SumUp Reviews & Ratings 2026
- Customer service(1,120)
- Quality(455)
- Ordering & website(396)
- Billing & payment(376)
- Communication(181)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
This page is an audit of every publicly available review for SumUp: 4,759 reviews across 4 platforms, giving you a complete, evidence-based view of SumUp's reputation. Below you'll find the overall rating, the themes customers raise, how sentiment has trended over time, and a SWOT summary, all grounded in the reviews and linked to their sources.
Key findings
- Across 4759 reviews on 4 portals, SumUp averages 3.1 out of 5 stars.
- Customers rate Value for money most positively (103 of 212 mentions positive).
- Communication draws the most criticism (181 of 195 mentions negative).
SWOT summary
Strengths
- Solid overall rating
Weaknesses
- Communication: 93% negative across 195 mentions
- Billing & payment: 92% negative across 413 mentions
- Customer service: 83% negative across 1351 mentions
Opportunities
- Address communication to lift overall sentiment
- Lean on strength in core themes in marketing
Threats
- Ongoing criticism of communication could deter new customers
Reviews by portal
The overall 3.1 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 3.0 / 5 | 4,129 | 86.8% | View profile ↗ | |
| Trustpilot | 4.4 / 5 | 400 | 8.4% | View profile ↗ | |
| Apple App Store | 2.3 / 5 | 164 | 3.4% | View profile ↗ | |
| Capterra | 3.0 / 5 | 66 | 1.4% | View profile ↗ | |
| Weighted overall | 3.1 / 5 | 4,759 | 100% | ||
What this analysis covers
- Google Play : 4,129 reviews
- Trustpilot : 400 reviews
- Apple App Store : 164 reviews
- Capterra : 66 reviews
Period covered: Aug 2024 – Aug 2026
And what it cannot cover:
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
- The App Store feed caps at about 500 reviews per country storefront.
Themes in the reviews
Customer service1351× mentions
201positive1120negativeAcross 1351 mentions, 15% of Customer service feedback is positive and 83% negative. That makes Customer service a common pain point.
Quality824× mentions
346positive455negativeAcross 824 mentions, 38% of Quality feedback is positive and 59% negative. That makes Quality a common pain point.
Ordering & website588× mentions
146positive396negativeAcross 588 mentions, 21% of Ordering & website feedback is positive and 71% negative. That makes Ordering & website a common pain point.
Billing & payment413× mentions
31positive376negativeAcross 413 mentions, 7% of Billing & payment feedback is positive and 92% negative. That makes Billing & payment a common pain point.
Value for money212× mentions
103positive100negativeAcross 212 mentions, 48% of Value for money feedback is positive and 48% negative. That makes Value for money a mixed area.
Communication195× mentions
6positive181negativeAcross 195 mentions, 3% of Communication feedback is positive and 93% negative. That makes Communication a common pain point.
Themes over time
Data as table
| Month | Customer service | Quality | Ordering & website | Billing & payment | Value for money | Communication |
|---|---|---|---|---|---|---|
| 2025-09 | 1.6 | 2.5 | 1.9 | 1.0 | 1.4 | 1.0 |
| 2025-10 | 1.8 | 3.0 | 2.2 | 1.7 | 1.4 | 1.4 |
| 2025-11 | 1.8 | 2.4 | 2.3 | 1.2 | 3.5 | 1.4 |
| 2025-12 | 1.8 | 2.5 | 2.6 | 1.8 | 3.5 | 1.4 |
| 2026-01 | 1.8 | 2.7 | 2.4 | 1.4 | 2.6 | 1.7 |
| 2026-02 | 1.6 | 2.7 | 2.3 | 1.3 | 2.0 | 1.3 |
| 2026-03 | 1.5 | 2.5 | 2.0 | 1.2 | 2.8 | 1.5 |
| 2026-04 | 1.8 | 3.0 | 2.5 | 1.4 | 2.7 | 1.8 |
| 2026-05 | 1.8 | 2.7 | 1.9 | 1.3 | 2.6 | 1.0 |
| 2026-06 | 1.8 | 2.5 | 2.0 | 1.3 | 3.3 | 1.6 |
| 2026-07 | 1.5 | 2.4 | 2.3 | 1.9 | 4.9 | 1.6 |
| 2026-08 | 3.1 | 3.8 | 3.6 | 2.0 | 4.3 | 1.7 |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 2.29 | 170 |
| 2025-10 | 2.70 | 197 |
| 2025-11 | 2.61 | 165 |
| 2025-12 | 2.63 | 210 |
| 2026-01 | 2.71 | 160 |
| 2026-02 | 2.67 | 172 |
| 2026-03 | 2.67 | 181 |
| 2026-04 | 3.33 | 282 |
| 2026-05 | 2.59 | 207 |
| 2026-06 | 2.59 | 275 |
| 2026-07 | 2.62 | 276 |
| 2026-08 | 4.01 | 593 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 26% | 8% | 66% | 170 |
| 2025-10 | 30% | 9% | 61% | 197 |
| 2025-11 | 32% | 7% | 61% | 165 |
| 2025-12 | 26% | 7% | 67% | 210 |
| 2026-01 | 27% | 8% | 66% | 160 |
| 2026-02 | 33% | 6% | 60% | 172 |
| 2026-03 | 34% | 7% | 59% | 181 |
| 2026-04 | 49% | 6% | 44% | 282 |
| 2026-05 | 28% | 12% | 60% | 207 |
| 2026-06 | 31% | 8% | 61% | 275 |
| 2026-07 | 33% | 6% | 61% | 276 |
| 2026-08 | 72% | 5% | 24% | 593 |
Customer voices
Short excerpts - full reviews are available at the original source.
„They just refused to accept responsibility.“
„This is not true !“
„Your advertising says you can access money from anywhere !“
„I cannot do this unless I confirm on the iPad it me !“
„I have to uninstall and reinstall the software three times in a row just to hope my items reappear.“
„For several months, I haven't been able to find my items.“
„Doesn't work on mobile with a card.“
„Been using them for years,“
Frequently asked questions
How do customers rate SumUp overall?
SumUp averages 3.1 out of 5 stars across 4759 analyzed reviews on 4 portals.
Cite this page
Citatio (2026). SumUp Reviews 2026 – 3.1/5 from 4,759 reviews. Retrieved 20 August 2026 from https://citatio.ai/sumup-reviews/
Data verifiable via our public audit log: Methodology · Transparency