How is the returns & refunds of Quero Delivery?
Quero Delivery’s returns and refunds process receives 59 negative reviews compared to 1 positive review. Customers report no control over orders, delayed or missing refunds, and poor support. Many cannot cancel orders even when deliveries are significantly late. After canceling, customers often do not receive refunds. The app lacks a clear way to file complaints or seek mediation for missing, damaged, or undelivered items. No monthly trend data is available, but consistent negative feedback indicates long-standing issues with responsiveness and fairness. The system frequently leaves customers without recourse.
What customers praise
Customers praise only one feature: the ability to cancel orders in some cases, though this option is not consistently available. One reviewer stated that cancellation should be allowed if delivery exceeds the promised time window, indicating it is possible under specific conditions. This limited positive feedback is outweighed by the overall experience of being unable to cancel orders that are never fulfilled.
What customers said:
- „If it goes past that limit, there should be a right to cancel“
„If it goes past that limit, there should be a right to cancel“
Original„se caso passar desse limite, deveria ter o direito do cancelamento“
Common complaints
Users commonly report being unable to cancel orders, especially when deliveries are delayed or never occur. Even after canceling, many do not receive refunds. The app provides no support for unresolved issues, no complaint system, and no mediation for missing or damaged items. Some users say delivery estimates are misleading and not honored. Others report poor treatment from stores or delivery staff with no way to seek redress.
What customers said:
- „they immediately mark the order as canceled to avoid a bad review“
„they immediately mark the order as canceled to avoid a bad review“
Original„logo em seguida coloca como se foi cancelado o pedido para não receber uma péssima avaliação“
- „It takes a day or more to refund my money.“
„It takes a day or more to refund my money.“
Original„demora 1 dia ou mais para estornar o meu dinheiro“
- „Complaint: Refund not received.“
„Complaint: Refund not received.“
Original„Reclamação Reembolso não recebido“
How it has changed over time
No monthly history data is available to track changes in customer sentiment over time. Reviews from different dates show a consistent pattern of unresolved issues with returns and refunds. Delayed refunds, lack of cancellation options, and no support channels remain unchanged. No updates or improvements to the system have been made.
What customers said:
- „The fact that you can't cancel an order when the store is over an hour late.“
„The fact that you can't cancel an order when the store is over an hour late.“
Original„o fato de não poder cancelar um pedido que a loja atrasa mais de 1 hora para entregar“
Practical takeaways
Customers have limited control over orders and face a high risk of not getting refunds after cancellation. Delivery delays or failures require users to document issues and contact support directly, as the app provides no clear process. Missing or damaged items may require escalation via external platforms like Reclame Aqui. The system favors stores or delivery partners, so customers must communicate proactively and keep records.
What customers said:
- „Or even getting a refund for the amount spent.“
„Or even getting a refund for the amount spent.“
Original„nem ao menos de receber o estorno do valor gasto“
- „We prefer a refund“
„We prefer a refund“
Original„preferimos o estorno“
- „Request for refund/replacement.“
„Request for refund/replacement.“
Original„Solicitação de reembolso/substituição“
Customer voices
Short excerpts - full reviews are available at the original source.
„The fact that you can't cancel an order when the store is over an hour late.“
„Not being able to cancel before 10 minutes of pending status.“
„There are no options to complain about delivery.“
„I canceled an order yesterday and haven't received a refund.“
„there is no way to make a report or complaint“
„The app does not offer support for refunds on undelivered orders“
„And they didn't refund me either.“
„I didn't receive the refund“
Cite this page
Citatio (2026). Quero Delivery Returns & refunds: customer reviews September 2026. Retrieved 18 September 2026 from https://citatio.ai/quero-delivery-reviews/returns/
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