How is the communication of Quero Delivery?
Quero Delivery has 65 negative mentions about communication compared to 3 positive ones. Most reviews cite poor, delayed, or missing notifications. Users report difficulty contacting restaurants or Quero Delivery support. The app often fails to update users when a delivery is dispatched. Some say the support system is broken or inaccessible. No monthly history is available to track changes. The issue has persisted over time, with consistent complaints about information flow during order placement, delivery tracking, and dispute resolution.
What customers praise
Customers praise the app’s direct messaging feature for enabling communication with restaurants through the platform. A few users say the feature works well when functional, allowing quick exchanges about order details or changes. One reviewer called the app 'perfect' and praised its 'rapid responses' and 'good support.' These positive comments, though rare, show the tool functions when not disrupted.
What customers said:
- „quick responses“
„quick responses“
Original„rápidas respostas“
Common complaints
Common complaints include missing or delayed notifications, especially for order status updates. Users report not being informed when their order leaves the restaurant or when it is en route. Some receive no response after contacting support, even for serious issues like incorrect orders or missing deliveries. Others say the app does not display available coupons or that the contact system for delivery partners is broken. These problems leave customers feeling ignored and uninformed.
What customers said:
- „I am waiting for a resolution for my order and, so far, I haven't received any…“
„I am waiting for a resolution for my order and, so far, I haven't received any effective response.“
Original„Estou aguardando uma solução para o meu pedido e, até o momento, não tive nenhum retorno efetivo“
- „Lack of response regarding delivery“
„Lack of response regarding delivery“
Original„falta de resposta sobre delivery“
- „The store didn't respond.“
„The store didn't respond.“
Original„a loja não respondeu“
How it has changed over time
No monthly history data is available to track changes in communication over time. Negative feedback appears consistently across multiple reviews. Some users report the app has worsened in recent months, with one stating it 'piorou muito.' Others say contacting support or resolving delivery issues has become less reliable, indicating a decline in service quality.
What customers said:
- „You have to keep hunting down the delivery person.“
„You have to keep hunting down the delivery person.“
Original„você precisa ficar caçando o entregador“
- „At 3:07 PM, I contacted the restaurant to see if the order was still coming.“
„At 3:07 PM, I contacted the restaurant to see if the order was still coming.“
Original„Às 15h07 entrei em contato com o restaurante para saber se o pedido ainda seria en“
- „This app has turned into a complete mess.“
„This app has turned into a complete mess.“
Original„esse aplicativo si transformou na maior viadagem de todos“
Practical takeaways
Quero Delivery delivers unreliable communication. Notifications are often delayed or missing. Support responses are slow or absent. Issues usually require contacting the restaurant via WhatsApp. Users should not rely on app alerts. Manual order tracking is necessary. Document all problems. Contact the restaurant directly when issues occur. The platform’s communication tools are not dependable. Stay proactive to avoid frustration.
What customers said:
- „I've already contacted them through the app“
„I've already contacted them through the app“
Original„Já entrei em contato pelo aplica“
- „There's no way to complain to the app about the bad faith of the establishments.“
„There's no way to complain to the app about the bad faith of the establishments.“
Original„não tem nem como reclamar com o app pela má fé dos estabelecimentos“
- „It's not notifying me when the order is out for delivery at the right time.“
„It's not notifying me when the order is out for delivery at the right time.“
Original„Não está notificando que o pedido saiu pra entrega no momento certo“
Customer voices
Short excerpts - full reviews are available at the original source.
„The app shows a coupon is available for the store, but when we click it, nothing appears.“
„Send a notification before the delivery person arrives!“
„It should ring when they are close, so the customer can wait at the delivery spot.“
„Difficulty contacting the customer due to the new calling and location request system“
„Complaint about the new customer contact system“
„Customer numbers are hidden“
„The person communicates directly through the app“
„Delay in approving the delivery driver registration“
Cite this page
Citatio (2026). Quero Delivery Communication: customer reviews September 2026. Retrieved 18 September 2026 from https://citatio.ai/quero-delivery-reviews/communication/
Data verifiable via our public audit log: Methodology · Transparency