How is the billing & payment of Quero Delivery?
Quero Delivery’s billing and payment system has 65 negative mentions compared to 1 positive review. Users report unexplained order cancellations, failed refunds, and unexpected charges. Many were charged for orders they never received or could not cancel. Refunds through PIX, Brazil’s instant payment system, were not processed after cancellations. Some users were asked to pay delivery fees separately despite already paying through the app. Lack of transparency and support is common, with users forced to pay for duplicate orders or denied refunds without explanation. Complaints have remained consistently negative over time, with no improvement in customer satisfaction. The single positive review mentions the app’s ease of use and payment flexibility, but this contrasts sharply with the overall user experience.
What customers praise
Customers praise the app for its user-friendly interface and support for combining payment methods, such as using a card and a voucher in a single transaction. One reviewer highlighted the clear display of order details and the ability to add notes. The app helps small businesses reach more customers, a benefit noted by users. However, billing and payment processing issues are widespread and significantly impact the experience.
What customers said:
- „Easy payment options, and best of all, you can split the payment using two different…“
„Easy payment options, and best of all, you can split the payment using two different methods.“
Original„pagamento facilitado e o melhor de todos o pagamento combinado vc pode usar duas modalidades de pagamento“
Common complaints
Common complaints about Quero Delivery include failed or delayed refunds, especially for canceled orders paid via PIX. Users report being charged for orders they never received, with no explanation or resolution. Some were charged twice due to duplicate deliveries caused by poor restaurant communication. Others were charged delivery fees outside the app, even after paying through the platform. These issues are often linked to inadequate support and lack of accountability from Quero Delivery’s customer service.
What customers said:
- „refusal of PIX refund“
„refusal of PIX refund“
Original„recusa de estorno via PIX“
- „Pix refund not processed after order cancellation.“
„Pix refund not processed after order cancellation.“
Original„Reembolso de Pix não realizado após cancelamento de compra“
- „I tried to get a refund for my Pix payment but couldn't.“
„I tried to get a refund for my Pix payment but couldn't.“
Original„tentei recypersr o dinheiro, que eu paguei via pix e não consegui“
How it has changed over time
No monthly history data is available to track changes in billing and payment performance. Negative feedback appears consistently across all mentions. User complaints show no signs of resolution or improvement. The system has not addressed ongoing issues with reliability and transparency.
What customers said:
- „This app has turned into a complete mess.“
„This app has turned into a complete mess.“
Original„esse aplicativo si transformou na maior viadagem de todos“
Practical takeaways
Users should be cautious when paying through Quero Delivery, especially for high-value or time-sensitive orders. Keep records of all transactions and confirm order status immediately after payment. Contact support promptly if a refund is needed and document all interactions. Avoid orders from restaurants with no contact information or unclear delivery details to reduce payment risks.
What customers said:
- „The payment was canceled and they still haven't refunded my Pix.“
„The payment was canceled and they still haven't refunded my Pix.“
Original„o pagamento foi cancelado e até agora não fizeram o reembolso do meu pix“
Customer voices
Short excerpts - full reviews are available at the original source.
„the order was canceled for no apparent reason“
„They stole my money“
„I have to leave the app to check my bank app to see how much was charged“
„Customer forced to pay for two orders“
„especially when it involves online payments“
„I didn't receive my winning ticket.“
„Charging for delivery separately.“
„They contacted me to make the delivery payment separately.“
Cite this page
Citatio (2026). Quero Delivery Billing & payment: customer reviews September 2026. Retrieved 18 September 2026 from https://citatio.ai/quero-delivery-reviews/billing/
Data verifiable via our public audit log: Methodology · Transparency