pCloud Reviews & Ratings September 2026

Last updated 9,575 reviews

This update: 55 new reviews analyzed

3.5 / 5 Last 12 months (2,053 reviews) Plain average of all reviews from the last 12 months. All-time rating (recency-weighted, 0.9^months): 3.5 / 5. All-time: 3.5 / 5 · 9,575 reviews
5★ 4,783
4★ 1,337
3★ 1,011
2★ 701
1★ 1,743
9,575 Reviews
6 Sources
42% Positive
What reviewers praise most
  • Value for money(241)
What reviewers criticize most
  • Quality(564)
  • Ordering & website(364)
  • Customer service(324)
  • Communication(123)
  • Billing & payment(83)

Derived from the analyzed reviews; each chip links to the page with the cited evidence.

This page pulls together every publicly available review of pCloud, 9,575 in total, spread across six platforms, giving you a full, real-world picture of how people actually feel about the service. No summaries, no spin. Just what users have said, documented and linked back to their original sources. You’ll find the overall rating, the key topics customers keep bringing up, how opinions have shifted over time, and a concise SWOT breakdown, all drawn straight from the feedback, not guesswork.

Key findings

  • Out of 9,575 reviews collected from six different websites, pCloud holds an average rating of 3.5 stars out of 5.
  • Customers rate Material most positively (2 of 8 mentions positive).
  • Billing and payment get the most pushback, mentioned negatively 83 times out of 88.

What changed in August 2026

In August 2026, 164 new reviews were analyzed; the average rating moved from 3.2 to 3.7 stars.

New reviews
164
Average rating
3.7/5 (3.2 ↑)
Positive share
59% (43% ↑)

Most-discussed themes

  • Quality — -20 vs prior month
  • Customer service — -10 vs prior month
  • Value for money — +1 vs prior month
  • Ordering & website — -21 vs prior month
  • Communication — -4 vs prior month

What AI assistants say about pCloud

Our analysis of AI answers across ChatGPT & Google AI Overview · September 2, 2026

Neutral AI sentiment
0.6% Mentioned in AI answers
0.4% Share of voice

based on 37 analysed AI answers

🔒 Full AI-visibility report for pCloud Per-theme accuracy vs reviews, citation gaps, competitor share-of-voice and recommendations.
Schedule a call

Our analysis of AI-assistant output — not the assistants’ raw text.

SWOT summary

Strengths

  • Material: 64% positive across 8 mentions
  • Value for money: 61% positive across 385 mentions
  • Quality: 51% positive across 1272 mentions

Weaknesses

  • Billing & payment: 95% negative across 88 mentions
  • Returns & refunds: 83% negative across 60 mentions
  • Communication: 77% negative across 160 mentions

Opportunities

  • Address billing & payment to lift overall sentiment
  • Lean on strength in material in marketing

Threats

  • Ongoing criticism of billing & payment could deter new customers

Reviews by portal

The overall 3.5 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.

pCloud: reviews per portal
Portal Avg. rating Count Weight Latest Source
Google Play 3.8 / 5 6,243 65.2% View profile ↗
Apple App Store 3.5 / 5 2,350 24.5% View profile ↗
Google Play 3.4 / 5 404 4.2% View profile ↗
Apple App Store 3.1 / 5 219 2.3% View profile ↗
Trustpilot 3.0 / 5 210 2.2% View profile ↗
Capterra 4.5 / 5 149 1.6% View profile ↗
Weighted overall 3.5 / 5 9,575 100%
What this analysis covers

Period covered: Sept 2013 – Sept 2026

And what it cannot cover:

  • The App Store feed caps at about 500 reviews per country storefront.
  • The App Store feed caps at about 500 reviews per country storefront.
  • Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.

Read the full methodology

Themes in the reviews

  • Quality1272× mentions

    633positive564negative

    Out of 1,272 mentions, 51% of feedback about Quality comes across as positive, while 43% is negative. So, the overall picture for Quality is a mix of both.

  • Customer service561× mentions

    196positive324negative

    Out of 561 mentions, customer service receives positive feedback in just 35% of cases, while 59% are negative, clearly making it a frequent source of frustration for users.

  • Ordering & website547× mentions

    73positive364negative

    Out of 547 mentions, just 14% expressed positive sentiment about Ordering & website, while a clear majority, 64%, were negative. This imbalance points to Ordering & website being a frequent source of frustration.

  • Value for money385× mentions

    241positive115negative

    Out of 385 mentions, 61% of feedback about Value for money comes across as positive, while 32% is negative, so overall, it's clearly leaning in a favorable direction.

  • Communication160× mentions

    20positive123negative

    Out of 160 instances, only 14% of feedback about Communication comes across as positive, while a clear majority, 77%, is negative. This imbalance shows that Communication is consistently a source of frustration.

