Personio Reviews & Ratings September 2026
- Quality(142)
- Ordering & website(87)
- Customer service(61)
- Communication(22)
- Fit & sizing(15)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
This page pulls together every public review of Personio, 563 in total, spread across four platforms, giving you a full, fact-backed picture of how people really see the service. What follows is the overall rating, recurring themes from users, how opinions have shifted over time, and a concise SWOT analysis, all drawn straight from the reviews and tied directly to their original sources.
Key findings
- Personio has a 3.5 out of 5 star rating across 563 reviews on 4 review portals.
- Customers rate Quality most positively (128 of 280 mentions positive).
- Value for money receives the most criticism, with 9 out of 12 mentions being negative.
What changed in August 2026
In August 2026, 21 new reviews were analyzed; the average rating moved from 3.8 to 4.2 stars.
- New reviews
- 21
- Average rating
- 4.2/5 (3.8 ↑)
- Positive share
- 57% (56% ↑)
Most-discussed themes
- Quality — -2 vs prior month
- Ordering & website — +1 vs prior month
- Customer service — +1 vs prior month
- Fit & sizing — +1 vs prior month
- Packaging — +1 vs prior month
What AI assistants say about Personio
based on 29 analysed AI answers
Our analysis of AI-assistant output — not the assistants’ raw text.
SWOT summary
Strengths
- Quality: 54% positive across 280 mentions
Weaknesses
- Value for money: 62% negative across 12 mentions
- Ordering & website: 52% negative across 152 mentions
- Durability: 52% negative across 15 mentions
Opportunities
- Address value for money to lift overall sentiment
- Lean on strength in quality in marketing
Threats
- Ongoing criticism of value for money could deter new customers
Reviews by portal
The overall 3.5 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Apple App Store | 2.9 / 5 | 252 | 44.8% | View profile ↗ | |
| Google Play | 2.4 / 5 | 204 | 36.2% | View profile ↗ | |
| Trustpilot | 4.3 / 5 | 78 | 13.9% | View profile ↗ | |
| Capterra | 4.1 / 5 | 29 | 5.2% | View profile ↗ | |
| Weighted overall | 3.5 / 5 | 563 | 100% | ||
What this analysis covers
- Apple App Store : 252 reviews
- Google Play : 204 reviews
- Trustpilot : 78 reviews
- Capterra : 29 reviews
Period covered: Aug 2024 – Sept 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
Themes in the reviews
Quality280× mentions
128positive142negativeOut of 280 mentions, 54% reflect positive feedback about Quality, while 41% are negative, so overall, it’s a mixed picture.
Ordering & website152× mentions
52positive87negativeOut of 152 mentions, 40% of feedback about Ordering & website leans positive, while 52% is negative, making it a frequent source of frustration.
Customer service119× mentions
50positive61negativeOut of 119 mentions, customer service drew 44% positive feedback and 50% negative, making it a frequent source of frustration for users.
Communication37× mentions
13positive22negativeIn 37 instances, feedback about Communication shows up as positive 42% of the time, while 51% comes across as negative. That’s a clear sign Communication keeps coming up as a sticking point.
Fit & sizing36× mentions
14positive15negativeOut of 36 mentions, 40% of the feedback about Fit & sizing comes across as positive, while nearly as many, 39%, are negative. It’s a mixed bag, really.
Durability15× mentions
5positive10negativeOut of 15 mentions, just under half, 48%, of the feedback about Durability comes across as positive, while the rest, 52%, lean negative. That imbalance shows it’s a frequent source of frustration for users.
Value for money12× mentions
3positive9negativeOut of 12 instances, 38% of the feedback on value for money comes across as positive, while 62% leans negative. That’s a clear sign it’s a recurring issue customers keep highlighting.
Billing & payment10× mentions
2positive7negativeOut of ten mentions, 38% of feedback about Billing & payment comes across positively, while 43% is negative. That adds up to a mixed picture overall.
Delivery10× mentions
3positive4negativeOut of ten mentions, 35% of the feedback about Delivery comes across as positive, while 36% leans negative. That puts Delivery in a pretty mixed category.
Returns & refunds3× mentions
1positive2negativeOut of three mentions, 46% of the feedback about Returns & refunds comes across as positive, while 54% is negative. That’s a clear signal: this area keeps coming up as a source of frustration for users.
Packaging2× mentions
0positive0negativeIn two instances, there’s been no positive or negative feedback about Packaging. That means the response to Packaging is evenly split, neither clearly positive nor negative.
