How is the packaging of Rappi?
Rappi’s packaging receives widespread criticism, with 12 negative mentions, 1 positive, and 2 neutral comments. Customers consistently report poor packaging quality leading to damaged, incomplete, or spoiled deliveries. Items often arrive crushed, leaking, or destroyed, especially perishable goods like ice cream, sushi, and soup. A few customers received incorrect products due to misleading or hidden labeling. One positive review praised thoughtful presentation and a handwritten note. No significant changes in feedback over time are detectable due to lack of monthly history data.
What customers praise
Rappi’s packaging receives frequent praise when it meets high standards, with one reviewer noting a thoughtful gift and handwritten note that exceeded expectations. The presentation was described as careful and surprising, adding value beyond the order. These positive experiences are rare in an otherwise negative landscape.
What customers said:
- „careful presentation“
„careful presentation“
Original„presentación cuidada“
Common complaints
Customers most often complain about damaged or inadequate packaging. This leads to spoiled or destroyed items. Ice cream arrives upside down. Sushi is crushed. Waffles are broken. Electronics have incorrect lengths. Deliveries often arrive wet, leaking, or with torn bags. Contents become unusable. In several cases, food must be thrown away. Refunds are denied or insufficient.
What customers said:
- „Items were completely thawed - I had to throw everything away.“
„Items were completely thawed - I had to throw everything away.“
Original„itens totalmente descongelados - tive de jogar tudo fora“
- „The soup spilled because of the employees' negligence.“
„The soup spilled because of the employees' negligence.“
Original„el pedido se regó la sopa por la negligencia de los empleados“
How it has changed over time
There is no monthly history to track packaging quality changes. Current feedback shows ongoing issues with no signs of improvement or decline. Without data, Rappi's progress on these problems cannot be assessed. Evidence indicates persistent concerns without a clear timeline of performance shifts.
What customers said:
- „It was even wrapped in black paper so it wouldn't be easy to see that it said 5m.“
„It was even wrapped in black paper so it wouldn't be easy to see that it said 5m.“
Original„Incluso estaba envuelta en papel negro para que no se pudiera ver fácilmente que decía 5 m“
Practical takeaways
Customers concerned about packaging should avoid ordering fragile or perishable items unless confident in Rappi’s handling. Priority delivery may reduce damage risk but costs extra. If items arrive damaged, refunds are limited and disputing may lead to account restrictions. Always verify order details before confirming, as unauthorized items can be added.
What customers said:
- „They sent a black photo claiming it was the order receipt.“
„They sent a black photo claiming it was the order receipt.“
Original„mandou uma foto preta para falar que era a nota do pedido“
Customer voices
Short excerpts - full reviews are available at the original source.
„It was even wrapped in black paper so it wouldn't be easy to see that it said 5m.“
„The bag was falling apart.“
„Products are poorly packaged.“
„Avoid deliveries that leak due to poor handling or packaging.“
„I made an order, and after it arrived so poorly packaged and destroyed that it was inedible and had to be thrown away, I requested a refund.“
„The ice cream arrived flipped over inside the entire package.“
„My sushi arrived all squashed.“
„The products arrived crushed.“
Cite this page
Citatio (2026). Rappi Packaging: customer reviews September 2026. Retrieved 18 September 2026 from https://citatio.ai/rappi-reviews/packaging/
Data verifiable via our public audit log: Methodology · Transparency