How is the durability of Rappi?
Rappi's app reliability is a major source of user frustration. Out of 31 mentions, 28 are negative and 3 are positive, showing strong dissatisfaction. Users report frequent crashes, failure to open, freezing at startup, and problems tracking deliveries. While some long-term users say the app has worked reliably for years, most describe ongoing instability that prevents them from completing orders. Negative sentiment remains consistent, with no evidence of improvement due to lack of monthly history data. The core issue is the app's unreliability, which many say makes using the service difficult or impossible.
What customers praise
A few users report long-term reliability with Rappi. One user has used the app for five years without problems, stating it works well. Another notes consistent performance across multiple countries, indicating the app functions properly in different regions under stable conditions. These rare positive experiences suggest Rappi can be durable when operating as intended.
What customers said:
- „I've been using it for 5 years and it works very well.“
„I've been using it for 5 years and it works very well.“
Original„Tengo 5 años usándola y funciona muy bien.“
- „It always works.“
„It always works.“
Original„Siempre funciona“
Common complaints
The app frequently crashes, freezes at startup, or fails to load. It closes unexpectedly, won’t open after a day of inactivity, or gets stuck during login. On Samsung S23 phones, the app interferes with device performance and triggers security warnings. These issues prevent users from placing orders or tracking deliveries, causing frustration and app abandonment.
What customers said:
- „It fails constantly.“
„It fails constantly.“
Original„falla constantemente“
- „Then, after not using it for a day, it won't open again.“
„Then, after not using it for a day, it won't open again.“
Original„luego al dejar de usarla por un día, ya no abre nuevamente“
- „when using the new one it asks for a photo and never moves past that screen.“
„when using the new one it asks for a photo and never moves past that screen.“
Original„al usar el nuevo me pide foto y jamas avanza de ahí.“
How it has changed over time
No monthly history is available to track durability changes over time. Without this data, it is impossible to determine if the app’s stability has improved or worsened. Current evidence shows a consistent pattern of issues. Users report the same problems in multiple reviews. The trend in the current dataset remains unchanged, with no signs of resolution.
What customers said:
- „It always freezes my phone completely.“
„It always freezes my phone completely.“
Original„siempre me para todo el celular“
Practical takeaways
Rappi has a high number of user reports about crashes and failure to load. The app may not open after being idle or may freeze during order placement. Long-term reliability is reported by some users, but these cases are rare. Users prioritizing stability should consider alternative delivery apps with more consistent performance. Rappi’s reliability remains a significant concern for most users.
What customers said:
- „I've used it in many countries and never had any problems.“
„I've used it in many countries and never had any problems.“
Original„Ya lo use en muchos países nunca con problemas“
- „I always try to give it another chance, but it's impossible.“
„I always try to give it another chance, but it's impossible.“
Original„siempre intento darle otra oportunidad pero es imposible“
- „I switched from one iPhone to another, migrating all my information, and when using the…“
„I switched from one iPhone to another, migrating all my information, and when using the new one, it asks for a photo and never moves past that point.“
Original„Cambie de un iphone a otro migrando toda mi información y al usar el nuevo me pide foto y jamas avanza de ahí.“
Customer voices
Short excerpts - full reviews are available at the original source.
„It always freezes my phone completely.“
„I tried using it again, but it's worse than before.“
„Very slow, it crashes S23 FE phones, Samsung flags it as a security risk.“
„The home screen won't load.“
„It gets stuck on the loading screen.“
„It keeps closing on its own.“
„Now, it's just not possible“
„Stopped working on iOS 16.“
Cite this page
Citatio (2026). Rappi Durability: customer reviews September 2026. Retrieved 18 September 2026 from https://citatio.ai/rappi-reviews/durability/
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