Salt Reviews & Ratings 2026

Last updated 381 reviews

This update: Quality sentiment down 35 pts

1.8 / 5 Last 12 months (107 reviews) Plain average of all reviews from the last 12 months. All-time rating (recency-weighted, 0.9^months): 1.9 / 5. All-time: 1.9 / 5 · 381 reviews (-0.1 vs all-time)
5★ 71
4★ 18
3★ 23
2★ 56
1★ 213
381 Reviews
3 Sources
6% Positive
What reviewers criticize most
  • Quality(53)
  • Ordering & website(32)
  • Customer service(30)
  • Billing & payment(24)
  • Communication(9)

Derived from the analyzed reviews; each chip links to the page with the cited evidence.

This page is an audit of every publicly available review for Salt: 381 reviews across 3 platforms, giving you a complete, evidence-based view of Salt's reputation. Below you'll find the overall rating, the themes customers raise, how sentiment has trended over time, and a SWOT summary, all grounded in the reviews and linked to their sources.

Key findings

  • Across 381 reviews on 3 portals, Salt averages 1.9 out of 5 stars.
  • Customers rate Quality most positively (4 of 57 mentions positive).
  • Returns & refunds draws the most criticism (6 of 6 mentions negative).

SWOT summary

Strengths

  • Solid overall rating

Weaknesses

  • Returns & refunds: 100% negative across 6 mentions
  • Billing & payment: 99% negative across 25 mentions
  • Communication: 98% negative across 10 mentions

Opportunities

  • Address returns & refunds to lift overall sentiment
  • Lean on strength in core themes in marketing

Threats

  • Ongoing criticism of returns & refunds could deter new customers

Reviews by portal

The overall 1.9 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.

Salt: reviews per portal
Portal Avg. rating Count Weight Latest Source
Apple App Store 2.0 / 5 226 59.3% View profile ↗
Apple App Store 2.6 / 5 134 35.2% View profile ↗
Trustpilot 1.0 / 5 21 5.5% View profile ↗
Weighted overall 1.9 / 5 381 100%
What this analysis covers

Period covered: Apr 2018 – Aug 2026

And what it cannot cover:

  • The App Store feed caps at about 500 reviews per country storefront.
  • The App Store feed caps at about 500 reviews per country storefront.
  • Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.

Read the full methodology

Themes in the reviews

  • Quality57× mentions

    4positive53negative

    Across 57 mentions, 8% of Quality feedback is positive and 92% negative. That makes Quality a common pain point.

  • Ordering & website37× mentions

    3positive32negative

    Across 37 mentions, 7% of Ordering & website feedback is positive and 91% negative. That makes Ordering & website a common pain point.

  • Customer service35× mentions

    5positive30negative

    Across 35 mentions, 6% of Customer service feedback is positive and 94% negative. That makes Customer service a common pain point.

  • Billing & payment25× mentions

    0positive24negative

    Across 25 mentions, 0% of Billing & payment feedback is positive and 99% negative. That makes Billing & payment a common pain point.

  • Communication10× mentions

    1positive9negative

    Across 10 mentions, 2% of Communication feedback is positive and 98% negative. That makes Communication a common pain point.

  • Value for money9× mentions

    1positive8negative

    Across 9 mentions, 3% of Value for money feedback is positive and 97% negative. That makes Value for money a common pain point.

  • Returns & refunds6× mentions

    0positive6negative

    Across 6 mentions, 0% of Returns & refunds feedback is positive and 100% negative. That makes Returns & refunds a common pain point.

  • Durability3× mentions

    0positive3negative

    Across 3 mentions, 0% of Durability feedback is positive and 100% negative. That makes Durability a common pain point.

  • Delivery2× mentions

    1positive1negative

    Across 2 mentions, 47% of Delivery feedback is positive and 53% negative. That makes Delivery a common pain point.

  • Fit & sizing1× mentions

    0positive1negative

    Across 1 mentions, 0% of Fit & sizing feedback is positive and 100% negative. That makes Fit & sizing a common pain point.

Average rating per theme across 13 months.1.01.52.02.53.03.54.02025-082026-022026-08
Average rating per theme across 13 months.
Data as table
Monthly average rating per theme
MonthQualityOrdering & websiteCustomer serviceBilling & paymentCommunicationValue for money
2025-08 - - - 1.0 - -
2025-092.91.11.91.02.01.5
2025-102.32.82.71.02.51.7
2025-112.52.22.4 - 2.01.9
2025-122.62.01.91.02.42.6
2026-013.71.32.71.52.01.8
2026-023.42.02.72.03.42.4
2026-033.92.02.01.01.72.2
2026-042.71.71.62.02.01.4
2026-053.32.01.91.01.02.4
2026-062.21.41.61.01.71.9
2026-071.91.71.31.01.71.0
2026-082.41.71.91.02.52.5

Rating trend

Rating trend: 2.4 in 2025-09 to 2.5 in 2026-08.2.02.53.03.54.02025-092026-022026-08
Rating trend: 2.4 in 2025-09 to 2.5 in 2026-08.
Data as table
Monthly average rating
MonthAvg. ratingCount
2025-092.4257
2025-102.7061
2025-113.1274
2025-123.0594
2026-013.06124
2026-023.5791
2026-033.10105
2026-042.8267
2026-052.6261
2026-062.2564
2026-072.3972
2026-082.4840

Sentiment over time

Sentiment over time: positive share from 26% (2025-09) to 25% (2026-08).0%25%50%75%100%2025-092026-022026-08
Sentiment over time: positive share from 26% (2025-09) to 25% (2026-08).
Data as table
Monthly sentiment (shares)
MonthPositiveNeutralNegativeCount
2025-0926%7%67%57
2025-1033%7%61%61
2025-1143%12%45%74
2025-1244%6%50%94
2026-0145%6%48%124
2026-0249%11%40%91
2026-0344%8%49%105
2026-0436%12%52%67
2026-0530%11%59%61
2026-0620%9%70%64
2026-0729%8%63%72
2026-0825%10%65%40

Customer voices

Short excerpts - full reviews are available at the original source.

„completely unusable TV service“

„borderline fraudulent cancellation policy“

„After that I was asked to change the Fibre which didnt work“

„I have a salt home internet and during the outage of salt it stopped functioning since May 15th.“

„The focus is clearly on margins not customers.“

„Can login to account on the app, but cannot access the app.“

„the customer service is extremely poor“

„The service is unreliable“

What Reddit users say about Salt

Additional source: 10 Reddit discussions about Salt reviewed.

Below are extracts from Reddit discussions - each linked to the original thread.

„Salt Mobile plans are a Scam“

„Salt is one of the worst telecom companies“

„Im currently debating if i should do the Switch to Salt Home for my Internet Connection“

„Salt hides all information on when your contract ends“

„Anyone else having problems with mobile network provider Salt in the Zurich area?“

„Salt.ch is the worst company“

„I am extremely disappointed with Salt Mobile.“

Frequently asked questions

How do customers rate Salt overall?

Salt averages 1.9 out of 5 stars across 381 analyzed reviews on 3 portals.

Cite this page

Citatio (2026). Salt Reviews 2026 – 1.9/5 from 381 reviews. Retrieved 20 August 2026 from https://citatio.ai/salt-reviews/

Data verifiable via our public audit log: Methodology · Transparency