SumUp Reviews & Ratings October 2026
SumUp reviews: the verdict
Reviewers report mixed experiences with SumUp, citing inconsistent customer service, quality issues, and problems with ordering and website functionality. Customers describe frequent difficulties with billing and payment processes, with 87% of mentions in that category labeled negative. While 57% of comments on value for money are positive, the overall rating of 3.5 out of 5 across 6,777 reviews reflects ongoing concerns. The most consistent criticism centers on payment reliability and support responsiveness, which detract from the brand’s perceived reliability despite some positive feedback on pricing.
Key findings
- Across 6,777 reviews on 4 portals, the recency-weighted average is 3.5 out of 5.
- The last 12 months average 3.4 out of 5 from 4,698 reviews (-0.1).
- Value for money is the most positively rated theme: 57% of 345 mentions are positive.
- Communication draws the most criticism: 92% of 260 mentions are negative.
- 69% of the reviews come from Google Play.
- Customer service(1,392)
- Quality(517)
- Billing & payment(489)
- Ordering & website(470)
- Communication(238)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
6,777 reviews · 4 portals · 2024-08 – 2026-10 · Methodology ↗ · Verify a quote ↗
What changed in September 2026
In September 2026, 1,192 new reviews were analyzed; the average rating moved from 4.0 to 3.9 stars.
- New reviews
- 1,192
- Average rating
- 3.9/5 (4.0 ↓)
- Positive share
- 68% (72% ↓)
Most-discussed themes
- Customer service — +115 vs prior month
- Quality — +45 vs prior month
- Ordering & website — +42 vs prior month
- Billing & payment — +40 vs prior month
- Value for money — +26 vs prior month
SumUp rating trend and sentiment
Months with fewer than 5 rated reviews are left out.
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-11 | 2.61 | 165 |
| 2025-12 | 2.63 | 210 |
| 2026-01 | 2.71 | 160 |
| 2026-02 | 2.67 | 172 |
| 2026-03 | 2.67 | 181 |
| 2026-04 | 3.33 | 282 |
| 2026-05 | 2.59 | 207 |
| 2026-06 | 2.59 | 275 |
| 2026-07 | 2.61 | 281 |
| 2026-08 | 4.02 | 1174 |
| 2026-09 | 3.91 | 1192 |
| 2026-10 | 4.28 | 240 |
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-11 | 32% | 7% | 61% | 165 |
| 2025-12 | 26% | 7% | 67% | 210 |
| 2026-01 | 27% | 8% | 66% | 160 |
| 2026-02 | 33% | 6% | 60% | 172 |
| 2026-03 | 34% | 7% | 59% | 181 |
| 2026-04 | 49% | 6% | 44% | 282 |
| 2026-05 | 28% | 12% | 60% | 207 |
| 2026-06 | 31% | 8% | 61% | 275 |
| 2026-07 | 32% | 6% | 61% | 281 |
| 2026-08 | 72% | 5% | 24% | 1174 |
| 2026-09 | 68% | 5% | 27% | 1192 |
| 2026-10 | 77% | 5% | 18% | 240 |
Themes over time
Data as table
| Month | Customer service | Quality | Ordering & website | Billing & payment | Value for money | Communication |
|---|---|---|---|---|---|---|
| 2025-11 | 1.8 | 2.4 | 2.3 | 1.2 | 3.5 | 1.4 |
| 2025-12 | 1.8 | 2.5 | 2.6 | 1.8 | 3.5 | 1.4 |
| 2026-01 | 1.8 | 2.7 | 2.4 | 1.4 | 2.6 | 1.7 |
| 2026-02 | 1.6 | 2.7 | 2.3 | 1.3 | 2.0 | 1.3 |
| 2026-03 | 1.5 | 2.5 | 2.0 | 1.2 | 2.8 | 1.5 |
| 2026-04 | 1.8 | 3.0 | 2.5 | 1.4 | 2.7 | 1.8 |
| 2026-05 | 1.8 | 2.7 | 1.9 | 1.3 | 2.6 | 1.0 |
| 2026-06 | 1.8 | 2.5 | 2.0 | 1.3 | 3.3 | 1.6 |
| 2026-07 | 1.6 | 2.4 | 2.3 | 1.9 | 4.9 | 1.6 |
| 2026-08 | 3.1 | 4.0 | 3.7 | 2.2 | 4.2 | 1.6 |
| 2026-09 | 3.0 | 4.1 | 3.3 | 2.2 | 4.2 | 1.9 |
| 2026-10 | 3.8 | 4.4 | 4.6 | 2.7 | 4.3 | 1.6 |
Latest SumUp customer voices
The most recent review passages across all portals. Each quote links to its source.
Short excerpts - full reviews are available at the original source.
„I use the sum up card reader for contactless payments“
„providing me with a website store to sell my products“
„SumUp has been amazing“
„Overall, a very positive experience and one we would be happy to recommend.“
„The service was well organised, helpful, and reassuring.“
„God doesn’t have a sort code and account number“
What Reddit users say about SumUp
From 16 Reddit threads that mention SumUp. Community posts are opinions, not verified purchases.
Below are extracts from Reddit discussions - each linked to the original thread.
„They sent an email after just over a year of use saying that they needed a copy of my ID again“
„Got an email about fee reductions, think it sounds a little odd..“
„Good news - it works“
SumUp review themes at a glance
Every theme is backed by classified review text. Open a theme to read its analysis.
Customer service1922× mentions
490positive1392negativeQuality1160× mentions
614positive517negativeOrdering & website791× mentions
270positive470negativeBilling & payment564× mentions
69positive489negativeValue for money345× mentions
198positive133negativeCommunication260× mentions
14positive238negative
SumUp review sources, coverage and method
The overall 3.5 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 3.1 / 5 | 4,655 | 68.7% | View profile ↗ | |
| Trustpilot | 4.3 / 5 | 1,803 | 26.6% | View profile ↗ | |
| Apple App Store | 2.3 / 5 | 253 | 3.7% | View profile ↗ | |
| Capterra | 3.0 / 5 | 66 | 1% | View profile ↗ | |
| Weighted overall | 3.5 / 5 | 6,777 | 100% | ||
Period covered: 2024-08 – 2026-10. Reviews older than 24 months stay in the trend charts but no longer feed the headline figures.
What this analysis cannot cover
- Only publicly visible reviews are included; nothing behind a login, and no reviews submitted to us directly.
- Sentiment is classified from the review text, never from the star rating. Unclassified reviews count toward totals but not toward sentiment shares.
What this analysis covers
- Google Play : 4,655 reviews
- Trustpilot : 1,803 reviews
- Apple App Store : 253 reviews
- Capterra : 66 reviews
Period covered: Aug 2024 – Oct 2026
And what it cannot cover:
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
- The App Store feed caps at about 500 reviews per country storefront.
How the numbers are made
Every review is read once by a language model that labels its themes and sentiment and picks short verbatim passages. Recent reviews weigh more than old ones (each month of age discounts the weight by 10%). Quotes are shown exactly as written, linked to the original review, and cryptographically signed so you can check they have not been altered.Full methodology ↗ · Transparency report ↗
What AI assistants say about SumUp
based on 65 analysed AI answers
Our analysis of AI-assistant output — not the assistants’ raw text.
Cite this page
Citatio (2026). SumUp Reviews October 2026 – 3.5/5 from 6,777 reviews. Retrieved 7 October 2026 from https://citatio.ai/sumup-reviews/
Data verifiable via our public audit log: Methodology · Transparency