NordPass Reviews & Ratings September 2026
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
This page pulls together every publicly available review of NordPass, 2,614 in total, spanning three platforms. It offers a full, fact-checked picture of the tool’s reputation, based entirely on customer feedback. You’ll find the aggregate rating, recurring topics users highlight, how opinions have shifted over time, and a SWOT analysis, all directly tied to real reviews and their original sources. ⟦0000⟧
Key findings
- Out of 2,614 reviews collected across three different platforms, NordPass holds an average rating of 3.3 stars out of 5.
- Customers rate Quality most positively (434 of 1078 mentions positive).
- Billing and payment take the brunt of the complaints, mentioned negatively in 83 out of 87 instances.
What changed in August 2026
In August 2026, 125 new reviews were analyzed; the average rating moved from 3.2 to 3.1 stars.
- New reviews
- 125
- Average rating
- 3.1/5 (3.2 ↓)
- Positive share
- 41% (43% ↓)
Most-discussed themes
- Quality — -3 vs prior month
- Customer service — +3 vs prior month
- Ordering & website — -1 vs prior month
- Value for money — -1 vs prior month
- Billing & payment — unchanged
SWOT summary
Strengths
- Solid overall rating
Weaknesses
- Billing & payment: 95% negative across 87 mentions
- Returns & refunds: 83% negative across 54 mentions
- Ordering & website: 80% negative across 304 mentions
Opportunities
- Address billing & payment to lift overall sentiment
- Lean on strength in core themes in marketing
Threats
- Ongoing criticism of billing & payment could deter new customers
Reviews by portal
The overall 3.3 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Google Play | 3.3 / 5 | 1,861 | 71.2% | View profile ↗ | |
| Apple App Store | 3.0 / 5 | 553 | 21.2% | View profile ↗ | |
| Trustpilot | 3.8 / 5 | 200 | 7.7% | View profile ↗ | |
| Weighted overall | 3.3 / 5 | 2,614 | 100% | ||
What this analysis covers
- Google Play : 1,861 reviews
- Apple App Store : 553 reviews
- Trustpilot : 200 reviews
Period covered: Sept 2024 – Sept 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
Themes in the reviews
Quality1078× mentions
434positive579negativeOut of 1,078 mentions, 41% reflect positive feedback about Quality, while 53% are negative, making it a recurring issue.
Customer service624× mentions
183positive399negativeOut of 624 mentions, customer service gets a positive reaction only 33% of the time, while 61% are negative. It comes up often, and not in a good way.
Ordering & website304× mentions
44positive236negativeOut of 304 mentions, just 12% reflect positive feedback about Ordering & the website, while 80% are negative, clearly making it a frequent source of frustration.
Value for money169× mentions
63positive91negativeOut of 169 mentions, 36% of feedback about Value for money comes across as positive, while 56% is negative. This imbalance shows it’s a recurring issue that users consistently highlight.
Fit & sizing117× mentions
28positive73negativeOut of 117 mentions, 26% reflect positive feedback about fit and sizing, while 63% are negative, clearly pointing to fit and sizing as a recurring issue users experience.
Communication93× mentions
18positive69negativeIn 93 instances, feedback about Communication shows that 24% is positive, while 70% comes across as negative, clearly marking it as a recurring issue.
Billing & payment87× mentions
2positive83negativeIn 87 instances, only 2% of feedback related to Billing & payment came across as positive, while a full 95% was negative, clearly marking it as a recurring issue for users.
Durability67× mentions
24positive42negativeOut of 67 mentions, 41% of the feedback about Durability is positive, while 58% is negative, clearly marking it as a frequent issue users encounter.
Returns & refunds54× mentions
4positive47negativeOut of 54 mentions, just 10% of the feedback about Returns & refunds comes across positively, while 83% is negative. It’s clear this is a recurring issue that customers keep bringing up.
Delivery35× mentions
8positive11negativeOut of 35 mentions, Delivery receives positive feedback in 23% of cases and negative feedback in 40%. That adds up to a mixed picture overall.
Packaging5× mentions
0positive2negativeIn five instances, none of the feedback about Packaging was positive, every single comment came back negative, with 54% falling into that category. That’s enough to flag Packaging as a recurring issue.
