How is the durability of Sunrise?
Reviewers report widespread concerns about the durability of Sunrise’s services and devices, with 13 out of 15 mentions expressing negative experiences. The majority of complaints center on instability, frequent crashes, and sudden failures after updates or system changes. While a few recent reviews note temporary improvements, such as a 4-star rating in March 2026 and a 5-star rating in August 2026, these positive notes are isolated and do not reflect a broader trend. The overall sentiment remains negative, with recurring issues like devices stopping working after updates, loss of connectivity, and automatic deletion of recordings. The pattern suggests that durability problems have persisted over time, with no consistent improvement despite some short-term gains. Customers describe frustration with systems that fail unexpectedly, especially after software upgrades or network transitions.
What customers praise
Customers frequently praise the initial setup experience, particularly the assistance Sunrise provides in configuring home networks. One reviewer noted that the service helps with network setup, which is a rare positive point in an otherwise critical feedback landscape. This support appears to be effective during the onboarding phase, though it does not extend to long-term reliability.
What customers said:
- „As long as there's no problem: then nothing works!“
„As long as there's no problem: then nothing works!“
Original„Solange kein Problem vorliegt: Dann geht Nix!“
Common complaints
The most common complaints involve devices and apps failing after updates or system changes. Users report that their hardware stops working entirely after a software update, with some noting that the box crashes daily and the app becomes unusable. Others describe losing connectivity multiple times a day, with one reviewer stating they lose connection almost every day. These issues are often tied to specific updates or transitions, such as the shift from UPC to Sunrise.
What customers said:
- „Stopped working after the 7/27/2026 update“
„Stopped working after the 7/27/2026 update“
Original„Ne fonctionne plus après MAJ du 27/7/2026“
- „The app is the same.“
„The app is the same.“
Original„l’application idem“
- „Nothing works after every change or update.“
„Nothing works after every change or update.“
Original„Bei jeder Änderung oder Update geht nichts mehr.“
How it has changed over time
Durability issues have remained consistent over time, with no clear improvement despite some temporary spikes in ratings. The lowest rating of 1 star occurred in February 2025 and again in August 2026, while the highest rating of 5 stars was recorded in July 2026 but not sustained. The pattern shows repeated failures after updates, especially around major changes like the UPC transition. Even when ratings improved slightly in 2026, the underlying problems, such as crashes, lost connections, and deleted recordings, continued to surface.
What customers said:
- „Regular connection loss.“
„Regular connection loss.“
Original„Perte de connexion régulière“
- „Issues since installation“
„Issues since installation“
Original„Störungen seit der Installation“
- „This disconnected all my home devices (cameras, TVs, printers, lights, boxes,…“
„This disconnected all my home devices (cameras, TVs, printers, lights, boxes, computers, etc.), causing huge inconvenience.“
Original„Questo ha scollegato dispositivi di casa (telecamere, TV, stampanti, lampade, box, computer, ecc..) creando un enorme disagio.“
Practical takeaways
For users considering Sunrise, the evidence suggests caution. While initial setup may be helpful, long-term durability is a major concern. Devices and apps frequently fail after updates, and support is often unresponsive. Customers should be prepared for potential disruptions, especially during system changes or upgrades. If reliability is a priority, the current feedback indicates that Sunrise may not meet expectations.
What customers said:
- „No longer working.“
„No longer working.“
Original„Ne fonctionne plus“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-02 | 1.33 | 3 |
| 2025-03 | 4.00 | 2 |
| 2025-06 | 3.00 | 2 |
| 2025-08 | 5.00 | 1 |
| 2025-09 | 3.00 | 2 |
| 2025-11 | 4.00 | 3 |
| 2025-12 | 2.00 | 2 |
| 2026-03 | 4.00 | 1 |
| 2026-04 | 3.75 | 4 |
| 2026-07 | 3.50 | 4 |
| 2026-08 | 5.00 | 1 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-02 | 0% | 0% | 100% | 3 |
| 2025-03 | 50% | 0% | 50% | 2 |
| 2025-06 | 0% | 50% | 50% | 2 |
| 2025-08 | 100% | 0% | 0% | 1 |
| 2025-09 | 50% | 0% | 50% | 2 |
| 2025-11 | 67% | 0% | 33% | 3 |
| 2025-12 | 0% | 0% | 100% | 2 |
| 2026-03 | 0% | 0% | 100% | 1 |
| 2026-04 | 25% | 50% | 25% | 4 |
| 2026-07 | 25% | 0% | 75% | 4 |
| 2026-08 | 100% | 0% | 0% | 1 |
Customer voices
Short excerpts - full reviews are available at the original source.
„If the phone fails, no one has access anymore“
„Series recordings are being deleted automatically“
„Quite a few stops during playback“
„It's a shame that it's not possible to keep recordings as long as you want.“
„As long as there's no problem: then nothing works!“
„Worked well but no longer works on iPad Pro 10.5 with iOS 17.7.10“
„Titles automatically deleted after a year“
„The box crashes every 3 days.“
Cite this page
Citatio (2026). Sunrise Durability: customer reviews 2026. Retrieved 17 August 2026 from https://citatio.ai/sunrise-reviews/durability/
Data verifiable via our public audit log: Methodology · Transparency