How is the ordering & website of Rappi?
Rappi’s ordering process and website functionality have serious issues, with 1,212 negative mentions and only 36 positive ones. Most complaints involve account creation and access problems, failed or unfulfilled deliveries, and unexpected charges. Users report being blocked from creating accounts despite providing correct documentation, losing access to accounts, or having accounts canceled without explanation. Many were charged but never received their orders. A small number of users praise the app’s speed, variety of options, and convenience for quick grocery runs. These positive experiences are rare and often outweighed by frustration. No monthly trend data is available, but consistent negative feedback indicates long-standing problems with reliability and customer support.
What customers praise
Rappi delivers groceries in as little as 15 minutes in urban areas like Curitiba. The app offers products from supermarkets and convenience shops. Users value avoiding lines and crowds, especially when stores are closed or hard to reach. The interface is functional and easy to use for ordering and tracking deliveries.
What customers said:
- „The app allows you to check different options, place an order, and track it.“
„The app allows you to check different options, place an order, and track it.“
Original„La aplicación permite consultar diferentes opciones, realizar el pedido y darle seguimiento.“
- „The only thing I would like them to add is a filter to sort items from lowest to…“
„The only thing I would like them to add is a filter to sort items from lowest to highest price or vice versa.“
Original„Lo único que me gustaria que agreguen es el filtro para ooder ver las cosas de menor a mayor precio o viceversa“
- „The best app for groceries in Curitiba!“
„The best app for groceries in Curitiba!“
Original„O melhor aplicativo para mercado em Curitiba!“
Common complaints
Account access and creation failures are the most common complaints. Users cannot sign up or create new accounts after deleting old ones. Many are denied registration without clear reasons, even with correct documents. Delivery issues are widespread: customers report being charged but not receiving orders. Some were charged for products they did not receive or for items substituted without notice. App crashes, payment errors, and the inability to update delivery addresses during order preparation are also frequently reported.
What customers said:
- „I didn't receive my Rappi order“
„I didn't receive my Rappi order“
Original„Não recebi meu pedido da Rappi“
- „I can't create a new Rappi delivery account after deleting my old one“
„I can't create a new Rappi delivery account after deleting my old one“
Original„Não consigo criar nova conta Rappi Entregador após excluir a antiga“
- „I am unable to register my bank account to receive weekly payments“
„I am unable to register my bank account to receive weekly payments“
Original„Não consigo de forma alguma cadastrar minha conta bancária para receber o pagamento semanal“
How it has changed over time
Rappi has no available monthly history data to track changes in ordering or website performance. Current evidence shows ongoing user frustration with no signs of improvement or decline in complaints. Without historical data, trend analysis is not possible. High levels of negative mentions indicate that core issues with account access, delivery reliability, and payment processing have continued.
What customers said:
- „They charged me R$94 incorrectly.“
„They charged me R$94 incorrectly.“
Original„Cobraram R94 indevidamente“
- „My Rappi registration was unfairly denied.“
„My Rappi registration was unfairly denied.“
Original„Meu cadastro na Rappi foi negado indevidamente“
Practical takeaways
Rappi users face frequent account creation and access issues, delivery failures, and unexpected charges. Updating payment details or account information often does not work reliably. Orders should be double-checked before confirmation. Keep transaction records for disputes. While Rappi can be fast and convenient for quick purchases, its reliability is inconsistent.
What customers said:
- „I decided to delete my account (it's been months now)“
„I decided to delete my account (it's been months now)“
Original„eu decidi excluir a conta ( ja tem meses que e“
- „Every option I try results in an error“
„Every option I try results in an error“
Original„Todas as opções que tenho dá erro“
- „I made a purchase at the Saint Marche supermarket through Rappi.“
„I made a purchase at the Saint Marche supermarket through Rappi.“
Original„Fiz uma compra no supermercado Saint Marche pelo Rappi“
Customer voices
Short excerpts - full reviews are available at the original source.
„I've never had a Rappi account and I can't create a new one.“
„When I arrived at the customer's location, the order had already been stolen.“
„I went to pick up an order at store P.“
„I am a Rappi Prime customer and I made a grocery purchase.“
„It doesn't give me the option to pay later“
„I bought a burger and it didn't come with a soda.“
„The app doesn't respond when creating an account“
„I just placed an order, and it shows as canceled“
Cite this page
Citatio (2026). Rappi Ordering & website: customer reviews September 2026. Retrieved 18 September 2026 from https://citatio.ai/rappi-reviews/ordering/
Data verifiable via our public audit log: Methodology · Transparency