Pixum: Billing & payment experiences
Reviewers report widespread dissatisfaction with Pixum’s billing and payment system, with 24 negative mentions out of 25 total references, indicating a strong negative trend. While a few customers have noted positive aspects like fast delivery or overall satisfaction, these are overshadowed by consistent complaints about the payment process. The core issues include the lack of a QR code on invoices, which forces users to manually enter long IBAN numbers, and technical failures during payment attempts, such as error codes and app integration problems. Some users describe the payment method as outdated or frustrating, with one calling it 'Pfahlbauer', a German term implying primitive or clumsy design. Although there have been isolated improvements in recent months, including a few 4- and 5-star ratings, the overall sentiment remains negative, with recurring frustration over poor customer support and unreliable payment functionality. The pattern suggests that while minor fixes have been made, the fundamental issues persist.
What customers praise
Customers frequently praise the quality of Pixum’s products and the speed of delivery, with some noting that the service is efficient and the photos are well-printed. A few users also appreciate the simplicity of the website interface and express general satisfaction with their orders. These positive remarks, however, are consistently overshadowed by complaints about the payment and billing process.
What customers said:
- „There's no QR code on the invoice, making payment quite challenging.“
„There's no QR code on the invoice, making payment quite challenging.“
Original„das die rechnung keinen QR code enthält was die bezahlung immer sehr anspruchsvoll macht“
- „Only sending the invoice via email doesn't work for me completely“
„Only sending the invoice via email doesn't work for me completely“
Original„Nur das mit dem übermitteln der Rechnung per Mail klappt bei mir nicht so ganz“
Common complaints
The most common complaints center on the absence of a QR code on invoices, which forces users to manually enter lengthy IBAN numbers, increasing the chance of errors. Several reviewers report that the payment system fails to open their banking apps, triggers repeated error messages, or does not process payments at all. Some users have been unable to contact customer support, and a few describe being blocked from their own email accounts, indicating deeper technical or service failures.
What customers said:
- „Otherwise pay with PayPal“
„Otherwise pay with PayPal“
Original„Zahle sonst mit PayPal“
- „It starts badly. I hope it's just an error that will be fixed MERCI.“
„It starts badly. I hope it's just an error that will be fixed MERCI.“
Original„Cela commence mal . J’espère que ce n’est qu une erreur qui va être réparer MERCI“
- „My messaging is completely blocked.“
„My messaging is completely blocked.“
Original„m’a messagerie est carrément bloquée.“
How it has changed over time
Over time, the billing and payment experience has shown limited improvement. While the majority of reviews remain negative, there have been a few isolated positive ratings in 2025 and 2026, including a 5-star review in June 2026. However, these improvements are not reflected in the overall trend, as negative feedback continues to dominate. The presence of a 1-star review in July 2026 suggests that recent changes have not resolved core issues for many users.
What customers said:
- „There is no customer service to write to!“
„There is no customer service to write to!“
Original„non esiste un servizio clienti al quale scrivere!“
- „The app itself is very good for making albums but there are always payment problems;…“
„The app itself is very good for making albums but there are always payment problems; only the identification via itsme works...“
Original„L’app en soit est très bien pour faire des albums mais il y a toujours des problèmes avec le paiement ; seulement l’identification via itsme fonctionne… et c’est chaque fois la même chose, dommage !“
- „I have tried to order a book twice and payment is systematically refused both times.“
„I have tried to order a book twice and payment is systematically refused both times.“
Original„Aid-je été victime d’un spam?“
Practical takeaways
For users considering Pixum, it’s important to be prepared for potential payment hurdles, especially if you rely on digital banking apps or QR-based payments. The lack of a QR code on invoices is a recurring pain point. If you encounter issues, expect limited support, many reviewers report no working customer service channels. Consider using PayPal as an alternative if available, as it’s mentioned as a reliable fallback by one user.
What customers said:
- „There's no QR code on the invoice, making payment quite challenging.“
„There's no QR code on the invoice, making payment quite challenging.“
Original„das die rechnung keinen QR code enthält was die bezahlung immer sehr anspruchsvoll macht“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2022-12 | 1.00 | 1 |
| 2024-09 | 1.00 | 2 |
| 2024-11 | 3.00 | 1 |
| 2025-05 | 3.00 | 1 |
| 2025-10 | 5.00 | 1 |
| 2025-12 | 2.00 | 2 |
| 2026-01 | 2.00 | 2 |
| 2026-02 | 3.00 | 1 |
| 2026-03 | 2.50 | 2 |
| 2026-05 | 4.00 | 1 |
| 2026-06 | 5.00 | 1 |
| 2026-07 | 1.00 | 1 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2022-12 | 0% | 0% | 100% | 1 |
| 2024-09 | 0% | 0% | 100% | 2 |
| 2024-11 | 0% | 0% | 100% | 1 |
| 2025-05 | 0% | 0% | 100% | 1 |
| 2025-10 | 0% | 0% | 100% | 1 |
| 2025-12 | 0% | 0% | 100% | 2 |
| 2026-01 | 0% | 0% | 100% | 2 |
| 2026-02 | 0% | 0% | 100% | 1 |
| 2026-03 | 0% | 0% | 100% | 2 |
| 2026-05 | 0% | 0% | 100% | 1 |
| 2026-06 | 0% | 100% | 0% | 1 |
| 2026-07 | 0% | 0% | 100% | 1 |
Customer voices
Short excerpts - full reviews are available at the original source.
„A bill with a QR code would be great.“
„Place a QR code on the invoice so you don't have to enter the long IBAN number every time.“
„Payment method = builder“
„Issue with the invoice“
„Payment is not great because it does not open our banking apps.“
„It systematically gives a system error code.“
„So I'll have to pay for two photo books at 600kr…they're off by using Apple Pay??“
„Payment issue“