Nexthink Reviews & Ratings September 2026
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
This page reviews 47 publicly available Nexthink reviews from 1 platform, providing a complete, evidence-based view of Nexthink's reputation. The overall rating is based on these reviews. Key themes from customers are identified. Sentiment trends over time are analyzed. A SWOT summary is included, all drawn directly from the reviews and linked to their sources.
Key findings
- Nexthink has a 4.2-star rating from 47 reviews on one portal.
- Customers rate Quality most positively (25 of 25 mentions positive).
- Customer service received the most criticism, with 3 out of 22 negative mentions.
About Nexthink
Nexthink is a SaaS platform that delivers real-time visibility into the digital employee experience across devices, applications, and IT systems. It enables IT teams to detect issues early, automate responses, and improve productivity. The platform supports global enterprises in complex, distributed environments undergoing digital transformation.
Nexthink ratings on other platforms
These are the platforms’ own published figures. They are shown for context and are NOT included in our rating, sentiment or theme analysis — those platforms do not make the individual reviews publicly readable, so we cannot verify or quote them.
- Gartner Peer Insights 4.6 out of 5
from 520 reviews · as of September 23, 2026
View on Gartner Peer Insights →
SWOT summary
Strengths
- Quality: 100% positive across 25 mentions
- Durability: 100% positive across 7 mentions
- Customer service: 80% positive across 22 mentions
Weaknesses
- No pronounced weaknesses
Opportunities
- Highlight positive themes in marketing
Threats
- Competitive pressure on price and service
Reviews by portal
The overall 4.2 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| PeerSpot | 4.1 / 5 | 47 | 100% | View profile ↗ | |
| Weighted overall | 4.2 / 5 | 47 | 100% | ||
What this analysis covers
- PeerSpot : 47 reviews
Period covered: Mar 2018 – Sept 2026
And what it cannot cover:
- PeerSpot is an enterprise-IT peer review site: its reviewers are named IT practitioners, so volumes are in the dozens, not thousands, and the corpus reflects large-organisation buyers rather than the general public.
Themes in the reviews
Quality25× mentions
25positive0negativeQuality received 25 mentions, all positive, with no negative feedback. Quality is a clear strength.
Customer service22× mentions
17positive3negativeCustomer service has 80% positive feedback and 10% negative feedback across 22 mentions. This makes Customer service a clear strength.
Value for money13× mentions
6positive1negativeValue for money has 48% positive feedback and 2% negative feedback across 13 mentions, making it a mixed area.
Delivery12× mentions
7positive0negativeDelivery has 62% positive feedback across 12 mentions and 0% negative feedback, making Delivery largely positive.
Durability7× mentions
7positive0negativeDurability has a 100% positive rating across 7 mentions, with no negative feedback. Durability is a clear strength.
Ordering & website4× mentions
3positive0negativeOrdering & website received 77% positive feedback across 4 mentions and 0% negative feedback, making it a clear strength.
Fit & sizing2× mentions
1positive0negativeFit & sizing feedback is positive in 53% of 2 mentions and negative in 0%. Fit & sizing is largely positive.
Material1× mentions
0positive0negativeIn 1 instance, Material received no positive feedback and no negative feedback, so its overall sentiment is mixed.
Billing & payment1× mentions
1positive0negativeBilling & payment received 1 positive mention and 0 negative mentions, resulting in a 100% positive rating. This makes Billing & payment a clear strength.
Themes over time
Data as table
| Month | Quality | Customer service | Value for money | Delivery | Durability | Ordering & website |
|---|---|---|---|---|---|---|
| 2024-12 | 4.5 | 4.5 | 4.5 | 4.5 | - | - |
| 2026-02 | 4.2 | 4.3 | 4.0 | 4.0 | 4.0 | - |
| 2026-03 | 4.3 | 4.3 | 4.3 | 4.7 | 4.0 | 4.5 |
| 2026-04 | 3.7 | 3.7 | 3.8 | 4.0 | 3.5 | 3.5 |
| 2026-05 | 4.0 | 4.0 | 4.0 | 4.0 | 4.0 | - |
| 2026-06 | 5.0 | 5.0 | - | 5.0 | 5.0 | - |
| 2026-09 | 5.0 | - | - | - | - | - |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2022-09 | 3.83 | 6 |
| 2022-10 | 5.00 | 1 |
| 2023-09 | 4.00 | 1 |
| 2024-05 | 4.00 | 1 |
| 2024-08 | 5.00 | 1 |
| 2024-12 | 4.50 | 2 |
| 2026-02 | 4.20 | 5 |
| 2026-03 | 4.29 | 7 |
| 2026-04 | 3.71 | 7 |
| 2026-05 | 4.00 | 3 |
| 2026-06 | 5.00 | 1 |
| 2026-09 | 5.00 | 1 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2024-12 | 100% | 0% | 0% | 2 |
| 2026-02 | 100% | 0% | 0% | 5 |
| 2026-03 | 100% | 0% | 0% | 7 |
| 2026-04 | 86% | 14% | 0% | 7 |
| 2026-05 | 100% | 0% | 0% | 3 |
| 2026-06 | 100% | 0% | 0% | 1 |
| 2026-09 | 100% | 0% | 0% | 1 |
Customer voices
Short excerpts - full reviews are available at the original source.
„We tried using a device analytics feature in InTune, but we found Nexthink to be more powerful, so we chose Nexthink.“
„The best feature is that it helps us improve DEX scores, which is our major focus, along with vulnerability remediation.“
„The tool is very fast, providing live updates to the Nexthink portal within seconds, which helps our company significantly.“
„Nexthink completely scans devices and their performance, providing reports in the Nexthink portal that allow us to identify issues before customers report them.“
„We saved a lot of disk space, clearing up more than 90 terabytes of free disk space“
„Proactive analytics have improved device performance and optimized disk space“
„Integrating Nexthink with other security monitoring tools such as SOC tools, QRadar, Google SecOps, Splunk, and LogRhythm would be beneficial.“
„Nexthink is about 10% more expensive than SysTrack, however, it is effective, justifying the additional cost.“
Frequently asked questions
How do customers rate Nexthink overall?
Nexthink has a 4.2 out of 5 star rating from 47 reviews on 1 portal.
From Nexthink's newsroom
- Nexthink In The News | Nexthink - nexthink.com
Newsroom items are published by Nexthink itself.
Cite this page
Citatio (2026). Nexthink Reviews September 2026 – 4.2/5 from 47 reviews. Retrieved 23 September 2026 from https://citatio.ai/nexthink-reviews/
Data verifiable via our public audit log: Methodology · Transparency