Quero Delivery Reviews & Ratings October 2026
Quero Delivery reviews: the verdict
Reviewers report Quero Delivery has a 3.7 out of 5 rating based on 1,423 reviews across four portals, with consistent negative feedback on customer service, ordering and website functionality, and delivery reliability. Customers describe frequent issues with order placement, including app crashes, email conflicts, and incorrect tracking, with 79% of mentions on ordering and website being negative. Delivery problems are reported in 82% of related reviews, including undelivered orders and inaccurate delivery status updates. Customer service receives the most criticism, with 93% of mentions negative, citing lack of support, unresolved issues, and no mediation between customers and sellers. Communication failures are also common, with 91% of mentions negative.
Key findings
- Across 1,423 reviews on 4 portals, the recency-weighted average is 3.7 out of 5.
- The last 12 months average 3.7 out of 5 from 1,278 reviews.
- Quality is the most positively rated theme: 45% of 140 mentions are positive.
- Billing & payment draws the most criticism: 99% of 71 mentions are negative.
- 72% of the reviews come from Google Play.
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
1,423 reviews · 4 portals · 2024-09 – 2026-10 · Methodology ↗ · Verify a quote ↗
What changed in September 2026
In September 2026, 179 new reviews were analyzed; the average rating moved from 3.8 to 3.7 stars.
- New reviews
- 179
- Average rating
- 3.7/5 (3.8 ↓)
- Positive share
- 60% (59% ↑)
Most-discussed themes
- Customer service — +2 vs prior month
- Ordering & website — +3 vs prior month
- Quality — +3 vs prior month
- Delivery — +1 vs prior month
- Communication — +4 vs prior month
Quero Delivery rating trend and sentiment
Months with fewer than 5 rated reviews are left out.
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-11 | 2.31 | 20 |
| 2025-12 | 2.75 | 24 |
| 2026-01 | 2.30 | 23 |
| 2026-02 | 3.63 | 122 |
| 2026-03 | 3.73 | 160 |
| 2026-04 | 4.07 | 146 |
| 2026-05 | 3.84 | 153 |
| 2026-06 | 3.70 | 125 |
| 2026-07 | 4.03 | 136 |
| 2026-08 | 3.76 | 143 |
| 2026-09 | 3.73 | 179 |
| 2026-10 | 3.27 | 37 |
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-11 | 20% | 10% | 70% | 20 |
| 2025-12 | 13% | 8% | 79% | 24 |
| 2026-01 | 0% | 4% | 96% | 23 |
| 2026-02 | 56% | 5% | 39% | 122 |
| 2026-03 | 59% | 6% | 35% | 160 |
| 2026-04 | 69% | 7% | 24% | 146 |
| 2026-05 | 63% | 7% | 29% | 153 |
| 2026-06 | 58% | 5% | 38% | 125 |
| 2026-07 | 70% | 7% | 23% | 136 |
| 2026-08 | 59% | 8% | 33% | 143 |
| 2026-09 | 60% | 9% | 31% | 179 |
| 2026-10 | 46% | 8% | 46% | 37 |
Themes over time
Data as table
| Month | Customer service | Ordering & website | Delivery | Quality | Communication | Billing & payment |
|---|---|---|---|---|---|---|
| 2025-10 | - | - | - | - | 1.7 | - |
| 2025-11 | 1.2 | 2.4 | 2.8 | 1.3 | 1.0 | 2.0 |
| 2025-12 | 3.6 | 1.6 | 3.3 | 2.4 | - | 4.0 |
| 2026-01 | 2.1 | 1.0 | 2.0 | 3.0 | 1.0 | 2.9 |
| 2026-02 | 2.6 | 2.4 | 2.4 | 2.6 | 2.3 | 1.8 |
| 2026-03 | 1.6 | 2.6 | 2.0 | 3.6 | 2.2 | 2.5 |
| 2026-04 | 1.9 | 2.7 | 2.8 | 3.3 | 3.2 | 1.4 |
| 2026-05 | 1.5 | 1.6 | 2.2 | 3.1 | 2.0 | 1.3 |
| 2026-06 | 2.1 | 2.2 | 2.9 | 4.1 | 2.1 | 1.0 |
| 2026-07 | 1.8 | 2.7 | 3.0 | 3.7 | 2.3 | 1.5 |
| 2026-08 | 1.8 | 2.2 | 2.4 | 2.7 | 1.5 | 3.0 |
| 2026-09 | 1.9 | 2.7 | 2.2 | 3.7 | 1.7 | 1.0 |
| 2026-10 | 1.0 | 3.0 | 2.8 | 4.0 | 4.0 | 1.3 |
Latest Quero Delivery customer voices
The most recent review passages across all portals. Each quote links to its source.