Material1× mentions
0positive1negativeIn 1 instance, all feedback about Material was negative, 0% positive, 100% negative. That’s enough to mark it as a recurring issue.
Themes over time
Data as table
| Month | Quality | Ordering & website | Customer service | Communication | Fit & sizing | Durability |
|---|---|---|---|---|---|---|
| 2024-10 | - | - | - | - | - | 1.0 |
| 2024-12 | - | - | - | - | - | 1.0 |
| 2025-01 | - | - | - | - | - | 2.0 |
| 2025-03 | - | - | - | 2.0 | - | 1.0 |
| 2025-04 | - | - | - | 1.0 | - | 1.0 |
| 2025-05 | - | - | - | - | 1.0 | - |
| 2025-06 | - | - | - | 4.0 | 4.9 | 5.0 |
| 2025-07 | - | - | - | 4.0 | 2.7 | - |
| 2025-08 | - | - | - | 2.7 | 3.0 | - |
| 2025-09 | - | 2.5 | 2.3 | - | 4.0 | - |
| 2025-10 | 2.3 | 1.0 | 1.0 | - | - | - |
| 2025-11 | 2.7 | 1.7 | 3.0 | 1.0 | 5.0 | 5.0 |
| 2025-12 | 1.8 | 1.2 | 1.0 | 1.0 | 3.0 | - |
| 2026-01 | 2.8 | 1.0 | 1.0 | - | - | - |
| 2026-02 | 3.8 | - | 3.8 | 5.0 | 5.0 | 5.0 |
| 2026-03 | 3.7 | 1.0 | 3.0 | 5.0 | 5.0 | 5.0 |
| 2026-04 | 3.2 | 1.0 | - | - | - | - |
| 2026-05 | 3.8 | 4.0 | 3.9 | 3.7 | 3.8 | 3.0 |
| 2026-06 | 4.0 | 3.8 | 3.3 | 3.0 | 3.0 | 1.0 |
| 2026-07 | 3.7 | 2.0 | 5.0 | - | - | - |
| 2026-08 | 3.8 | 4.0 | 3.5 | - | 2.0 | - |
| 2026-09 | 3.3 | 2.0 | 2.0 | 2.0 | - | - |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-10 | 1.56 | 9 |
| 2025-11 | 2.62 | 13 |
| 2025-12 | 1.78 | 9 |
| 2026-01 | 2.11 | 9 |
| 2026-02 | 3.33 | 9 |
| 2026-03 | 2.50 | 8 |
| 2026-04 | 2.89 | 9 |
| 2026-05 | 3.79 | 43 |
| 2026-06 | 4.22 | 55 |
| 2026-07 | 3.75 | 16 |
| 2026-08 | 4.19 | 21 |
| 2026-09 | 3.63 | 8 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-10 | 11% | 0% | 89% | 9 |
| 2025-11 | 38% | 0% | 62% | 13 |
| 2025-12 | 0% | 33% | 67% | 9 |
| 2026-01 | 22% | 0% | 78% | 9 |
| 2026-02 | 44% | 22% | 33% | 9 |
| 2026-03 | 38% | 0% | 63% | 8 |
| 2026-04 | 56% | 0% | 44% | 9 |
| 2026-05 | 63% | 7% | 30% | 43 |
| 2026-06 | 76% | 7% | 16% | 55 |
| 2026-07 | 56% | 19% | 25% | 16 |
| 2026-08 | 57% | 24% | 19% | 21 |
| 2026-09 | 50% | 0% | 50% | 8 |
Customer voices
Short excerpts - full reviews are available at the original source.
„It means a lot to work with a team that truly listens to customer feedback“
„She is incredibly supportive and always there to help with any questions or extra guidance we need“
„Smooth and makes requesting absences simple!“
„smoother and more useful“
„The app has gotten much better lately“
„offers solid value for money“
„I can get notifications whenever my team requests something and react right away“
„Have really been enjoying the progress on this app over the last 3 years“
What Reddit users say about Personio
Additional source: 8 Reddit discussions about Personio reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„I really enjoyed working there though.“
„Going through their process, would love to hear from people working there how it's like lately.“
„Anyone with experience with them?“
„BambooHR tends to be the most commonly recommended Personio alternative“
Frequently asked questions
How do customers rate Personio overall?
Personio holds a 3.5-star average from 563 reviews analyzed across four review platforms.
Cite this page
Citatio (2026). Personio Reviews September 2026 – 3.5/5 from 563 reviews. Retrieved 7 September 2026 from https://citatio.ai/personio-reviews/
Data verifiable via our public audit log: Methodology · Transparency