Smallpdf vs iLovePDF: review comparison
Customers rate Smallpdf higher than iLovePDF based on verbatim reviews from public portals. Smallpdf gets better ratings for file compression and speed. iLovePDF is praised for its user-friendly interface and support for multiple file types. Both platforms receive positive feedback for their ease of use and reliability.
Smallpdf
★★★★★ 4.5
8,123 reviews across 4 portal(s)
Smallpdf is a web-based platform offering a suite of tools to manage and manipulate PDF documents.
iLovePDF
★★★★★ 4.5
13,349 reviews across 4 portal(s)
iLovePDF is a web-based platform providing tools for working with PDF documents.
Key findings
- On communication, reviewers favor iLovePDF: 45% positive of 37 mentions, versus 14% of 22 mentions.
- On ordering & website, reviewers favor Smallpdf: 80% positive of 191 mentions, versus 66% of 525 mentions.
Theme-by-theme: what reviewers say
| Theme | Smallpdf | iLovePDF |
|---|---|---|
| Quality | 89% positive strength · 555 mentions | 88% positive strength · 1351 mentions |
| Customer service | 78% positive strength · 215 mentions | 80% positive strength · 245 mentions |
| Value for money | 64% positive mixed · 206 mentions | 67% positive mixed · 458 mentions |
| Communication | 14% positive pain point · 22 mentions | 45% positive ✓ mixed · 37 mentions |
| Ordering & website | 80% positive ✓ strength · 191 mentions | 66% positive mixed · 525 mentions |
| Billing & payment | 3% positive pain point · 92 mentions | 4% positive pain point · 81 mentions |
We compare theme sentiment using only reviews classified by our analysis. Coverage includes Smallpdf with 8,141 positive and 8,123 negative reviews (100%) and iLovePDF with 13,373 positive and 13,349 negative reviews (100%). We compare positive and negative shares instead of raw counts. Recent reviews are weighted more heavily. Themes with fewer than 5 classified mentions are marked as insufficient data. Star ratings include all public reviews and are weighted by recency.
In reviewers’ own words
Quality
“File was compressed and still quality”
· Trustpilot ·
“Does the job well.”
· Trustpilot ·
Value for money
“no subscription or hidden pay in the end!”
· Trustpilot ·
“No fees or secret payments.”
· Trustpilot ·
Ordering & website
“SUPER GOOD OFFICE TOOLING”
· Trustpilot ·
“A genuine website that enabled me to merge a number of PDF's into one.”
· Trustpilot ·
Customer service
“I highly recommend it!”
· Trustpilot ·
“I would highly recommend everyone to use this application”
· Trustpilot ·
Billing & payment
“Cancelled my subscription to their pro subscription and still charged £9 a month”
· Trustpilot ·
“I didn't sign up for this payment to be taken in US dollars”
· Trustpilot ·
Communication
“Now I feel uncomfortable with this company holding my information”
· Trustpilot ·
“has never shown me an ad”
· Trustpilot ·
FAQ
Which tool do reviewers prefer between Smallpdf and iLovePDF?
Reviewers praise iLovePDF for being fast and easy to use. Smallpdf is noted for its wide format support.
Speed and Ease of Use
Reviewers say iLovePDF is faster and more user-friendly. Many praise its simplicity and quick performance. One reviewer called it 'velocissimo, comodo, gratis' noting its efficiency. Smallpdf is functional but sometimes seen as less intuitive and more frustrating to use.
Format Versatility
Smallpdf is praised for handling a wide range of file formats and converting files without losing quality. Some users find its interface less responsive on mobile devices. iLovePDF is effective but sometimes criticized for having fewer format options than Smallpdf.
Subscription and Billing Issues
Both tools face criticism over their subscription models. Smallpdf has received many complaints about hard-to-cancel subscriptions and unexpected charges. iLovePDF also has reports of auto-renewal and billing issues though these are less common than with Smallpdf.
What customers said:
- „I contacted Smallpdf within hours of the deduction to request immediate cancellation…“
„I contacted Smallpdf within hours of the deduction to request immediate cancellation and a full refund.“
- „I signed up for the 7-day free trial on Smallpdf.“
- „Velocissimo, comodo, gratis. Perfetto!!!!“
- „Does the job well.“