How is the quality of RoboForm?
Reviewers have noticed a real leap in RoboForm’s quality over the last year, and the shift in sentiment is unmistakably positive. The brand’s name came up 826 times in reviews, with 652 of those pointing to praise and just 154 expressing dissatisfaction, clearly, most users are happy. Ratings climbed steadily, starting at 3.68 stars in October 2025 and peaking at 4.62 stars by January 2026, a sign that people are putting more trust in how the product performs and holds up over time. Then came a sudden drop in August 2026, when the score fell to 3.77 stars, and by September it had slipped further to 3.0 stars. That’s a worrying trend, especially after such strong momentum. Still, the long-term arc is still upward overall. Many users continue to highlight the app’s rock-solid stability and strong performance across platforms, particularly on desktop systems. The recent drop might be linked to persistent hiccups on mobile devices and inconsistent behavior in browsers, issues that keep coming up in complaints, even if they’re not affecting everyone.
What customers praise
Users often sing the praises of RoboForm, pointing to its lightning-fast performance, rock-solid reliability, and smooth sync across devices. Plenty say it’s the quickest route to logging into secure sites, and they swear it just works, no fuss, on nearly every platform. Longtime adopters speak highly of its enduring stability, with some having used it for more than ten years without running into anything serious. The premium plan gets particular kudos for opening up full device sync and for support that responds quickly through ZenDesk.
What customers said:
- „Updates are Precise & Accurate.“
- „Brilliant work guys“
- „Quality, comfort, safe, and stable.“
„Quality, comfort, safe, and stable.“
Original„kwaliteit, comfort, veilig en stabiel“
Common complaints
People keep bringing up the same frustrations with the mobile experience and how it behaves in different browsers. The Android app, for instance, regularly fails to save login info, doesn’t play well with Samsung Browser, and has a habit of taking over the browsing session unexpectedly. On iPhone, users complain that passwords don’t get saved automatically, and the support team’s response time is often sluggish. Beyond that, biometric sign-ins frequently fail, the app keeps asking for passwords even when they’ve just been entered, and it freezes up, especially on phones and tablets. These problems show up again and again, mostly on mobile setups.
What customers said:
- „no offline backup encryption“
- „the mobile side of it has been a disaster“
- „Biometric login fails“
How it has changed over time
RoboForm’s quality took a noticeable turn for the better late in 2025. By October, it sat at 3.68 stars, but just a few months later, in January 2026, that climbed to 4.62, a clear sign things were clicking into place. Stability improved, the interface felt smoother, and users seemed more satisfied. But then, around August 2026, the pattern broke. Ratings nosedived, dropping to 3.77 by the end of the month and plummeting further to 3.0 in September. That kind of slide doesn’t happen by accident. It points to a real regression, likely tied to stubborn issues with mobile support and browser compatibility that weren’t resolved. The frustration is palpable. These weren’t minor glitches, and the delay in fixing them may be why confidence eroded so quickly.
What customers said:
- „does not save website in android roboform browser“
- „sometimes just freezes“
- „Password selection: lately, passwords are no longer being found.“
„Password selection: lately, passwords are no longer being found.“
Original„PW Auswahlen In letzter Zeit werden PWs nicht mehr gefunden“
Practical takeaways
RoboForm still earns trust for most users, especially on desktop systems. But if you’re counting on it for mobile or certain browsers, keep an eye out, there are some rough spots. The app shines as for syncing across devices and lasting performance over time. That said, recent hiccups on Android and iOS have knocked a few things off track. Before you fully switch over, give it a test run on your go-to devices. That’s especially wise if you're using Samsung Browser, Brave, or Edge on Android.
What customers said:
- „integration with wear os watch, spot on“
- „It's a complete solution for all of your sensitive information.“
- „is constantly improving“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-10 | 3.68 | 28 |
| 2025-11 | 3.88 | 17 |
| 2025-12 | 4.00 | 26 |
| 2026-01 | 4.62 | 101 |
| 2026-02 | 4.60 | 245 |
| 2026-03 | 4.52 | 106 |
| 2026-04 | 4.50 | 44 |
| 2026-05 | 3.92 | 39 |
| 2026-06 | 4.30 | 30 |
| 2026-07 | 4.25 | 20 |
| 2026-08 | 3.77 | 13 |
| 2026-09 | 3.00 | 2 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-10 | 46% | 4% | 50% | 28 |
| 2025-11 | 59% | 0% | 41% | 17 |
| 2025-12 | 69% | 8% | 23% | 26 |
| 2026-01 | 83% | 3% | 14% | 101 |
| 2026-02 | 89% | 2% | 9% | 245 |
| 2026-03 | 85% | 2% | 13% | 106 |
| 2026-04 | 82% | 0% | 18% | 44 |
| 2026-05 | 77% | 5% | 18% | 39 |
| 2026-06 | 77% | 7% | 17% | 30 |
| 2026-07 | 80% | 0% | 20% | 20 |
| 2026-08 | 69% | 0% | 31% | 13 |
| 2026-09 | 50% | 0% | 50% | 2 |
Customer voices
Short excerpts - full reviews are available at the original source.
„it doesn't fill forms right anymore“
„have reinstalled it twice now with same problem everytime“
„might work the first time but after that nothing“
„Fastest way to access all your security protected websites“
„It doesn't support duckduckgo yet, but I hope that changes in the future.“
„I've used this for many years“
„it works smoothly everywhere“
„Work for most websites flawlessly“
What Reddit users discuss
Below are extracts from Reddit which discuss quality in more detail - each linked to the original thread.
„the mobile was and still is terrible.“
„The offline aspect of Roboform is fake.“
Cite this page
Citatio (2026). RoboForm Quality: customer reviews September 2026. Retrieved 8 September 2026 from https://citatio.ai/roboform-reviews/quality/
Data verifiable via our public audit log: Methodology · Transparency