Personio Reviews & Ratings 2026
- Quality(148)
- Ordering & website(90)
- Customer service(65)
- Communication(22)
- Fit & sizing(15)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
This page is an audit of every publicly available review for Personio: 540 reviews across 4 platforms, giving you a complete, evidence-based view of Personio's reputation. Below you'll find the overall rating, the themes customers raise, how sentiment has trended over time, and a SWOT summary, all grounded in the reviews and linked to their sources.
Key findings
- Across 540 reviews on 4 portals, Personio averages 3.4 out of 5 stars.
- Customers rate Quality most positively (129 of 287 mentions positive).
- Value for money draws the most criticism (9 of 12 mentions negative).
SWOT summary
Strengths
- Quality: 55% positive across 287 mentions
Weaknesses
- Value for money: 63% negative across 12 mentions
- Ordering & website: 51% negative across 153 mentions
- Durability: 51% negative across 15 mentions
Opportunities
- Address value for money to lift overall sentiment
- Lean on strength in quality in marketing
Threats
- Ongoing criticism of value for money could deter new customers
Reviews by portal
The overall 3.4 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Apple App Store | 2.9 / 5 | 242 | 44.8% | View profile ↗ | |
| Google Play | 2.3 / 5 | 192 | 35.6% | View profile ↗ | |
| Trustpilot | 4.3 / 5 | 77 | 14.3% | View profile ↗ | |
| Capterra | 4.1 / 5 | 29 | 5.4% | View profile ↗ | |
| Weighted overall | 3.4 / 5 | 540 | 100% | ||
What this analysis covers
- Apple App Store : 242 reviews
- Google Play : 192 reviews
- Trustpilot : 77 reviews
- Capterra : 29 reviews
Period covered: Aug 2024 – Aug 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
Themes in the reviews
Quality287× mentions
129positive148negativeAcross 287 mentions, 55% of Quality feedback is positive and 40% negative. That makes Quality largely positive.
Ordering & website153× mentions
51positive90negativeAcross 153 mentions, 42% of Ordering & website feedback is positive and 51% negative. That makes Ordering & website a common pain point.
Customer service124× mentions
50positive65negativeAcross 124 mentions, 46% of Customer service feedback is positive and 47% negative. That makes Customer service a mixed area.
Communication37× mentions
13positive22negativeAcross 37 mentions, 45% of Communication feedback is positive and 47% negative. That makes Communication a mixed area.
Fit & sizing36× mentions
14positive15negativeAcross 36 mentions, 40% of Fit & sizing feedback is positive and 39% negative. That makes Fit & sizing a mixed area.
Durability15× mentions
5positive10negativeAcross 15 mentions, 49% of Durability feedback is positive and 51% negative. That makes Durability a common pain point.
Value for money12× mentions
3positive9negativeAcross 12 mentions, 37% of Value for money feedback is positive and 63% negative. That makes Value for money a common pain point.
Delivery11× mentions
3positive5negativeAcross 11 mentions, 32% of Delivery feedback is positive and 40% negative. That makes Delivery a mixed area.
Billing & payment10× mentions
2positive7negativeAcross 10 mentions, 38% of Billing & payment feedback is positive and 43% negative. That makes Billing & payment a mixed area.
Returns & refunds3× mentions
1positive2negativeAcross 3 mentions, 46% of Returns & refunds feedback is positive and 54% negative. That makes Returns & refunds a common pain point.
Material1× mentions
0positive1negativeAcross 1 mentions, 0% of Material feedback is positive and 100% negative. That makes Material a common pain point.
Packaging1× mentions
0positive0negativeAcross 1 mentions, 0% of Packaging feedback is positive and 0% negative. That makes Packaging a mixed area.
