How is the customer service of Nexthink?
Nexthink's customer service receives generally positive reviews, with 17 of 22 mentions indicating favorable experiences. Users frequently praise responsive and proactive support, especially during remote actions or urgent issues. Some reviews mention delays in response times for non-urgent or ongoing tickets, including one case where a user waited over two months for a resolution. Satisfaction dipped slightly in April 2026 to 3.67 stars, likely due to slower follow-ups, but ratings recovered in May and June. Most feedback highlights strong support quality, particularly in technical troubleshooting and implementation assistance.
What customers praise
Nexthink’s support is praised for being responsive, proactive, and technically competent. Support teams resolve issues quickly, especially during critical incidents or remote setup tasks. Users report easy access to support and instant responses when workflows or remote operations fail. Immediate assistance during on-call situations is a key strength.
What customers said:
- „Nexthink's customer support is excellent, on point, and very proactive.“
Common complaints
Some users report delays in receiving responses, especially for non-urgent or ongoing tickets. One user waited over two months for a fix to a glitch in OU investigation, despite being told a solution was coming. Others say support responds slowly, even in urgent cases, which can delay resolution. These issues, though infrequent, show inconsistent response times across support interactions.
What customers said:
- „I had an open ticket with Nexthink regarding a glitch for OU investigation, and though…“
„I had an open ticket with Nexthink regarding a glitch for OU investigation, and though they mentioned a solution is forthcoming, I am still waiting for a response after two months“
How it has changed over time
Customer service ratings dropped to 3.67 stars in April 2026 based on six reviews, likely due to delays or unresolved issues. Ratings rose to 4 stars in May and reached 5 stars in June, indicating improved support responsiveness. Overall, service quality remains strong but shows occasional inconsistency that may affect user confidence.
What customers said:
- „the Amplify extension for the ServiceNow tool, which simplifies processes for…“
„the Amplify extension for the ServiceNow tool, which simplifies processes for technicians without extensive training“
- „By doing that, we can reduce almost 30% of requested tickets because, initially, there…“
„By doing that, we can reduce almost 30% of requested tickets because, initially, there are major issues, especially with Windows updates.“
- „Nexthink has positively impacted our organization by enabling us to properly perform OS…“
„Nexthink has positively impacted our organization by enabling us to properly perform OS upgrades and other Windows updates by clearing spaces and being proactive for applications and endpoints.“
Practical takeaways
Users should contact support during peak hours or escalate urgent issues to get faster responses. Nexthink’s remote actions and real-time monitoring help users resolve problems independently. The Amplify extension with ServiceNow simplifies workflows and reduces the need to contact support.
What customers said:
- „Now they are equipped with a tool where they can use it very quickly while they are on…“
„Now they are equipped with a tool where they can use it very quickly while they are on call with the customer and make their experience far better than before.“
- „The best features Nexthink offers include Amplifier, which provides a detailed view in…“
„The best features Nexthink offers include Amplifier, which provides a detailed view in the form of a report.“
- „Nexthink really reduces a huge amount of work through automation skills and automation…“
„Nexthink really reduces a huge amount of work through automation skills and automation steps, which saves considerable time.“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2024-12 | 4.50 | 2 |
| 2026-02 | 4.25 | 4 |
| 2026-03 | 4.33 | 6 |
| 2026-04 | 3.67 | 6 |
| 2026-05 | 4.00 | 3 |
| 2026-06 | 5.00 | 1 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2024-12 | 50% | 0% | 50% | 2 |
| 2026-02 | 75% | 0% | 25% | 4 |
| 2026-03 | 100% | 0% | 0% | 6 |
| 2026-04 | 50% | 33% | 17% | 6 |
| 2026-05 | 100% | 0% | 0% | 3 |
| 2026-06 | 100% | 0% | 0% | 1 |
Customer voices
Short excerpts - full reviews are available at the original source.
„The customer support is very easy to contact, and they respond instantly whenever we have issues with remote actions or workflows.“
„Nexthink is stable in my experience, and in sizing, whenever we need extra sizing, the support has helped us.“
„Nexthink has positively impacted my organization by reducing handle times, reducing ticket volumes, improving employee experience“
„support team members are slow to respond, and they take a lot of time to get back to us, even if it is an urgent case“
„I find myself using Remote Actions the most or relying on it most heavily“
„The customer support is very good.“
„The product's support is not responsive and flexible“
„Nexthink's customer support is excellent, on point, and very proactive.“
Cite this page
Citatio (2026). Nexthink Customer service: customer reviews September 2026. Retrieved 23 September 2026 from https://citatio.ai/nexthink-reviews/customer-service/
Data verifiable via our public audit log: Methodology · Transparency