How is the value for money of Rappi?
Rappi's value for money is poor, with 435 negative mentions and only 46 positive ones. Customers frequently describe products as overpriced, delivery fees as excessive, and promotional offers as misleading or unavailable. Final delivery costs often exceed expectations due to hidden fees, service charges, and mandatory tipping. A small number of users praise fast delivery and frequent discounts, especially for travel and local market orders. These positives are outweighed by complaints about inflated prices, unauthorized charges, and broken promises. Over time, perceptions of value have declined, with users reporting that the app has become more expensive and less transparent with each update. The overall trend shows growing dissatisfaction with the cost relative to the service received.
What customers praise
Customers praise Rappi’s value for money due to fast delivery and frequent discounts, especially for travel bookings and local market orders. RappiTravel offers good deals on flights, and promotions are often available for groceries and meals. Speed of delivery and coupon availability are key reasons users continue using the app despite its flaws. Positive experiences are strongest in quick grocery pickups and travel bookings, where real savings are consistently delivered.
What customers said:
- „Lots of promotions and a wide variety.“
„Lots of promotions and a wide variety.“
Original„muchas promociones y mucha variedad“
- „They always have promos“
„They always have promos“
Original„siempre dan promos“
- „Very good and practical, especially with the current discounts.“
„Very good and practical, especially with the current discounts.“
Original„muy buena y practica nas con los descuentos que hay“
Common complaints
Users commonly report inflated prices, hidden fees, and misleading promotions. Delivery costs, service charges, and mandatory tips increase order totals quickly. Advertised discounts often do not appear or are canceled at checkout. Unauthorized charges and failed refunds are frequent. Some users say their accounts were debited without consent. Poor customer support prevents resolution of billing issues.
What customers said:
- „The prices are not reasonable.“
„The prices are not reasonable.“
Original„Los precios no son convenientes“
- „The worst part is that the delivery fees are so high.“
„The worst part is that the delivery fees are so high.“
Original„lo peor que las comisiones está en altas en los envíos“
- „I paid extra for faster delivery, so I expected better coordination.“
„I paid extra for faster delivery, so I expected better coordination.“
Original„pagué extra para que el pedido llegara más rápido, así que esperaba una mejor coordinación“
How it has changed over time
No monthly history is available, but multiple reviews show a consistent pattern of negative feedback, indicating a long-term decline in perceived value. Users report the app has become more expensive and less transparent over time. Each update brings higher fees or stricter policies. Complaints about broken promises, unauthorized charges, and poor customer service remain persistent, showing that core issues with pricing and fairness have not been resolved. Positive mentions of promotions and speed are increasingly rare, suggesting the overall value proposition has weakened.
What customers said:
- „If they charge for speed, they should guarantee proper logistics.“
„If they charge for speed, they should guarantee proper logistics.“
Original„Si cobran por rapidez, deberían garantizar una logística adecuada“
- „Prices change a lot if you go to the physical locations.“
„Prices change a lot if you go to the physical locations.“
Original„es mucho lo que cambian los precios si vas a los locales.“
- „They lie about the promotional ads“
„They lie about the promotional ads“
Original„mienten con las promos de las publicidades“
Practical takeaways
Rappi is not recommended for users seeking value due to high costs and unreliable pricing. Orders often result in higher-than-expected bills despite occasional discounts and fast delivery. Customers should compare prices with local stores or other delivery apps before ordering. Avoid relying on advertised promotions when using Rappi. Review all fees carefully before confirming a purchase. Rappi’s support system is ineffective for billing issues, so users must escalate problems through external channels.
What customers said:
- „The offers aren't either.“
„The offers aren't either.“
Original„las ofertas tampoco“
- „Everything is super expensive.“
„Everything is super expensive.“
Original„todo super caro“
- „They keep using misleading advertising on social media“
„They keep using misleading advertising on social media“
Original„insisten con publicidad engañosa en redes sociales“
Customer voices
Short excerpts - full reviews are available at the original source.
„They refunded me 800 pesos, which clearly doesn't equal the value of the product.“
„Better flight prices through RappiTravel.“
„Whatever you order ends up being much more expensive due to delivery fees, service fees, small or large order fees, tips, and whatever else they can think of“
„Assaí Atacadista changed the price of a promotional product.“
„With every update, it gets worse and more expensive.“
„I got a text about a discount for ground beef for R$14, but when I clicked the link to the promotion, I opened the app and...“
„The app charged 58 reais per kg, bringing half the products for double the price“
„I don't recommend paying with any card because they will take money from them later.“
Cite this page
Citatio (2026). Rappi Value for money: customer reviews September 2026. Retrieved 18 September 2026 from https://citatio.ai/rappi-reviews/value-for-money/
Data verifiable via our public audit log: Methodology · Transparency