Short excerpts - full reviews are available at the original source.
„they ask you to call the customer to resolve it“
„The app does not act as an intermediary between the customer and the supplier“
„I received a different product than what I ordered“
„I didn't receive the soda with my pizza“
„It satisfied my hunger.“
„The first app that caught my attention.“
Quero Delivery review themes at a glance
Every theme is backed by classified review text. Open a theme to read its analysis. ·
Customer service207× mentions
13positive193negativeOrdering & website173× mentions
22positive137negativeDelivery154× mentions
19positive127negativeQuality140× mentions
63positive71negativeCommunication78× mentions
3positive71negativeBilling & payment71× mentions
1positive70negativeReturns & refunds61× mentions
1positive59negativeValue for money58× mentions
10positive45negative- Few Promotions (18)
Fit & sizing5× mentions
1positive3negativeMaterial1× mentions
0positive0negativeDurability1× mentions
1positive0negative
Reviews about Quero Delivery customer service
207 mentions · 6% positive · 93% negative
Quero Delivery has 184 negative customer service mentions compared to 10 positive ones. Most reviews cite no support, unresolved issues, and no protection when problems occur. Users report being left without help when deliveries fail, orders are marked as delivered without actual delivery, or registration fails due to technical issues. The app does not mediate disputes between customers and sellers, requiring users to contact vendors directly, often without response. A few users report quick or helpful support, but these cases are rare. No monthly data shows improvement, and consistent complaints indicate long-standing issues with accountability and responsiveness.
What customers praise
Some Quero Delivery customers praise the company's customer service as helpful, fast, and effective. They report positive interactions with the SAC, noting agents were willing to resolve issues and provided good assistance. Several mention quick responses and overall satisfaction with the support experience. These positive cases, though limited, show that support can function well when it works.
What customers said:
- „when I needed to contact customer service, they were willing to solve the problem“
„when I needed to contact customer service, they were willing to solve the problem“
Original„quando precisei acionar o SAC tiveram vontade de resolver o problema“
- „Very good customer service“
„Very good customer service“
Original„Muito bom o atendimento“
Common complaints
Quero Delivery’s customer service fails to resolve basic issues for most users. Common problems include no access to support, unresponsive agents, and being forced to contact sellers directly without platform intervention. Users report being left without help when orders are not delivered, marked as delivered prematurely, or when they cannot cancel delayed orders. The app offers no real recourse, leaving users without resolution or refund options.
What customers said:
- „When I contacted support, the only option they gave me was to confirm I received the…“
„When I contacted support, the only option they gave me was to confirm I received the order, even though I hadn't.“
Original„quando fui ao suporte, só me deram a opção de poder falar que recebi o pedido mesmo não recebendo“
- „the establishment does whatever it wants“
„the establishment does whatever it wants“
Original„o estabelecimento faz o que bem entende“
Representative customer service reviews
Short excerpts - full reviews are available at the original source.
