Surfshark Reviews & Ratings September 2026
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
This page pulls together every public review of Surfshark that’s currently available, 7,924 in total, spread across three platforms, giving you a full, fact-driven picture of how people really see the service. You’ll find the overall rating, recurring themes from customers, how opinions have shifted over time, and a concise SWOT breakdown. Every insight is drawn directly from the reviews themselves, with sources clearly linked for transparency. ⟦0000⟧
Key findings
- Surfshark has a 3.3 out of 5 star rating across 7,924 reviews on three portals.
- Customers rate value for money most positively, with 317 positive mentions out of 712.
- Billing and payment received 346 negative mentions out of 362 total negative mentions, the highest of any category.
What changed in August 2026
In August 2026, 1,281 new reviews were analyzed; the average rating held at 3.5 stars.
- New reviews
- 1,281
- Average rating
- 3.5/5
- Positive share
- 54%
Most-discussed themes
- Quality — +126 vs prior month
- Customer service — +103 vs prior month
- Value for money — +30 vs prior month
- Ordering & website — +30 vs prior month
- Billing & payment — +26 vs prior month
SWOT summary
Strengths
- Solid overall rating
Weaknesses
- Billing & payment: 95% negative across 362 mentions
- Returns & refunds: 92% negative across 168 mentions
- Communication: 83% negative across 138 mentions
Opportunities
- Address billing & payment to lift overall sentiment
- Lean on strength in core themes in marketing
Threats
- Ongoing criticism of billing & payment could deter new customers
Reviews by portal
The overall 3.3 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 3.5 / 5 | 4,155 | 52.4% | View profile ↗ | |
| Apple App Store | 2.8 / 5 | 3,513 | 44.3% | View profile ↗ | |
| Trustpilot | 4.1 / 5 | 256 | 3.2% | View profile ↗ | |
| Weighted overall | 3.3 / 5 | 7,924 | 100% | ||
What this analysis covers
- Google Play : 4,155 reviews
- Apple App Store : 3,513 reviews
- Trustpilot : 256 reviews
Period covered: Sept 2024 – Sept 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
Themes in the reviews
Quality2703× mentions
1013positive1597negativeOut of 2703 mentions, 40% of the feedback about Quality comes across as positive, while 57% is negative. That’s a clear sign that Quality is a frequent source of frustration.
- Slow Speeds (41)
Customer service1179× mentions
326positive757negativeOut of 1,179 mentions, customer service received feedback that was positive in 32% of cases and negative in 60%. This imbalance points to customer service being a frequent source of frustration.
- Response Time (16)
Value for money712× mentions
317positive356negativeIn 712 mentions, positive feedback about value for money accounts for 49%, while negative comments make up 46%. So it’s a fairly balanced picture, neither clearly favorable nor entirely unfavorable.
Ordering & website372× mentions
90positive265negativeOut of 372 mentions, just 25% reflect positive feedback about Ordering & website, while 70% are negative, clearly pointing to this area as a frequent source of frustration.
Billing & payment362× mentions
5positive346negativeOut of 362 mentions, only 2% of the feedback about Billing & payment comes across as positive, while 95% is negative. It’s a recurring issue that keeps coming up, clearly a major frustration for users.
Durability221× mentions
81positive132negativeOut of 221 mentions, 39% of the feedback about Durability is positive, while 56% is negative, making it a frequent source of frustration for users.
Delivery204× mentions
63positive72negativeOut of 204 mentions, 35% of the feedback about Delivery comes across as positive, while 32% leans negative. So, overall, it’s a mixed picture.
Returns & refunds168× mentions
11positive153negativeOut of 168 mentions, just 7% of feedback about Returns & refunds comes across as positive, nearly all of it, 92%, leans negative. It’s a recurring issue that customers keep bringing up.
Communication138× mentions
12positive119negativeOut of 138 instances, just 12% of feedback about Communication comes across as positive, while a clear 83% leans negative. That adds up to Communication being a frequent source of frustration.
Fit & sizing96× mentions
31positive47negativeOut of 96 mentions, 33% of feedback about fit and sizing comes across as positive, while 46% is negative, so it's a mixed bag overall.
