How is the customer service of Quero Delivery?
Quero Delivery has 184 negative customer service mentions compared to 10 positive ones. Most reviews cite no support, unresolved issues, and no protection when problems occur. Users report being left without help when deliveries fail, orders are marked as delivered without actual delivery, or registration fails due to technical issues. The app does not mediate disputes between customers and sellers, requiring users to contact vendors directly, often without response. A few users report quick or helpful support, but these cases are rare. No monthly data shows improvement, and consistent complaints indicate long-standing issues with accountability and responsiveness.
What customers praise
Some Quero Delivery customers praise the company's customer service as helpful, fast, and effective. They report positive interactions with the SAC, noting agents were willing to resolve issues and provided good assistance. Several mention quick responses and overall satisfaction with the support experience. These positive cases, though limited, show that support can function well when it works.
What customers said:
- „when I needed to contact customer service, they were willing to solve the problem“
„when I needed to contact customer service, they were willing to solve the problem“
Original„quando precisei acionar o SAC tiveram vontade de resolver o problema“
- „Very good customer service“
„Very good customer service“
Original„Muito bom o atendimento“
- „Wonderful customer service“
„Wonderful customer service“
Original„atendimento maravilhoso“
Common complaints
Quero Delivery’s customer service fails to resolve basic issues for most users. Common problems include no access to support, unresponsive agents, and being forced to contact sellers directly without platform intervention. Users report being left without help when orders are not delivered, marked as delivered prematurely, or when they cannot cancel delayed orders. The app offers no real recourse, leaving users without resolution or refund options.
What customers said:
- „When I contacted support, the only option they gave me was to confirm I received the…“
„When I contacted support, the only option they gave me was to confirm I received the order, even though I hadn't.“
Original„quando fui ao suporte, só me deram a opção de poder falar que recebi o pedido mesmo não recebendo“
- „the establishment does whatever it wants“
„the establishment does whatever it wants“
Original„o estabelecimento faz o que bem entende“
- „Terrible. If you need any help in the app, you won't get it.“
„Terrible. If you need any help in the app, you won't get it.“
Original„Péssimo, se você precisa de qualquer ajuda no aplicativo não vai receber.“
How it has changed over time
No monthly history data is available to track changes in customer service quality. Current feedback shows a consistent pattern of negative experiences. There is no evidence of improvement or decline in recent months. The absence of historical data means no conclusion can be drawn about whether service has gotten better or worse. A high volume of negative mentions indicates ongoing systemic issues.
What customers said:
- „The app does not act as an intermediary between the customer and the supplier“
„The app does not act as an intermediary between the customer and the supplier“
Original„O app não pratica nenhum tipo de intermediação entre o cliente e o fornecedor“
Practical takeaways
Quero Delivery has a poor customer service experience. The app provides little protection during delivery issues, cancellations, or refund requests. Support is often inaccessible or ineffective. Few users report positive interactions. Relying on customer service is not recommended. Users should prepare to resolve problems independently and consider avoiding the app if reliable post-purchase support is important.
What customers said:
- „it's late, they don't provide updates, and the customer is at the mercy of it all“
„it's late, they don't provide updates, and the customer is at the mercy of it all“
Original„atrasa, não da satisfação e o cliente fica a mercê de tudo isso“
- „The store does whatever it wants and the consumer is left with no support at all.“
„The store does whatever it wants and the consumer is left with no support at all.“
Original„A loja faz o que quiser e o consumidor fica sem amparo algum.“
- „If there is a problem, they don't resolve it.“
„If there is a problem, they don't resolve it.“
Original„se tiver algum problema eles não resolvem“
Customer voices
Short excerpts - full reviews are available at the original source.
„The app does not act as an intermediary between the customer and the supplier“
„they ask you to call the customer to resolve it“
„when they receive a customer complaint, they ignore it“
„Terrible after-sales service.“
„It leaves the user stranded.“
„No one resolves anything.“
„Lack of access to support.“
„When I try to talk to support directly in the app...“
Cite this page
Citatio (2026). Quero Delivery Customer service: customer reviews September 2026. Retrieved 18 September 2026 from https://citatio.ai/quero-delivery-reviews/customer-service/
Data verifiable via our public audit log: Methodology · Transparency