„when they receive a customer complaint, they ignore it“
„Terrible after-sales service.“
„It leaves the user stranded.“
Reviews about Quero Delivery ordering & website
173 mentions · 13% positive · 79% negative
Quero Delivery has 133 negative mentions compared to 19 positive ones, showing strong negative sentiment. Users report technical failures, poor customer support, and unreliable order fulfillment. Many cannot complete purchases due to email conflicts, app crashes, or incorrect order tracking. Others receive wrong or low-quality items, face delayed deliveries, and cannot cancel orders even when they are significantly late. A few praise the app’s speed and ease of use, but the overall experience is marked by unreliability and poor service. No monthly history is available, but complaints remain consistent, indicating long-standing issues with core functionality.
What customers praise
Customers praise Quero Delivery for its fast and intuitive interface. Several reviewers describe the app as practical, easy to use, and efficient. Users value the convenience of quick ordering, especially those with limited time. The app offers a variety of options and regular promotions. Some users say it is better than competitors like iFood. Positive feedback consistently focuses on usability and speed during ordering.
What customers said:
- „Very practical for those who don't have time.“
„Very practical for those who don't have time.“
Original„muita praticidade pra quem não tem tempo“
- „Easy-to-use app.“
„Easy-to-use app.“
Original„App fácil de manusear“
Common complaints
Users report being unable to complete orders because valid emails are flagged as already in use. Many cannot access support, receive no responses, or are forced to confirm delivery despite not receiving orders. Common issues include receiving incorrect items, poor product quality, and delivery delays exceeding two hours. Users lack a customer-initiated cancellation option, leaving them unable to act when orders are delayed or not fulfilled.
What customers said:
- „I can't place any orders because of an email issue.“
„I can't place any orders because of an email issue.“
Original„não consigo fazer nenhum pedido por causa de um e-mail“
- „They urgently need to add a cancellation option for the customer“
„They urgently need to add a cancellation option for the customer“
Original„Tem que urgentemente colocar a opção de cancelamento por parte do cliente“
Representative ordering & website reviews
Short excerpts - full reviews are available at the original source.
„It would be excellent if there was an option to work as a delivery driver.“
„I place the order and the establishment doesn't accept it.“
„The app has gotten much worse.“
Reviews about Quero Delivery delivery
154 mentions · 12% positive · 82% negative
Quero Delivery has 118 negative mentions and 16 positive mentions from customers. Most complaints involve delayed or failed deliveries, lack of communication, and poor post-delivery support. Orders are often marked as delivered without arriving. Customers wait hours past promised times with no updates. Many cannot cancel orders after delays, leaving them with unfulfilled purchases. A few users praise the app’s ease of use and occasional on-time deliveries, but these positives do not outweigh the widespread frustration. There is no monthly history to track sentiment changes. Delivery reliability and customer service are the most criticized aspects.
What customers praise
Customers who praise Quero Delivery often highlight the app’s usability and occasional on-time arrivals. Food sometimes arrives hot and fresh. Orders can be placed quickly. A few users describe the delivery experience as 'excellent' or 'practical and fast.' Free delivery is available on certain items. These positive remarks, though rare, suggest Quero Delivery can function well under the right conditions.
What customers said:
- „Just order delivery when you need it“
„Just order delivery when you need it“
Original„precisando só pedir no delivery“
- „orders always arrive at the scheduled time“
„orders always arrive at the scheduled time“
Original„os pedidos chegam sempre na hora marcada“
Common complaints
Common complaints include delivery delays, missing orders, and poor communication. Orders are frequently marked as delivered without arriving, leaving users with no recourse. Some wait over two hours past the promised delivery time and cannot cancel or receive updates. Many users report the app fails to notify them of delivery status changes. Support is often unresponsive or unavailable. These issues indicate systemic problems in tracking, delivery coordination, and customer service.
What customers said:
- „no identification, just wrapped in plastic“
„no identification, just wrapped in plastic“
Original„sem identificação só embalado em plás“
- „I ordered a pizza back in May and it never arrived.“
„I ordered a pizza back in May and it never arrived.“
Original„desde maio que eu pedi uma pizza e não chegou“
Representative delivery reviews
Short excerpts - full reviews are available at the original source.