Material1× mentions
0positive0negativeIn 1 instance, Material received no positive feedback and no negative feedback, so its overall sentiment is mixed.
Themes over time
Data as table
| Month | Quality | Customer service | Value for money | Ordering & website | Billing & payment | Durability |
|---|---|---|---|---|---|---|
| 2025-10 | 2.7 | 2.3 | 2.8 | 3.0 | 1.4 | 3.4 |
| 2025-11 | 2.8 | 2.7 | 2.9 | 1.5 | 1.8 | 2.8 |
| 2025-12 | 2.8 | 2.6 | 2.3 | 2.0 | 1.8 | 2.5 |
| 2026-01 | 3.1 | 2.4 | 2.3 | 1.6 | 1.0 | 2.6 |
| 2026-02 | 2.7 | 2.4 | 2.1 | 2.1 | 1.2 | 2.7 |
| 2026-03 | 2.8 | 2.4 | 2.9 | 2.9 | 1.1 | 3.6 |
| 2026-04 | 2.7 | 2.1 | 3.0 | 2.1 | 1.1 | 3.5 |
| 2026-05 | 3.1 | 2.6 | 3.6 | 3.0 | 1.6 | 2.6 |
| 2026-06 | 2.9 | 2.6 | 3.0 | 1.6 | 1.6 | 4.3 |
| 2026-07 | 3.2 | 2.6 | 3.3 | 2.5 | 1.8 | 3.0 |
| 2026-08 | 3.2 | 3.2 | 3.5 | 2.8 | 1.4 | 3.3 |
| 2026-09 | 3.1 | 3.1 | 4.0 | 2.9 | 1.8 | 2.9 |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-10 | 3.04 | 221 |
| 2025-11 | 3.17 | 215 |
| 2025-12 | 2.98 | 217 |
| 2026-01 | 3.23 | 229 |
| 2026-02 | 3.04 | 256 |
| 2026-03 | 3.05 | 338 |
| 2026-04 | 3.07 | 572 |
| 2026-05 | 3.36 | 634 |
| 2026-06 | 3.24 | 591 |
| 2026-07 | 3.48 | 937 |
| 2026-08 | 3.53 | 1281 |
| 2026-09 | 3.40 | 321 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-10 | 40% | 9% | 52% | 221 |
| 2025-11 | 46% | 8% | 47% | 215 |
| 2025-12 | 40% | 8% | 52% | 217 |
| 2026-01 | 48% | 5% | 47% | 229 |
| 2026-02 | 41% | 9% | 51% | 256 |
| 2026-03 | 43% | 7% | 50% | 338 |
| 2026-04 | 44% | 5% | 51% | 572 |
| 2026-05 | 50% | 6% | 44% | 634 |
| 2026-06 | 48% | 7% | 45% | 591 |
| 2026-07 | 54% | 7% | 39% | 937 |
| 2026-08 | 54% | 7% | 38% | 1281 |
| 2026-09 | 51% | 6% | 43% | 321 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Surfshark charged me without any notice.“
„Websites can still detect my location.“
„Why didn't you tell me that beforehand“
„Very good works no matter where you are in the world“
„Excellent VPN with lots of gateways“
„The best VPN I have tried“
„Easy and effective.“
„The live chat support is courteous, immediate, and gets the job done“
What Reddit users say about Surfshark
Additional source: 6 Reddit discussions about Surfshark reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„I'm in the market for a new VPN and I've been hearing a lot about Surfshark lately.“
„Surfshark vs. NordVPN, both of them provide users with an encrypted tunnel for internet traffic“
„will have my Surfshark connect to closets/fastest server.“
„claiming it is the worst option they have used“
„It is on the cheap side.“
Frequently asked questions
How do customers rate Surfshark overall?
Surfshark has an average rating of 3.3 out of 5 stars, based on 7,924 reviews examined across three different platforms.
Cite this page
Citatio (2026). Surfshark Reviews September 2026 – 3.3/5 from 7,924 reviews. Retrieved 8 September 2026 from https://citatio.ai/surfshark-reviews/
Data verifiable via our public audit log: Methodology · Transparency