How is the quality of Rappi?
Rappi has 758 negative mentions compared to 68 positive ones, indicating widespread customer dissatisfaction. Most complaints focus on product accuracy, delivery reliability, and app performance. Customers report receiving incorrect, damaged, or expired items, including wrong capsules, underweight meat, and expired groceries, with little to no resolution or refunds. The app is criticized for being slow, unstable, and poorly designed, with frequent crashes and confusing layouts. A small number of users mention convenience and fast delivery, but these positive comments are outweighed by consistent issues with reliability and transparency. No monthly feedback history is available, but the current imbalance suggests a long-standing pattern of quality problems.
What customers praise
A small number of users value Rappi for quick deliveries during emergencies or when local stores are closed. Some praise the app’s broad selection and food quality, especially pizzas, which they describe as tasty and well-delivered. A few appreciate Rappi’s ecosystem for managing daily needs, despite minor interface issues. These positive experiences are tied to specific deliveries or features and remain rare in overall feedback.
What customers said:
- „I have found the Rappi ecosystem interesting.“
„I have found the Rappi ecosystem interesting.“
Original„el ecosistema de rappi me ha parecido interesante“
- „really cool for when you're short on time“
„really cool for when you're short on time“
Original„muy copado para cuando estás corto de tiempo“
- „Very delicious pizzas.“
„Very delicious pizzas.“
Original„muy ricas pizzas“
Common complaints
Customers report receiving wrong items, underweight goods, and expired food. Many were charged for items they never received or for products that differed significantly from their orders. The app frequently crashes, freezes, or fails to load. The interface is cluttered, with overlapping text and poorly displayed images, making navigation difficult. Support responses are often unhelpful, with no refunds or resolutions provided.
What customers said:
- „I received the wrong capsules for my Nespresso machine.“
„I received the wrong capsules for my Nespresso machine.“
Original„Recebi cápsulas erradas para minha máquina Nespresso“
- „I received less meat than I ordered.“
„I received less meat than I ordered.“
Original„Recebi menos carne do que pedi“
- „I received a different and more expensive product without authorization“
„I received a different and more expensive product without authorization“
Original„Recebi produto diferente e mais caro sem autorização“
How it has changed over time
Rappi’s service quality cannot be assessed over time because no monthly history data is available. Without this data, it is impossible to determine if complaint frequency or type has changed. The current feedback shows only a snapshot of user experiences. No trends can be identified. The lack of historical context prevents evaluation of service quality improvements or declines.
What customers said:
- „I received the wrong capsules for my Nespresso machine.“
„I received the wrong capsules for my Nespresso machine.“
Original„Recebi cápsulas erradas para minha máquina Nespresso“
Practical takeaways
Rappi has received high volumes of negative feedback, making it risky for essential or high-value purchases. Customers should double-check orders before confirming and keep records of transactions and communications. Delivery errors and app technical issues are common. Although some users find Rappi helpful in emergencies, inconsistent quality and poor support responses reduce reliability for regular use. Consider alternative platforms if delivery accuracy and customer service are priorities.
What customers said:
- „The app keeps closing on its own and giving errors.“
„The app keeps closing on its own and giving errors.“
Original„O aplicativo ta fechando sozinho dando erro“
- „Don't use it; it's an app designed to steal your money.“
„Don't use it; it's an app designed to steal your money.“
Original„no la utilicen, es una app que está hecha para robarte el dinero“
- „Two Cooperalcool alcohol cleaning wipe products.“
„Two Cooperalcool alcohol cleaning wipe products.“
Original„Dois produtos panos umedecidos Cooperalcool com álcool para limpeza“
Customer voices
Short excerpts - full reviews are available at the original source.
„The photo and description are off-screen, making it impossible to see or read anything.“
„The text covers almost the entire map.“
„I only received 606g of meat instead of 5kg“
„The app is super slow“
„It closes all the time“
„I have a Samsung S26 Ultra, it shouldn't crash like this all the time“
„I received expired meat from Zona Sul via Rappi“
„the meat arrived expired“
Cite this page
Citatio (2026). Rappi Quality: customer reviews September 2026. Retrieved 18 September 2026 from https://citatio.ai/rappi-reviews/quality/
Data verifiable via our public audit log: Methodology · Transparency