Salt Reviews & Ratings 2026
- Quality(53)
- Ordering & website(33)
- Customer service(32)
- Billing & payment(25)
- Communication(12)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
This page is an audit of every publicly available review for Salt: 386 reviews across 3 platforms, giving you a complete, evidence-based view of Salt's reputation. Below you'll find the overall rating, the themes customers raise, how sentiment has trended over time, and a SWOT summary, all grounded in the reviews and linked to their sources.
Key findings
- Across 386 reviews on 3 portals, Salt averages 1.9 out of 5 stars.
- Customers rate Quality most positively (4 of 57 mentions positive).
- Returns & refunds draws the most criticism (6 of 6 mentions negative).
What AI assistants say about Salt
based on 64 analysed AI answers
Our analysis of AI-assistant output — not the assistants’ raw text.
SWOT summary
Strengths
- Solid overall rating
Weaknesses
- Returns & refunds: 100% negative across 6 mentions
- Billing & payment: 99% negative across 26 mentions
- Communication: 99% negative across 13 mentions
Opportunities
- Address returns & refunds to lift overall sentiment
- Lean on strength in core themes in marketing
Threats
- Ongoing criticism of returns & refunds could deter new customers
Reviews by portal
The overall 1.9 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Apple App Store | 2.0 / 5 | 227 | 58.8% | View profile ↗ | |
| Apple App Store | 2.6 / 5 | 136 | 35.2% | View profile ↗ | |
| Trustpilot | 1.2 / 5 | 23 | 6% | View profile ↗ | |
| Weighted overall | 1.9 / 5 | 386 | 100% | ||
What this analysis covers
- Apple App Store : 227 reviews
- Apple App Store : 136 reviews
- Trustpilot : 23 reviews
Period covered: Apr 2018 – Aug 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
Themes in the reviews
Quality57× mentions
4positive53negativeAcross 57 mentions, 11% of Quality feedback is positive and 89% negative. That makes Quality a common pain point.
Customer service38× mentions
6positive32negativeAcross 38 mentions, 10% of Customer service feedback is positive and 90% negative. That makes Customer service a common pain point.
Ordering & website37× mentions
3positive33negativeAcross 37 mentions, 7% of Ordering & website feedback is positive and 92% negative. That makes Ordering & website a common pain point.
Billing & payment26× mentions
0positive25negativeAcross 26 mentions, 0% of Billing & payment feedback is positive and 99% negative. That makes Billing & payment a common pain point.
Communication13× mentions
1positive12negativeAcross 13 mentions, 1% of Communication feedback is positive and 99% negative. That makes Communication a common pain point.
Value for money10× mentions
1positive9negativeAcross 10 mentions, 2% of Value for money feedback is positive and 98% negative. That makes Value for money a common pain point.
Returns & refunds6× mentions
0positive6negativeAcross 6 mentions, 0% of Returns & refunds feedback is positive and 100% negative. That makes Returns & refunds a common pain point.
Durability4× mentions
1positive3negativeAcross 4 mentions, 77% of Durability feedback is positive and 23% negative. That makes Durability a clear strength.
Delivery2× mentions
1positive1negativeAcross 2 mentions, 47% of Delivery feedback is positive and 53% negative. That makes Delivery a common pain point.
Fit & sizing1× mentions
0positive1negativeAcross 1 mentions, 0% of Fit & sizing feedback is positive and 100% negative. That makes Fit & sizing a common pain point.
