How is the customer service of RoboForm?
Reviewers say RoboForm’s customer service tends to get solid feedback, 199 positive mentions out of 288 total references, showing a clear pattern of user satisfaction. Plenty of people point to fast, knowledgeable replies and support that actually sticks around until a problem’s fixed. Still, a smaller but noticeable group, 65 negative mentions, shares stories of silence from support, no follow-up after initial contact, and technical glitches that linger. Sentiment has shifted over time: a steady climb from early 2026 to mid-2026, hitting its highest mark with a 5★ rating in September 2026, then dipping again toward the end of the year. Even with those recent hiccups, most feedback still suggests trust in the support team, particularly when contrasted with the ongoing technical quirks reported across different devices.
What customers praise
Customers often highlight RoboForm’s support team as a standout, noting how fast and clear they are when tackling problems. Tickets usually get a prompt reply, then consistent follow-ups, with real solutions offered step by step. What stands out is how support agents reach out directly, no ghosting, no vague promises. The feedback is full of praise: phrases like “awesome” and “right on it” come up often, reflecting genuine satisfaction with the way issues are handled.
What customers said:
- „IF you ever have a problem, (🤣) their Zen Desk is Right on it AND communicate ''with''…“
„IF you ever have a problem, (🤣) their Zen Desk is Right on it AND communicate ''with'' you..“
- „Roboform is easy to contact and responds quickly“
- „I created a ticket with RoboForm support“
Common complaints
People often complain about support that doesn’t respond or actually help, especially when technical issues drag on. A number of users say they’ve been told fixes are underway for problems that have been around for years, yet nothing changes. Some mention submitting tickets only to vanish into silence, while others got vague answers that didn’t solve anything. A handful even felt abandoned despite paying extra for premium access, left to figure things out by themselves.
What customers said:
- „Deleted my account so I could re-add and try again. Lost my premium version even though…“
„Deleted my account so I could re-add and try again. Lost my premium version even though it was the same email address.“
- „RoboForm support does not exist“
- „that just randomly stopped working for me one day and the issue has not been resolved…“
„that just randomly stopped working for me one day and the issue has not been resolved despite contacting Roboform support“
How it has changed over time
Customer service sentiment took a strong turn for the better starting in early 2026. By October, ratings stood at 3.95★, but they climbed steadily, hitting a high of 5★ in September of that year. A dip later in 2026 brought ratings down to 3.33★ and then 3.44★, possibly due to a short-term surge in unresolved technical glitches, or because users started placing more weight on app performance than support interactions. Still, the broader picture remains positive: support quality rebounded strongly, as seen in the consistently high marks from August through September 2026.
What customers said:
- „within a short time they responded“
- „Continuous follow up making sure the problem was solved.“
- „Robo for support is great, stuck with me until the problem was resolved, Awesome!“
Practical takeaways
For users running into technical trouble, especially on phones or tablets, RoboForm’s support team can make a real difference. If you’re stuck with login issues, syncing glitches, or problems exporting passwords, giving support a try is definitely worth it. Plenty of users have gotten their problems sorted after reaching out. That said, if you’ve been battling persistent bugs on Android or iOS for a while, support might not be able to fix what’s broken deep down. So keep that in mind: don’t expect miracles, but don’t rule out help either.
What customers said:
- „they responded with the actions I needed to do to resolve the issue“
- „Customer service answered and fixed my renewal problem quickly“
- „Coming from Dashlane, it was hard to find a password manager that worked as good!!“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-10 | 3.95 | 21 |
| 2025-11 | 3.75 | 8 |
| 2025-12 | 4.07 | 15 |
| 2026-01 | 4.62 | 21 |
| 2026-02 | 4.52 | 61 |
| 2026-03 | 4.28 | 39 |
| 2026-04 | 4.42 | 19 |
| 2026-05 | 4.00 | 16 |
| 2026-06 | 3.33 | 6 |
| 2026-07 | 3.44 | 9 |
| 2026-08 | 4.55 | 11 |
| 2026-09 | 5.00 | 3 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-10 | 52% | 14% | 33% | 21 |
| 2025-11 | 50% | 0% | 50% | 8 |
| 2025-12 | 73% | 0% | 27% | 15 |
| 2026-01 | 67% | 19% | 14% | 21 |
| 2026-02 | 80% | 10% | 10% | 61 |
| 2026-03 | 69% | 13% | 18% | 39 |
| 2026-04 | 79% | 0% | 21% | 19 |
| 2026-05 | 63% | 6% | 31% | 16 |
| 2026-06 | 33% | 33% | 33% | 6 |
| 2026-07 | 56% | 11% | 33% | 9 |
| 2026-08 | 82% | 9% | 9% | 11 |
| 2026-09 | 100% | 0% | 0% | 3 |
Customer voices
Short excerpts - full reviews are available at the original source.
„customer support is great“
„You answered my questions professionally and accurately.“
„Excellent app and support.“
„after creating a ticket with roboform it was resolved“
„I've been waiting for a fix for 2 years“
„roboform support keeps telling me that they're working on it“
„I've been contacting support, but I'm not getting a proper response.“
„how easy it is to use“
Cite this page
Citatio (2026). RoboForm Customer service: customer reviews September 2026. Retrieved 8 September 2026 from https://citatio.ai/roboform-reviews/customer-service/
Data verifiable via our public audit log: Methodology · Transparency