Themes over time
Data as table
| Month | Quality | Ordering & website | Customer service | Communication | Fit & sizing | Durability |
|---|---|---|---|---|---|---|
| 2024-10 | - | - | - | - | - | 1.0 |
| 2024-12 | - | - | - | - | - | 1.0 |
| 2025-01 | - | - | - | - | - | 2.0 |
| 2025-02 | - | - | - | 2.0 | - | - |
| 2025-03 | - | - | - | 2.0 | - | 1.0 |
| 2025-04 | - | - | - | 1.0 | - | 1.0 |
| 2025-05 | - | - | - | - | 1.0 | - |
| 2025-06 | - | - | - | 4.0 | 4.9 | 5.0 |
| 2025-07 | - | 3.4 | 3.7 | 4.0 | 2.7 | - |
| 2025-08 | - | 2.2 | 1.8 | 2.7 | 3.0 | - |
| 2025-09 | 2.9 | 2.5 | 2.3 | - | 4.0 | - |
| 2025-10 | 2.3 | 1.0 | 1.0 | - | - | - |
| 2025-11 | 2.7 | 1.7 | 3.0 | 1.0 | 5.0 | 5.0 |
| 2025-12 | 1.8 | 1.2 | 1.0 | 1.0 | 3.0 | - |
| 2026-01 | 2.8 | 1.0 | 1.0 | - | - | - |
| 2026-02 | 3.8 | - | 3.8 | 5.0 | 5.0 | 5.0 |
| 2026-03 | 3.7 | 1.0 | 3.0 | 5.0 | 5.0 | 5.0 |
| 2026-04 | 3.2 | 1.0 | - | - | - | - |
| 2026-05 | 3.8 | 4.0 | 3.9 | 3.7 | 3.8 | 3.0 |
| 2026-06 | 4.0 | 3.8 | 3.3 | 3.0 | 3.0 | 1.0 |
| 2026-07 | 3.7 | 2.0 | 5.0 | - | - | - |
| 2026-08 | 4.0 | - | - | - | 2.0 | - |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 3.00 | 9 |
| 2025-10 | 1.56 | 9 |
| 2025-11 | 2.62 | 13 |
| 2025-12 | 1.78 | 9 |
| 2026-01 | 2.11 | 9 |
| 2026-02 | 3.33 | 9 |
| 2026-03 | 2.50 | 8 |
| 2026-04 | 2.89 | 9 |
| 2026-05 | 3.79 | 43 |
| 2026-06 | 4.22 | 55 |
| 2026-07 | 3.75 | 16 |
| 2026-08 | 4.17 | 6 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 44% | 0% | 56% | 9 |
| 2025-10 | 11% | 0% | 89% | 9 |
| 2025-11 | 38% | 0% | 62% | 13 |
| 2025-12 | 0% | 33% | 67% | 9 |
| 2026-01 | 22% | 0% | 78% | 9 |
| 2026-02 | 44% | 22% | 33% | 9 |
| 2026-03 | 38% | 0% | 63% | 8 |
| 2026-04 | 56% | 0% | 44% | 9 |
| 2026-05 | 63% | 7% | 30% | 43 |
| 2026-06 | 76% | 7% | 16% | 55 |
| 2026-07 | 56% | 19% | 25% | 16 |
| 2026-08 | 67% | 17% | 17% | 6 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Smooth and makes requesting absences simple!“
„smoother and more useful“
„The app has gotten much better lately“
„offers solid value for money“
„Great experience both with the software and the representative Fabio“
„Honestly it has been a god-send when I got sick myself and didn't have to go over the computer and login and so on just to say I'm sick and need time off“
„I can get notifications whenever my team requests something and react right away“
„Have really been enjoying the progress on this app over the last 3 years“
What Reddit users say about Personio
Additional source: 8 Reddit discussions about Personio reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„I really enjoyed working there though.“
„Going through their process, would love to hear from people working there how it's like lately.“
„Anyone with experience with them?“
„BambooHR tends to be the most commonly recommended Personio alternative“
Frequently asked questions
How do customers rate Personio overall?
Personio averages 3.4 out of 5 stars across 540 analyzed reviews on 4 portals.
Cite this page
Citatio (2026). Personio Reviews 2026 – 3.4/5 from 540 reviews. Retrieved 19 August 2026 from https://citatio.ai/personio-reviews/
Data verifiable via our public audit log: Methodology · Transparency