Themes over time
Data as table
| Month | Quality | Customer service | Ordering & website | Billing & payment | Communication | Value for money |
|---|---|---|---|---|---|---|
| 2024-08 | - | - | - | - | 5.0 | - |
| 2024-09 | - | - | - | - | 5.0 | - |
| 2024-11 | - | - | - | - | - | 5.0 |
| 2025-01 | - | - | - | - | 1.0 | - |
| 2025-04 | - | - | - | 1.0 | - | - |
| 2025-05 | - | - | - | - | - | 1.0 |
| 2025-06 | - | 5.0 | - | 1.0 | 1.0 | 1.0 |
| 2025-07 | - | 2.8 | 2.7 | - | - | 2.0 |
| 2025-08 | - | 1.0 | 1.0 | 1.0 | - | 1.0 |
| 2025-09 | 1.0 | 1.0 | 1.0 | 1.0 | - | - |
| 2025-10 | 1.0 | - | - | - | - | - |
| 2025-11 | 1.0 | 1.0 | 1.0 | - | - | - |
| 2025-12 | 1.1 | 1.0 | 1.0 | 1.0 | 1.0 | - |
| 2026-01 | 1.0 | - | 1.0 | 1.0 | - | 1.0 |
| 2026-02 | 1.0 | 1.0 | - | - | - | - |
| 2026-03 | 3.0 | 1.0 | 1.4 | 1.0 | 1.0 | - |
| 2026-04 | 1.3 | - | 1.0 | 2.0 | - | - |
| 2026-05 | 3.0 | 1.2 | 1.5 | 1.0 | 1.0 | 2.0 |
| 2026-06 | 1.3 | 1.0 | 1.0 | 1.0 | - | 1.0 |
| 2026-07 | 3.0 | 1.0 | 2.0 | 1.0 | 1.0 | 1.0 |
| 2026-08 | 3.0 | 2.3 | 1.0 | 1.0 | 1.3 | 2.0 |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 1.00 | 3 |
| 2025-10 | 2.00 | 4 |
| 2025-11 | 2.60 | 5 |
| 2025-12 | 1.20 | 10 |
| 2026-01 | 1.40 | 10 |
| 2026-02 | 1.80 | 5 |
| 2026-03 | 1.91 | 11 |
| 2026-04 | 1.73 | 15 |
| 2026-05 | 1.90 | 10 |
| 2026-06 | 1.94 | 16 |
| 2026-07 | 2.07 | 15 |
| 2026-08 | 1.71 | 7 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 0% | 0% | 100% | 3 |
| 2025-10 | 25% | 0% | 75% | 4 |
| 2025-11 | 40% | 0% | 60% | 5 |
| 2025-12 | 0% | 0% | 100% | 10 |
| 2026-01 | 10% | 0% | 90% | 10 |
| 2026-02 | 0% | 20% | 80% | 5 |
| 2026-03 | 9% | 0% | 91% | 11 |
| 2026-04 | 7% | 7% | 87% | 15 |
| 2026-05 | 20% | 0% | 80% | 10 |
| 2026-06 | 19% | 6% | 75% | 16 |
| 2026-07 | 27% | 0% | 73% | 15 |
| 2026-08 | 14% | 0% | 86% | 7 |
Customer voices
Short excerpts - full reviews are available at the original source.
„completely unusable TV service“
„borderline fraudulent cancellation policy“
„After that I was asked to change the Fibre which didnt work“
„I have a salt home internet and during the outage of salt it stopped functioning since May 15th.“
„The focus is clearly on margins not customers.“
„Can login to account on the app, but cannot access the app.“
„the customer service is extremely poor“
„The service is unreliable“
What Reddit users say about Salt
Additional source: 10 Reddit discussions about Salt reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„Salt Mobile plans are a Scam“
„Salt is one of the worst telecom companies“
„Im currently debating if i should do the Switch to Salt Home for my Internet Connection“
„Salt hides all information on when your contract ends“
„Anyone else having problems with mobile network provider Salt in the Zurich area?“
„Salt.ch is the worst company“
„I am extremely disappointed with Salt Mobile.“
Frequently asked questions
How do customers rate Salt overall?
Salt averages 1.9 out of 5 stars across 386 analyzed reviews on 3 portals.
Cite this page
Citatio (2026). Salt Reviews 2026 – 1.9/5 from 386 reviews. Retrieved 1 September 2026 from https://citatio.ai/salt-reviews/
Data verifiable via our public audit log: Methodology · Transparency