 2.7 / 5 | 95 | 6.9% | View profile ↗ | |
| Trustpilot | 1.7 / 5 | 21 | 1.5% | View profile ↗ | |
| Google Play | 1.0 / 5 | 9 | 0.7% | View profile ↗ | |
| Weighted overall | 2.5 / 5 | 1,382 | 100% | ||
What this analysis covers
- Google Play : 720 reviews
- Apple App Store : 249 reviews
- Apple App Store : 163 reviews
- Google Play : 125 reviews
- Apple App Store : 95 reviews
- Trustpilot : 21 reviews
- Google Play : 9 reviews
Period covered: Aug 2024 – Aug 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- The App Store feed caps at about 500 reviews per country storefront.
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
Themes in the reviews
Quality653× mentions
95positive534negativeAcross 653 mentions, 16% of Quality feedback is positive and 81% negative. That makes Quality a common pain point.
Customer service279× mentions
32positive231negativeAcross 279 mentions, 12% of Customer service feedback is positive and 82% negative. That makes Customer service a common pain point.
Ordering & website210× mentions
7positive193negativeAcross 210 mentions, 5% of Ordering & website feedback is positive and 90% negative. That makes Ordering & website a common pain point.
Value for money105× mentions
8positive92negativeAcross 105 mentions, 7% of Value for money feedback is positive and 84% negative. That makes Value for money a common pain point.
Communication58× mentions
1positive54negativeAcross 58 mentions, 3% of Communication feedback is positive and 92% negative. That makes Communication a common pain point.
Delivery44× mentions
4positive30negativeAcross 44 mentions, 11% of Delivery feedback is positive and 68% negative. That makes Delivery a common pain point.
Durability42× mentions
3positive39negativeAcross 42 mentions, 5% of Durability feedback is positive and 95% negative. That makes Durability a common pain point.
Billing & payment33× mentions
0positive32negativeAcross 33 mentions, 0% of Billing & payment feedback is positive and 95% negative. That makes Billing & payment a common pain point.
Returns & refunds17× mentions
2positive14negativeAcross 17 mentions, 5% of Returns & refunds feedback is positive and 94% negative. That makes Returns & refunds a common pain point.
Fit & sizing13× mentions
1positive12negativeAcross 13 mentions, 15% of Fit & sizing feedback is positive and 85% negative. That makes Fit & sizing a common pain point.
Packaging3× mentions
1positive1negativeAcross 3 mentions, 48% of Packaging feedback is positive and 9% negative. That makes Packaging a mixed area.
Themes over time
Data as table
| Month | Quality | Customer service | Ordering & website | Value for money | Communication | Delivery |
|---|---|---|---|---|---|---|
| 2025-07 | - | - | - | - | 1.0 | - |
| 2025-08 | - | - | - | - | 1.0 | 1.0 |
| 2025-09 | 2.1 | 2.5 | 2.4 | 1.2 | 2.5 | 2.3 |
| 2025-10 | 2.1 | 2.5 | 1.6 | 2.6 | 1.0 | 2.6 |
| 2025-11 | 1.7 | 1.2 | 1.3 | 1.4 | 1.3 | 1.8 |
| 2025-12 | 2.5 | 2.1 | 2.3 | 1.0 | 3.0 | 3.0 |
| 2026-01 | 2.9 | 2.6 | 2.8 | 3.0 | 4.0 | - |
| 2026-02 | 2.1 | 1.3 | 1.5 | 2.0 | 1.8 | 1.7 |
| 2026-03 | 2.4 | 2.6 | 1.0 | 1.0 | 2.3 | 1.0 |
| 2026-04 | 2.4 | 2.3 | 2.6 | 1.8 | - | 3.0 |
| 2026-05 | 2.3 | 1.3 | 1.3 | 2.4 | 4.0 | 2.0 |
| 2026-06 | 1.9 | 2.1 | 2.5 | 1.5 | 1.0 | 1.0 |
| 2026-07 | 1.6 | 1.4 | 2.3 | 1.3 | 1.5 | 1.5 |
| 2026-08 | 4.3 | 1.5 | 1.3 | 5.0 | - | 5.0 |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 2.32 | 57 |
| 2025-10 | 2.33 | 85 |
| 2025-11 | 2.11 | 62 |
| 2025-12 | 3.00 | 73 |
| 2026-01 | 3.34 | 44 |
| 2026-02 | 2.23 | 69 |
| 2026-03 | 2.41 | 27 |
| 2026-04 | 2.66 | 50 |
| 2026-05 | 2.50 | 62 |
| 2026-06 | 2.44 | 70 |
| 2026-07 | 2.24 | 50 |
| 2026-08 | 3.07 | 27 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 12% | 11% | 77% | 57 |
| 2025-10 | 15% | 11% | 74% | 85 |
| 2025-11 | 16% | 5% | 79% | 62 |
| 2025-12 | 40% | 12% | 48% | 73 |
| 2026-01 | 43% | 5% | 52% | 44 |
| 2026-02 | 22% | 7% | 71% | 69 |
| 2026-03 | 26% | 7% | 67% | 27 |
| 2026-04 | 32% | 4% | 64% | 50 |
| 2026-05 | 18% | 18% | 65% | 62 |
| 2026-06 | 21% | 7% | 71% | 70 |
| 2026-07 | 20% | 8% | 72% | 50 |
| 2026-08 | 44% | 7% | 48% | 27 |
Customer voices
Short excerpts - full reviews are available at the original source.
„No movies showing up in the app since the new update“
„how do you make an account it won't take my USA address in the box that says country it won't let me enter USA“
„have not been able to login showing error“
„got logged out for no reason“
„The app no longer responds.“
„Another update. Another frustrating experience.“
„Every time there’s an update, I have to login and/or reinstall the app.“
„the absolute WORST exchange rate possible anywhere in Switzerland.“
What Reddit users say about Swisscom
Additional source: 11 Reddit discussions about Swisscom reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„I recently moved to Zurich and got Swisscom sim.“
„They offered me a plan for 40 CHF per month for the first year“
„Swisscom , usually the most expensive but the best service in Switzerland. By far.“
„Swisscom is the goat“
„Swisscom network , which means Mucho, Wingo, Coop and Migros Mobile are options.“
„Swisscom has been dead reliable for me“
„They're already almost twice more expensive than the competitors.“
Frequently asked questions
How do customers rate Swisscom overall?
Swisscom averages 2.5 out of 5 stars across 1382 analyzed reviews on 7 portals.
Cite this page
Citatio (2026). Swisscom Reviews 2026 – 2.5/5 from 1,382 reviews. Retrieved 19 August 2026 from https://citatio.ai/swisscom-reviews/
Data verifiable via our public audit log: Methodology · Transparency