„The delivery time in the city where I live is terrible.“
„You just need to look into the delivery issue to improve the prices.“
„There is a need to improve logistics.“
Reviews about Quero Delivery quality
140 mentions · 45% positive · 51% negative
Quero Delivery has 70 negative mentions and 55 positive mentions out of 130 total reviews. Negative feedback focuses on food quality, accuracy, and hygiene, with reports of incorrect, spoiled, or poorly prepared meals and no resolution from customer service. Some users experienced food poisoning or unhygienic handling. The app is criticized for failing to mediate disputes fairly. Positive feedback highlights app reliability, speed, and ease of use, with users calling it 'maravilhoso' and 'muito prático.' These positive comments are less common and often include caveats. Quality perception remains unstable, with no improvement observed over time due to lack of monthly history data.
What customers praise
Customers frequently praise the app for its speed, ease of use, and reliability in placing and tracking orders. The platform supports quick, secure transactions, making it practical for busy users. Age verification during purchases is appreciated as a sign of responsibility. Some users report improved business sales after joining, indicating satisfaction with the service’s reach and functionality.
What customers said:
- „Very good app.“
„Very good app.“
Original„Aplicativo muito bom“
- „And very efficient.“
„And very efficient.“
Original„e muito eficiente“
Common complaints
Common complaints include receiving incorrect, cold, or poor-quality food. Several users report receiving items different from their orders, with missing ingredients or wrong portions. Others describe spoiled, undercooked, or unappetizing food, including meat that was too hard and sauces that were insufficient. Hygiene issues are also reported, with one reviewer noting visible hair and nails in the food and another citing poor cleanliness in food preparation.
What customers said:
- „they don't verify the quality of the products offered on the site“
„they don't verify the quality of the products offered on the site“
Original„não se certifica da qualidade dos produtos q são oferecidos no site“
- „terrible quality“
„terrible quality“
Original„de péssima qualidade“
Representative quality reviews
Short excerpts - full reviews are available at the original source.
„it is perfect right now“
„but it could be improved“
„I hated it, the food was cold and tasteless.“
Reviews about Quero Delivery communication
78 mentions · 4% positive · 91% negative
Quero Delivery has 65 negative mentions about communication compared to 3 positive ones. Most reviews cite poor, delayed, or missing notifications. Users report difficulty contacting restaurants or Quero Delivery support. The app often fails to update users when a delivery is dispatched. Some say the support system is broken or inaccessible. No monthly history is available to track changes. The issue has persisted over time, with consistent complaints about information flow during order placement, delivery tracking, and dispute resolution.
What customers said:
- „quick responses“
„quick responses“
Original„rápidas respostas“
- „I am waiting for a resolution for my order and, so far, I haven't received any…“
„I am waiting for a resolution for my order and, so far, I haven't received any effective response.“
Original„Estou aguardando uma solução para o meu pedido e, até o momento, não tive nenhum retorno efetivo“
Reviews about Quero Delivery billing & payment
71 mentions · 1% positive · 99% negative
Quero Delivery’s billing and payment system has 65 negative mentions compared to 1 positive review. Users report unexplained order cancellations, failed refunds, and unexpected charges. Many were charged for orders they never received or could not cancel. Refunds through PIX, Brazil’s instant payment system, were not processed after cancellations. Some users were asked to pay delivery fees separately despite already paying through the app. Lack of transparency and support is common, with users forced to pay for duplicate orders or denied refunds without explanation. Complaints have remained consistently negative over time, with no improvement in customer satisfaction. The single positive review mentions the app’s ease of use and payment flexibility, but this contrasts sharply with the overall user experience.