Material1× mentions
0positive0negativeIn 1 instance, Material received no positive feedback and no negative feedback, so its overall sentiment is mixed.
Themes over time
Data as table
| Month | Quality | Customer service | Ordering & website | Value for money | Fit & sizing | Communication |
|---|---|---|---|---|---|---|
| 2025-09 | - | - | - | - | 2.0 | 1.0 |
| 2025-10 | 2.5 | 2.2 | 1.7 | 2.5 | 3.1 | 1.2 |
| 2025-11 | 3.0 | 3.6 | 3.2 | 2.4 | 2.6 | 4.7 |
| 2025-12 | 3.2 | 2.4 | 2.3 | 4.1 | 2.3 | 2.0 |
| 2026-01 | 3.4 | 3.2 | 2.4 | 3.5 | 3.6 | 1.8 |
| 2026-02 | 3.3 | 3.2 | 2.2 | 3.5 | 3.8 | 3.9 |
| 2026-03 | 3.5 | 3.3 | 3.1 | 3.2 | 2.8 | 3.5 |
| 2026-04 | 3.5 | 3.6 | 3.5 | 4.8 | 3.7 | 3.8 |
| 2026-05 | 3.2 | 2.6 | 3.0 | 2.8 | 2.3 | 3.0 |
| 2026-06 | 3.1 | 2.4 | 1.7 | 2.7 | 3.0 | 2.0 |
| 2026-07 | 3.0 | 2.3 | 1.8 | 3.1 | 4.0 | 3.6 |
| 2026-08 | 3.3 | 2.6 | 2.1 | 2.3 | 4.0 | 2.0 |
| 2026-09 | 3.0 | 2.3 | 3.0 | 2.3 | - | - |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-10 | 2.69 | 150 |
| 2025-11 | 3.50 | 147 |
| 2025-12 | 3.39 | 115 |
| 2026-01 | 3.70 | 142 |
| 2026-02 | 3.47 | 146 |
| 2026-03 | 3.66 | 120 |
| 2026-04 | 3.62 | 118 |
| 2026-05 | 3.33 | 135 |
| 2026-06 | 3.27 | 140 |
| 2026-07 | 3.23 | 148 |
| 2026-08 | 3.09 | 125 |
| 2026-09 | 3.33 | 21 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-10 | 28% | 13% | 59% | 150 |
| 2025-11 | 50% | 11% | 39% | 147 |
| 2025-12 | 49% | 12% | 39% | 115 |
| 2026-01 | 55% | 13% | 32% | 142 |
| 2026-02 | 53% | 10% | 36% | 146 |
| 2026-03 | 60% | 7% | 33% | 120 |
| 2026-04 | 55% | 11% | 34% | 118 |
| 2026-05 | 44% | 10% | 46% | 135 |
| 2026-06 | 45% | 9% | 46% | 140 |
| 2026-07 | 43% | 9% | 49% | 148 |
| 2026-08 | 41% | 8% | 51% | 125 |
| 2026-09 | 43% | 14% | 43% | 21 |
Customer voices
Short excerpts - full reviews are available at the original source.
„really very good“
„I want to go back to Google Password Manager, but it seems impossible.“
„I canceled this program, but I am still being billed“
„I canceled this program and was billed, anyway“
„I was able to solve my problem quickly, thank you!“
„Very fast and easy support.“
„not so great when it doesn't appear to remember sites and passwords“
„it's great when it works“
What Reddit users say about NordPass
Additional source: 8 Reddit discussions about NordPass reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„I just paid for one year of Nordpass at $1.49 per month.“
„I decided to share my experience and create this Nordpass review now that my subscription is coming to an end“
„At the moment NordPass is my primary password manager.“
„the Family Pass is roughly twice the price for 1Password“
„I needed help remembering them all.“
„Some say NordPass is better, while others prefer 1Password.“
„It looks prettier.“
Frequently asked questions
How do customers rate NordPass overall?
NordPass has an average rating of 3.3 stars based on 2,614 reviews collected from three different platforms.
Cite this page
Citatio (2026). NordPass Reviews September 2026 – 3.3/5 from 2,614 reviews. Retrieved 8 September 2026 from https://citatio.ai/nordpass-reviews/
Data verifiable via our public audit log: Methodology · Transparency