How is the communication of Pixum?
Pixum’s communication received 61 positive and 63 negative mentions out of 145 total references, showing mixed reviews. Satisfaction has declined over time despite early improvements. Communication quality rose to 4.54 stars in December 2025 and peaked at 4.75 stars in October 2025. By mid-2026, complaints increased, especially about account access and customer support, reaching a low of 1 star in August 2026. Users frequently report ongoing issues with login problems and unresponsive support. Although some users still find the app usable, the main concern remains inconsistent, unclear, and ineffective communication from Pixum’s systems and staff.
What customers praise
Some customers find the app easy to use after overcoming initial challenges. One reviewer said the interface is intuitive and the app is easy to manage. Others reported they can upload and order prints without major issues, showing the core order process works well for many users.
What customers said:
- „However, I find it regrettable that you cannot swap photos/pages or add text freely.“
„However, I find it regrettable that you cannot swap photos/pages or add text freely.“
Original„finde es jedoch schade, dass man die fotos bzw seiten nicht tauschen kann oder frei wo einen text hinzufügen kann.“
Common complaints
Many users cannot access their accounts or log in due to broken processes. Some are stuck in loops where emails are accepted but the system says the account does not exist. Multiple password resets are often required. One user reported being unable to access their message inbox and received no support after several attempts. These issues indicate a systemic failure in communication between users and the system.
What customers said:
- „From previous years' reviews, users have complained about this for a long time.“
„From previous years' reviews, users have complained about this for a long time.“
Original„Aus den Rezessionen der vergangenen Jahre sieht man, dass User das schon seit langem Bemängeln.“
How it has changed over time
Communication quality declined after early improvements. Ratings reached 4.75 stars in October 2025. They dropped starting in early 2026, falling to 3.38 in March. The lowest rating was 1 star in August 2026. Negative feedback spiked in August and September 2026. Support responsiveness and account functionality were the main issues.
What customers said:
- „But then you are sent in circles: sign up or create a new account: email provided,…“
„But then you are sent in circles: sign up or create a new account: email provided, account does not exist.“
Original„Aber dann wird man im Kreis geschickt: anmelden oder neues Konto erstellen: Mail angegebene, Account existiert nicht.“
Practical takeaways
Users recommend Pixum invest in better UX design and faster customer support. Many users succeed only after overcoming major friction, showing the system rewards persistence over ease. The login process is a key barrier for new users. Support channels are ineffective. Avoid the app's login system if possible. Contact support early and follow up repeatedly.
What customers said:
- „But then you are sent in circles: sign up or create a new account: email provided,…“
„But then you are sent in circles: sign up or create a new account: email provided, account does not exist.“
Original„Aber dann wird man im Kreis geschickt: anmelden oder neues Konto erstellen: Mail angegebene, Account existiert nicht.“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 3.50 | 2 |
| 2025-10 | 4.75 | 4 |
| 2025-11 | 4.54 | 13 |
| 2025-12 | 4.42 | 38 |
| 2026-01 | 4.00 | 8 |
| 2026-02 | 3.92 | 12 |
| 2026-03 | 3.38 | 8 |
| 2026-04 | 4.67 | 6 |
| 2026-05 | 3.83 | 6 |
| 2026-06 | 3.70 | 10 |
| 2026-07 | 2.50 | 8 |
| 2026-08 | 1.00 | 1 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 50% | 50% | 0% | 2 |
| 2025-10 | 75% | 25% | 0% | 4 |
| 2025-11 | 46% | 23% | 31% | 13 |
| 2025-12 | 58% | 11% | 32% | 38 |
| 2026-01 | 63% | 13% | 25% | 8 |
| 2026-02 | 50% | 0% | 50% | 12 |
| 2026-03 | 25% | 13% | 63% | 8 |
| 2026-04 | 83% | 17% | 0% | 6 |
| 2026-05 | 33% | 17% | 50% | 6 |
| 2026-06 | 50% | 20% | 30% | 10 |
| 2026-07 | 13% | 13% | 75% | 8 |
| 2026-08 | 0% | 0% | 100% | 1 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Bring UX expertise in-house and let them help.“
„However, I find it regrettable that you cannot swap photos/pages or add text freely.“
„My messaging is completely blocked.“
„But then you are sent in circles: sign up or create a new account: email provided, account does not exist.“
„Communication was really poor!“
Cite this page
Citatio (2026). Pixum Communication: customer reviews September 2026. Retrieved 19 August 2026 from https://citatio.ai/pixum-reviews/communication/
Data verifiable via our public audit log: Methodology · Transparency