RoboForm Reviews & Ratings September 2026
- Ordering & website(47)
- Returns & refunds(12)
- Billing & payment(9)
- Communication(7)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
This page pulls together every public review of RoboForm, 1,588 in total, spread across three platforms, giving you a full, no-fluff picture of how people really feel about it. You’ll see the overall rating, the most common topics users bring up, how opinions have shifted over time, and a quick SWOT breakdown. Everything here comes straight from the reviews, with links to the original sources so you can check it all yourself.
Key findings
- Out of 1,588 reviews spread across three different platforms, RoboForm holds an average rating of 4.4 stars out of 5.
- Customers rate Durability most positively (152 of 168 mentions positive).
- Returns and refunds draw the most backlash, mentioned negatively in 12 out of 21 instances.
What changed in August 2026
In August 2026, 46 new reviews were analyzed; the average rating held at 4.2 stars.
- New reviews
- 46
- Average rating
- 4.2/5
- Positive share
- 67% (79% ↓)
Most-discussed themes
- Quality — -7 vs prior month
- Customer service — +2 vs prior month
- Ordering & website — +3 vs prior month
- Durability — -1 vs prior month
- Value for money — +1 vs prior month
SWOT summary
Strengths
- Durability: 93% positive across 168 mentions
- Value for money: 85% positive across 113 mentions
- Quality: 81% positive across 825 mentions
Weaknesses
- Returns & refunds: 59% negative across 21 mentions
- Billing & payment: 55% negative across 14 mentions
- Communication: 49% negative across 16 mentions
Opportunities
- Address returns & refunds to lift overall sentiment
- Lean on strength in durability in marketing
Threats
- Ongoing criticism of returns & refunds could deter new customers
Reviews by portal
The overall 4.4 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 4.4 / 5 | 1,191 | 75% | View profile ↗ | |
| Apple App Store | 3.6 / 5 | 234 | 14.7% | View profile ↗ | |
| Trustpilot | 4.7 / 5 | 163 | 10.3% | View profile ↗ | |
| Weighted overall | 4.4 / 5 | 1,588 | 100% | ||
What this analysis covers
- Google Play : 1,191 reviews
- Apple App Store : 234 reviews
- Trustpilot : 163 reviews
Period covered: Sept 2024 – Sept 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
Themes in the reviews
Quality825× mentions
651positive154negativeOut of 825 mentions, 81% reflect positive feedback about Quality, while 17% are negative, clearly showing it’s a strong point.
Customer service288× mentions
199positive65negativeOut of 288 mentions, customer service receives positive feedback 70% of the time, with negative comments making up 20%. That’s a strong signal, customer service is clearly performing well.
Durability168× mentions
152positive15negativeOut of 168 mentions, 93% of the feedback about Durability is positive, with just 6% falling on the negative side. It’s clear this is one of the product’s strong points.
Value for money113× mentions
93positive12negativeOut of 113 mentions, 85% of the feedback about Value for money comes across as positive, while 8% is negative. That’s a strong signal, Value for money stands out as a clear advantage.
Fit & sizing109× mentions
64positive34negativeOut of 109 mentions, 59% of feedback about Fit & sizing comes across as positive, while 30% is negative. Overall, that points to a generally favorable view on how the fit and sizing are perceived.
Ordering & website103× mentions
39positive47negativeOut of 103 instances, 37% of feedback about Ordering & website came across as positive, while 47% was negative. That’s a split result, neither clearly good nor clearly bad, so this area stands as a mixed bag.
Delivery54× mentions
39positive1negativeIn 54 instances, 70% of the feedback about Delivery comes across as positive, while only 3% is negative, making it a standout strength.
Returns & refunds21× mentions
7positive12negativeOut of 21 mentions, 34% of the feedback about Returns & refunds is positive, while 59% is negative, clearly pointing to it being a frequent source of frustration for customers.
Communication16× mentions
8positive7negativeIn 16 instances, communication feedback comes back with 48% positive remarks and 49% negative ones. That’s a near-even split, communication shows both strengths and room for improvement.
Billing & payment14× mentions
4positive9negativeIn 14 separate instances, feedback about Billing & payment shows that 37% is positive, while 55% is negative. That adds up to a recurring issue that users consistently flag.