What customers said:
- „Easy payment options, and best of all, you can split the payment using two different…“
„Easy payment options, and best of all, you can split the payment using two different methods.“
Original„pagamento facilitado e o melhor de todos o pagamento combinado vc pode usar duas modalidades de pagamento“
- „refusal of PIX refund“
„refusal of PIX refund“
Original„recusa de estorno via PIX“
Reviews about Quero Delivery returns & refunds
61 mentions · 2% positive · 97% negative
Quero Delivery’s returns and refunds process receives 59 negative reviews compared to 1 positive review. Customers report no control over orders, delayed or missing refunds, and poor support. Many cannot cancel orders even when deliveries are significantly late. After canceling, customers often do not receive refunds. The app lacks a clear way to file complaints or seek mediation for missing, damaged, or undelivered items. No monthly trend data is available, but consistent negative feedback indicates long-standing issues with responsiveness and fairness. The system frequently leaves customers without recourse.
What customers said:
- „If it goes past that limit, there should be a right to cancel“
„If it goes past that limit, there should be a right to cancel“
Original„se caso passar desse limite, deveria ter o direito do cancelamento“
- „they immediately mark the order as canceled to avoid a bad review“
„they immediately mark the order as canceled to avoid a bad review“
Original„logo em seguida coloca como se foi cancelado o pedido para não receber uma péssima avaliação“
Reviews about Quero Delivery value for money
58 mentions · 17% positive · 78% negative
Quero Delivery's value for money is widely criticized, with 37 negative mentions out of 49 total reviews. Only 9 reviews express positive sentiment. Customers consistently report high delivery fees, misleading or unavailable discounts, and a lack of meaningful promotions. Some users note occasional savings and lower prices than iFood, but these positives are outweighed by frustrations over hidden costs, poor app functionality, and perceived value erosion. The app is seen as charging more for less, especially compared to alternatives.
What customers said:
- „good and cheaper than ifood“
„good and cheaper than ifood“
Original„bom e e mais barato q o ifo“
- „Practical, efficient, and fast.“
„Practical, efficient, and fast.“
Original„Prático, eficaz e rápido,“
Quero Delivery review sources, coverage and method
The overall 3.7 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 4.0 / 5 | 1,031 | 72.5% | View profile ↗ | |
| Apple App Store | 2.5 / 5 | 254 | 17.8% | View profile ↗ | |
| Reclame Aqui | 2.4 / 5 | 124 | 8.7% | View profile ↗ | |
| Apple App Store | 2.6 / 5 | 14 | 1% | View profile ↗ | |
| Weighted overall | 3.7 / 5 | 1,423 | 100% | ||
Period covered: 2024-09 – 2026-10. Reviews older than 24 months stay in the trend charts but no longer feed the headline figures.
What this analysis cannot cover
- Only publicly visible reviews are included; nothing behind a login, and no reviews submitted to us directly.
- Sentiment is classified from the review text, never from the star rating. Unclassified reviews count toward totals but not toward sentiment shares.
What this analysis covers
- Google Play : 1,031 reviews
- Apple App Store : 254 reviews
- Reclame Aqui : 124 reviews
- Apple App Store : 14 reviews
Period covered: Sept 2024 – Oct 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- Reclame Aqui hosts consumer complaints, not star reviews — this data reflects grievances and how the company resolves them, and skews negative by design.
- The App Store feed caps at about 500 reviews per country storefront.
How the numbers are made
Every review is read once by a language model that labels its themes and sentiment and picks short verbatim passages. Recent reviews weigh more than old ones (each month of age discounts the weight by 10%). Quotes are shown exactly as written, linked to the original review, and cryptographically signed so you can check they have not been altered.Full methodology ↗ · Transparency report ↗
Cite this page
Citatio (2026). Quero Delivery Reviews October 2026 – 3.7/5 from 1,423 reviews. Retrieved 8 October 2026 from https://citatio.ai/quero-delivery-reviews/
Data verifiable via our public audit log: Methodology · Transparency