  • Durability125× mentions

    51positive69negative

    Out of 125 mentions, 36% of the feedback about Durability is positive, while 62% is negative, making it a frequent source of user frustration.

  • Delivery106× mentions

    34positive31negative

    Out of 106 mentions, 33% of the feedback about Delivery comes in positive, while 34% is negative. So overall, it’s a mixed picture.

  • Billing & payment88× mentions

    4positive83negative

    Out of 88 mentions, only 4% of feedback about Billing & payment comes across positively, while 95% is negative, clearly marking it as a recurring source of frustration.

  • Fit & sizing68× mentions

    20positive30negative

    Out of 68 mentions, 26% of feedback about Fit & sizing comes across as positive, while nearly half, 47%, is negative. So it’s a mixed bag overall.

  • Returns & refunds60× mentions

    3positive50negative

    Out of 60 mentions, just 2% of the feedback about Returns & refunds comes across as positive, 83% is negative. That’s a clear signal: this is a recurring issue that customers keep hitting.

  • Packaging10× mentions

    1positive2negative

    Out of ten mentions, packaging receives positive feedback in 7% of cases and negative feedback in 26%. Overall, the sentiment around packaging is mixed.

  • Material8× mentions

    2positive1negative

    Out of eight mentions, Material received positive feedback 64% of the time, with just 3% coming in negative. Overall, that’s a clear sign the sentiment around Material leans strongly positive.

Average rating per theme across 12 months.1.01.52.02.53.03.54.04.55.02025-102026-032026-09
Average rating per theme across 12 months.
Data as table
Monthly average rating per theme
MonthQualityCustomer serviceOrdering & websiteValue for moneyCommunicationDurability
2025-103.53.22.84.34.33.0
2025-113.62.83.24.12.33.0
2025-123.73.63.04.02.93.1
2026-013.52.63.04.21.31.8
2026-023.32.82.64.21.84.7
2026-033.43.03.03.82.43.8
2026-043.63.22.64.21.81.3
2026-053.42.42.93.32.22.8
2026-063.72.92.83.62.02.2
2026-073.42.82.33.22.92.7
2026-083.63.13.84.42.72.3
2026-093.53.01.04.01.03.7

Rating trend

Rating trend: 3.7 in 2025-10 to 3.1 in 2026-09.3.03.54.02025-102026-032026-09
Rating trend: 3.7 in 2025-10 to 3.1 in 2026-09.
Data as table
Monthly average rating
MonthAvg. ratingCount
2025-103.70169
2025-113.66146
2025-123.53203
2026-013.54149
2026-023.50161
2026-033.61186
2026-043.56154
2026-053.48206
2026-063.52185
2026-073.24172
2026-083.67164
2026-093.0922

Sentiment over time

Sentiment over time: positive share from 58% (2025-10) to 45% (2026-09).0%25%50%75%100%2025-102026-032026-09
Sentiment over time: positive share from 58% (2025-10) to 45% (2026-09).
Data as table
Monthly sentiment (shares)
MonthPositiveNeutralNegativeCount
2025-1058%12%30%169
2025-1154%12%34%146
2025-1249%12%39%203
2026-0150%15%36%149
2026-0254%7%39%161
2026-0353%15%32%186
2026-0449%15%36%154
2026-0551%13%36%206
2026-0651%14%36%185
2026-0743%15%42%172
2026-0859%13%28%164
2026-0945%0%55%22

Customer voices

Short excerpts - full reviews are available at the original source.

„pCloud is rocksolid, easy to use and easy to explain to others“

„I don't like any of my personal or organisational data to be stored on non-EU located servers“

„Best app in my opinion for storing your passwords and passkeys.“

„Great customer service“

„You trick people into buying from you so you can take everything off of their phone.“

„You are a scam.“

„The app is slow, buggy and heats up my iPhone 15……a lot!“

„This problem has been going on for a long time“

What Reddit users say about pCloud

Additional source: 13 Reddit discussions about pCloud reviewed.

Below are extracts from Reddit discussions - each linked to the original thread.

„Looking for a cloud based storage that works with cryptomator that isn't google or one drive.“

„I'm considering switching to pCloud after having only used Google Drive“

„pCloud is stronger than MEGA“

„I don't need to sync a folder, I just need a backup.“

„pCloud has been around since 2013 and there are lots of longterm users here with zero issues.“

„files getting deleted“

„I just wanted to share my honest opinion about pcloud as a main storage provider“

„Yep, PCloud isn't a legit cloud service“

Frequently asked questions

How do customers rate pCloud overall?

PCloud holds a 3.5-star average based on 9,575 reviews pulled from six different platforms.

Cite this page

Citatio (2026). pCloud Reviews September 2026 – 3.5/5 from 9,575 reviews. Retrieved 7 September 2026 from https://citatio.ai/pcloud-reviews/

Data verifiable via our public audit log: Methodology · Transparency