pCloud Reviews & Ratings 2026
- Value for money(241)
- Quality(557)
- Ordering & website(365)
- Customer service(319)
- Communication(121)
- Billing & payment(81)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
This page is an audit of every publicly available review for pCloud: 9,495 reviews across 6 platforms, giving you a complete, evidence-based view of pCloud's reputation. Below you'll find the overall rating, the themes customers raise, how sentiment has trended over time, and a SWOT summary, all grounded in the reviews and linked to their sources.
Key findings
- Across 9495 reviews on 6 portals, pCloud averages 3.5 out of 5 stars.
- Customers rate Material most positively (2 of 8 mentions positive).
- Billing & payment draws the most criticism (81 of 86 mentions negative).
SWOT summary
Strengths
- Material: 64% positive across 8 mentions
- Value for money: 60% positive across 387 mentions
- Quality: 51% positive across 1262 mentions
Weaknesses
- Billing & payment: 94% negative across 86 mentions
- Returns & refunds: 82% negative across 60 mentions
- Communication: 76% negative across 157 mentions
Opportunities
- Address billing & payment to lift overall sentiment
- Lean on strength in material in marketing
Threats
- Ongoing criticism of billing & payment could deter new customers
Reviews by portal
The overall 3.5 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 3.8 / 5 | 6,192 | 65.2% | View profile ↗ | |
| Apple App Store | 3.5 / 5 | 2,329 | 24.5% | View profile ↗ | |
| Google Play | 3.4 / 5 | 403 | 4.2% | View profile ↗ | |
| Apple App Store | 3.1 / 5 | 218 | 2.3% | View profile ↗ | |
| Trustpilot | 3.0 / 5 | 204 | 2.1% | View profile ↗ | |
| Capterra | 4.5 / 5 | 149 | 1.6% | View profile ↗ | |
| Weighted overall | 3.5 / 5 | 9,495 | 100% | ||
What this analysis covers
- Google Play : 6,192 reviews
- Apple App Store : 2,329 reviews
- Google Play : 403 reviews
- Apple App Store : 218 reviews
- Trustpilot : 204 reviews
- Capterra : 149 reviews
Period covered: Sept 2013 – Aug 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
Themes in the reviews
Quality1262× mentions
630positive557negativeAcross 1262 mentions, 51% of Quality feedback is positive and 42% negative. That makes Quality a mixed area.
Customer service554× mentions
194positive319negativeAcross 554 mentions, 34% of Customer service feedback is positive and 59% negative. That makes Customer service a common pain point.
Ordering & website548× mentions
73positive365negativeAcross 548 mentions, 14% of Ordering & website feedback is positive and 64% negative. That makes Ordering & website a common pain point.
Value for money387× mentions
241positive116negativeAcross 387 mentions, 60% of Value for money feedback is positive and 34% negative. That makes Value for money largely positive.
Communication157× mentions
19positive121negativeAcross 157 mentions, 13% of Communication feedback is positive and 76% negative. That makes Communication a common pain point.
Durability120× mentions
51positive64negativeAcross 120 mentions, 37% of Durability feedback is positive and 59% negative. That makes Durability a common pain point.
Delivery109× mentions
35positive32negativeAcross 109 mentions, 34% of Delivery feedback is positive and 32% negative. That makes Delivery a mixed area.
Billing & payment86× mentions
4positive81negativeAcross 86 mentions, 5% of Billing & payment feedback is positive and 94% negative. That makes Billing & payment a common pain point.
Fit & sizing68× mentions
22positive28negativeAcross 68 mentions, 30% of Fit & sizing feedback is positive and 42% negative. That makes Fit & sizing a mixed area.
Returns & refunds60× mentions
3positive50negativeAcross 60 mentions, 2% of Returns & refunds feedback is positive and 82% negative. That makes Returns & refunds a common pain point.
Packaging12× mentions
1positive3negativeAcross 12 mentions, 7% of Packaging feedback is positive and 27% negative. That makes Packaging a mixed area.
Material8× mentions
2positive1negativeAcross 8 mentions, 64% of Material feedback is positive and 3% negative. That makes Material largely positive.