Material4× mentions
3positive0negativeIn four separate instances, 81% of the feedback about Material was positive, with no negative comments at all, making it a standout strength.
Packaging1× mentions
0positive0negativeIn the 1 mention analyzed, Packaging received no positive feedback and no negative comments, so the overall sentiment remains balanced, neither clearly favorable nor unfavorable.
Themes over time
Data as table
| Month | Quality | Customer service | Durability | Value for money | Fit & sizing | Ordering & website |
|---|---|---|---|---|---|---|
| 2025-09 | - | - | 4.3 | 5.0 | 3.7 | - |
| 2025-10 | 3.7 | 4.0 | 3.7 | 3.8 | 3.8 | 3.0 |
| 2025-11 | 3.9 | 3.8 | 3.0 | 4.6 | 5.0 | 3.3 |
| 2025-12 | 4.0 | 4.1 | 3.7 | 2.0 | 4.5 | 3.6 |
| 2026-01 | 4.6 | 4.6 | 4.8 | 4.8 | 4.0 | 4.1 |
| 2026-02 | 4.6 | 4.5 | 4.8 | 4.6 | 4.5 | 3.6 |
| 2026-03 | 4.5 | 4.3 | 5.0 | 4.7 | 4.2 | 3.6 |
| 2026-04 | 4.5 | 4.4 | 5.0 | 4.9 | 4.2 | 3.8 |
| 2026-05 | 3.9 | 4.0 | 5.0 | 4.5 | 4.2 | 4.5 |
| 2026-06 | 4.3 | 3.3 | 5.0 | 4.7 | 4.0 | 1.0 |
| 2026-07 | 4.3 | 3.4 | 5.0 | 3.5 | 5.0 | 2.0 |
| 2026-08 | 3.8 | 4.5 | 5.0 | 4.3 | 2.0 | 3.0 |
| 2026-09 | 3.0 | 5.0 | - | - | - | 5.0 |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-10 | 3.71 | 56 |
| 2025-11 | 4.07 | 44 |
| 2025-12 | 3.84 | 51 |
| 2026-01 | 4.59 | 188 |
| 2026-02 | 4.63 | 442 |
| 2026-03 | 4.56 | 187 |
| 2026-04 | 4.48 | 91 |
| 2026-05 | 4.21 | 66 |
| 2026-06 | 4.06 | 52 |
| 2026-07 | 4.21 | 34 |
| 2026-08 | 4.17 | 46 |
| 2026-09 | 4.00 | 8 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-10 | 57% | 5% | 38% | 56 |
| 2025-11 | 68% | 7% | 25% | 44 |
| 2025-12 | 65% | 8% | 27% | 51 |
| 2026-01 | 84% | 7% | 9% | 188 |
| 2026-02 | 87% | 7% | 7% | 442 |
| 2026-03 | 85% | 4% | 11% | 187 |
| 2026-04 | 79% | 9% | 12% | 91 |
| 2026-05 | 79% | 8% | 14% | 66 |
| 2026-06 | 73% | 4% | 23% | 52 |
| 2026-07 | 79% | 0% | 21% | 34 |
| 2026-08 | 67% | 9% | 24% | 46 |
| 2026-09 | 75% | 0% | 25% | 8 |
Customer voices
Short excerpts - full reviews are available at the original source.
„customer support is great“
„No issues. Just does what it is supposed to do.“
„You answered my questions professionally and accurately.“
„Worth every penny“
„Simply FANTASTIC.“
„roboform makes it so much easier“
„I can't remember my passwords“
„SafeNotes and FaceID access“
What Reddit users say about RoboForm
Additional source: 2 Reddit discussions about RoboForm reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„the mobile was and still is terrible.“
„The offline aspect of Roboform is fake.“
Frequently asked questions
How do customers rate RoboForm overall?
RoboForm earns an average rating of 4.4 stars from 1,588 reviews analyzed across three different platforms.
Cite this page
Citatio (2026). RoboForm Reviews September 2026 – 4.4/5 from 1,588 reviews. Retrieved 8 September 2026 from https://citatio.ai/roboform-reviews/
Data verifiable via our public audit log: Methodology · Transparency