How is the customer service of Rappi?
Rappi’s customer service has 2,447 negative mentions and only 101 positive ones. Most complaints involve inaccessible support, unresponsive teams, and unresolved account issues. Users report being locked out of accounts without explanation or recovery options. Deliverers say their accounts are blocked suddenly and without warning, stopping income for months. A few positive experiences mention quick responses or helpful staff, but these are rare. Frustration is consistent around account access, payment disputes, and lack of follow-up. No monthly history is available, but negative sentiment remains strong and unchanged.
What customers praise
A small number of users report responsive and courteous support, especially for payment issues or delivery errors. One user said Rappi’s help team was amiable and fast, issuing a refund quickly after an unauthorized payment. Others praised delivery riders for their speed and politeness, linking this to good overall service. These positive experiences are brief and centered on specific, resolved incidents, not broader system reliability.
What customers said:
- „When I had an unauthorized charge, customer support was kind and fast.“
„When I had an unauthorized charge, customer support was kind and fast.“
Original„cuando tuve un pago no autorizado el servicio de ayuda fue amable y rápido“
- „They helped me quickly.“
„They helped me quickly.“
Original„me atendieron rápido“
- „Very attentive and fast.“
„Very attentive and fast.“
Original„Muy atento y rápido“
Common complaints
Users frequently report being locked out of accounts without explanation and unable to regain access via email or phone. Many deliverers experience sudden, unjustified account blocks that stop earning for months. Some say they made repeated attempts to contact support with no response. Users also commonly face inability to recover lost earnings or resolve payment discrepancies, leaving them with no recourse.
What customers said:
- „I lost access to my Rappi account.“
„I lost access to my Rappi account.“
Original„Perdi o acesso à minha conta Rappi“
- „My Rappi account was deactivated without explanation“
„My Rappi account was deactivated without explanation“
Original„Minha conta Rappi foi inativada sem explicação“
- „My account was hacked due to a flaw in your system“
„My account was hacked due to a flaw in your system“
Original„Minha conta foi hackeada por alguma falha no sistema de vocês“
How it has changed over time
No monthly history data is available to assess changes in customer service performance. Without this data, it is not possible to determine if current dissatisfaction has improved, worsened, or stayed the same. The available evidence shows a consistent pattern of unresolved issues and poor support. Trends cannot be identified due to lack of temporal context.
What customers said:
- „I've already contacted every type of support.“
„I've already contacted every type of support.“
Original„já acionei todo tipo de su“
Practical takeaways
Rappi’s support team faces significant challenges, especially with account access and payment disputes. Deliverers may experience sudden account blocks without warning or explanation. Users should keep records of transactions and communications because support often does not respond or resolve issues promptly. Relying on Rappi’s customer service for urgent problems is risky due to the high volume of unresolved cases.
What customers said:
- „I can't get support.“
„I can't get support.“
Original„não consigo suporte“
- „I can't get in touch“
„I can't get in touch“
Original„não consigo contato“
- „My cancellation and refund were processed almost immediately without any issues.“
„My cancellation and refund were processed almost immediately without any issues.“
Original„no se me negó la cancelación ni reembolso del dinero casi inmediato“
Customer voices
Short excerpts - full reviews are available at the original source.
„I've already contacted every type of support.“
„My Rappi account has been permanently blocked.“
„customer service disappears.“
„My Rappi courier account was unfairly blocked.“
„the app doesn't help you solve it“
„I waited two hours and customer service never helped me“
„I had to go to the store and they slammed the door in my face.“
„Rappi support doesn't resolve the issue.“
Cite this page
Citatio (2026). Rappi Customer service: customer reviews September 2026. Retrieved 18 September 2026 from https://citatio.ai/rappi-reviews/customer-service/
Data verifiable via our public audit log: Methodology · Transparency