Themes over time
Data as table
| Month | Quality | Customer service | Ordering & website | Value for money | Communication | Durability |
|---|---|---|---|---|---|---|
| 2025-09 | 3.3 | 2.8 | 2.3 | 3.1 | 2.0 | 3.6 |
| 2025-10 | 3.5 | 3.2 | 2.8 | 4.4 | 4.3 | 3.0 |
| 2025-11 | 3.6 | 2.8 | 3.2 | 4.1 | 2.3 | 3.0 |
| 2025-12 | 3.7 | 3.6 | 3.0 | 4.0 | 2.9 | 3.1 |
| 2026-01 | 3.5 | 2.6 | 3.0 | 4.2 | 1.3 | 1.8 |
| 2026-02 | 3.3 | 2.8 | 2.6 | 4.2 | 1.8 | 4.7 |
| 2026-03 | 3.4 | 3.0 | 3.0 | 3.8 | 2.4 | 3.8 |
| 2026-04 | 3.6 | 3.2 | 2.6 | 4.0 | 1.8 | 1.3 |
| 2026-05 | 3.4 | 2.4 | 2.9 | 3.4 | 2.2 | 2.8 |
| 2026-06 | 3.7 | 2.9 | 2.8 | 3.6 | 2.0 | 2.2 |
| 2026-07 | 3.4 | 2.7 | 2.3 | 3.2 | 2.9 | 2.7 |
| 2026-08 | 3.8 | 2.7 | 4.1 | 4.2 | 2.5 | 5.0 |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 3.30 | 178 |
| 2025-10 | 3.67 | 174 |
| 2025-11 | 3.64 | 150 |
| 2025-12 | 3.54 | 208 |
| 2026-01 | 3.54 | 149 |
| 2026-02 | 3.50 | 161 |
| 2026-03 | 3.61 | 187 |
| 2026-04 | 3.54 | 157 |
| 2026-05 | 3.51 | 209 |
| 2026-06 | 3.53 | 187 |
| 2026-07 | 3.25 | 174 |
| 2026-08 | 3.71 | 106 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 49% | 10% | 42% | 178 |
| 2025-10 | 57% | 11% | 31% | 174 |
| 2025-11 | 53% | 13% | 34% | 150 |
| 2025-12 | 50% | 12% | 38% | 208 |
| 2026-01 | 50% | 15% | 36% | 149 |
| 2026-02 | 54% | 7% | 39% | 161 |
| 2026-03 | 53% | 15% | 32% | 187 |
| 2026-04 | 49% | 15% | 36% | 157 |
| 2026-05 | 52% | 12% | 35% | 209 |
| 2026-06 | 51% | 13% | 35% | 187 |
| 2026-07 | 44% | 15% | 41% | 174 |
| 2026-08 | 62% | 11% | 26% | 106 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Strictly a storage app, no facial recognition so not easy to find certain photos if you need“
„I emailed support, and since my default browser is Firefox, they told me to check some settings. No results.“
„It stopped working after today's 4.22.3 update.“
„Easy to use and setup“
„Excellent cloud service for small business“
„Does what it tells you.“
„And with lifetime pricing plans that are very affordable.“
„If you added picture-in-picture, I think it would be very convenient!“
What Reddit users say about pCloud
Additional source: 13 Reddit discussions about pCloud reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„Looking for a cloud based storage that works with cryptomator that isn't google or one drive.“
„I'm considering switching to pCloud after having only used Google Drive“
„pCloud is stronger than MEGA“
„I don't need to sync a folder, I just need a backup.“
„pCloud has been around since 2013 and there are lots of longterm users here with zero issues.“
„files getting deleted“
„I just wanted to share my honest opinion about pcloud as a main storage provider“
„Yep, PCloud isn't a legit cloud service“
Frequently asked questions
How do customers rate pCloud overall?
pCloud averages 3.5 out of 5 stars across 9495 analyzed reviews on 6 portals.
Cite this page
Citatio (2026). pCloud Reviews 2026 – 3.5/5 from 9,495 reviews. Retrieved 20 August 2026 from https://citatio.ai/pcloud-reviews/
Data verifiable via our public audit log: Methodology · Transparency