Spotify Reviews & Ratings September 2026
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
Spotify has 9,408 publicly available reviews across three platforms, providing a complete, evidence-based view of its reputation. The overall rating, recurring customer themes, sentiment trends over time, and a SWOT summary are all based on the reviews and include direct sources.
Key findings
- Spotify has a 4.0 out of 5-star average rating across 9,408 reviews on three review portals.
- Customers rate Quality most positively (1096 of 2310 mentions positive).
- Billing and payment receive the most criticism, with 126 out of 131 mentions being negative.
What changed in August 2026
In August 2026, 1,561 new reviews were analyzed; the average rating moved from 3.8 to 3.9 stars.
- New reviews
- 1,561
- Average rating
- 3.9/5 (3.8 ↑)
- Positive share
- 63% (62% ↑)
Most-discussed themes
- Quality — +346 vs prior month
- Value for money — +128 vs prior month
- Customer service — +57 vs prior month
- Ordering & website — +52 vs prior month
- Communication — +23 vs prior month
SWOT summary
Strengths
- Solid overall rating
Weaknesses
- Billing & payment: 96% negative across 131 mentions
- Returns & refunds: 88% negative across 50 mentions
- Communication: 85% negative across 105 mentions
Opportunities
- Address billing & payment to lift overall sentiment
- Lean on strength in core themes in marketing
Threats
- Ongoing criticism of billing & payment could deter new customers
Reviews by portal
The overall 4.0 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 4.1 / 5 | 9,058 | 96.3% | View profile ↗ | |
| Trustpilot | 1.5 / 5 | 200 | 2.1% | View profile ↗ | |
| Apple App Store | 4.0 / 5 | 150 | 1.6% | View profile ↗ | |
| Weighted overall | 4.0 / 5 | 9,408 | 100% | ||
What this analysis covers
- Google Play : 9,058 reviews
- Trustpilot : 200 reviews
- Apple App Store : 150 reviews
Period covered: May 2026 – Sept 2026
And what it cannot cover:
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
- The App Store feed caps at about 500 reviews per country storefront.
Themes in the reviews
Quality2310× mentions
1096positive1095negativeQuality has 1,109 positive mentions and 1,086 negative mentions out of 2,310 total mentions. Quality is a mixed area.
- Ad Frequency (79)
Value for money770× mentions
176positive538negativeValue for money is a common pain point, with 70% of 770 mentions being negative and 23% positive.
Customer service473× mentions
78positive346negativeCustomer service has 17% positive feedback and 73% negative feedback across 473 mentions, making it a common pain point.
Ordering & website280× mentions
76positive170negativeOrdering & website received 27% positive feedback and 60% negative feedback across 280 mentions, making it a common pain point.
Billing & payment131× mentions
0positive126negativeBilling & payment received 131 mentions, with 0% positive feedback and 96% negative feedback, making it a common pain point.
Communication105× mentions
6positive89negativeCommunication has 105 mentions, with 6% positive feedback and 85% negative feedback. Communication is a common pain point.
Delivery103× mentions
19positive35negativeDelivery has 103 mentions, with 19% positive feedback and 33% negative feedback, making it a mixed area.
Durability79× mentions
17positive56negativeDurability is a common pain point, with 70% of 79 mentions being negative and 22% positive.
Fit & sizing67× mentions
25positive27negativeFit & sizing received 67 mentions, with 37% positive feedback and 41% negative feedback, making it a mixed area.
Returns & refunds50× mentions
3positive44negativeReturns & refunds received 6% positive feedback and 88% negative feedback across 50 mentions. This makes returns and refunds a common pain point.
Material11× mentions
2positive0negativeMaterial has 11 mentions, with 18% positive feedback and 0% negative feedback, making it a mixed area.
Packaging4× mentions
3positive1negativePackaging received 74% positive feedback across 4 mentions, with 26% negative. Packaging is a clear strength.
Themes over time
Data as table
| Month | Quality | Value for money | Customer service | Ordering & website | Billing & payment | Communication |
|---|---|---|---|---|---|---|
| 2026-05 | 1.8 | 1.4 | 1.1 | 2.0 | 1.0 | 1.0 |
| 2026-06 | 1.4 | 1.3 | 1.1 | 1.2 | 1.0 | - |
| 2026-07 | 3.0 | 2.8 | 2.3 | 2.3 | 1.2 | 1.3 |
| 2026-08 | 3.1 | 2.8 | 2.3 | 2.7 | 1.4 | 2.3 |
| 2026-09 | 3.5 | 3.0 | 2.6 | 3.1 | 1.7 | 2.6 |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2026-05 | 1.68 | 37 |
| 2026-06 | 1.24 | 51 |
| 2026-07 | 3.80 | 433 |
| 2026-08 | 3.85 | 1561 |
| 2026-09 | 4.09 | 7326 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2026-05 | 16% | 3% | 81% | 37 |
| 2026-06 | 2% | 0% | 98% | 51 |
| 2026-07 | 62% | 10% | 28% | 433 |
| 2026-08 | 63% | 9% | 28% | 1561 |
| 2026-09 | 67% | 10% | 23% | 7326 |
Customer voices
Short excerpts - full reviews are available at the original source.
„over 10 years I have the family account“
„its money well spent“
„if you are thinking of getting on "Spotify For Authors" I'd strongly suggest that you do not do it“
„I have not been paid ever "One penny" since 2/01/2026 for people listening to my audio-book“
„YOU ALWAYS FIND THE RIGHT SOUNDTRACK“
„The songs are great to listen to.“
„Don't make it feel too 'premium-only'.“
„There are way more ads now than before.“
Frequently asked questions
How do customers rate Spotify overall?
Spotify has a 4.0 average rating from 9,408 reviews across three review portals.
Cite this page
Citatio (2026). Spotify Reviews September 2026 – 4.0/5 from 9,408 reviews. Retrieved 22 September 2026 from https://citatio.ai/spotify-reviews/
Data verifiable via our public audit log: Methodology · Transparency