Nexthink Reviews & Ratings October 2026
Nexthink reviews: the verdict
Reviewers report Nexthink maintains a 4.2 out of 5 overall rating across 47 reviews, with a slight dip to 4.1 over the last 12 months based on 24 reviews. Customers describe the platform’s quality as consistently strong, with 25 mentions all rated positive, highlighting real-time endpoint visibility, reliable issue detection, and effective remote actions. Customer service receives mixed feedback: 17 of 22 mentions are positive, citing responsive support during urgent issues, but some users report delays, including one waiting over two months for resolution. The main criticism centers on inconsistent response times for non-urgent tickets.
Key findings
- Across 47 reviews on 1 portal, the recency-weighted average is 4.2 out of 5.
- The last 12 months average 4.1 out of 5 from 24 reviews (-0.1).
- Quality is the most positively rated theme: 100% of 25 mentions are positive.
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
47 reviews · 1 portals · 2018-03 – 2026-09 · Methodology ↗ · Verify a quote ↗
What changed in September 2026
In September 2026, 1 new reviews were analyzed; the average rating held at 5.0 stars.
- New reviews
- 1
- Average rating
- 5.0/5
- Positive share
- 100%
Most-discussed themes
- Quality — +1 vs prior month
Nexthink rating trend and sentiment
Months with fewer than 5 rated reviews are left out.
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2022-09 | 3.83 | 6 |
| 2022-10 | 5.00 | 1 |
| 2023-09 | 4.00 | 1 |
| 2024-05 | 4.00 | 1 |
| 2024-08 | 5.00 | 1 |
| 2024-12 | 4.50 | 2 |
| 2026-02 | 4.20 | 5 |
| 2026-03 | 4.29 | 7 |
| 2026-04 | 3.71 | 7 |
| 2026-05 | 4.00 | 3 |
| 2026-06 | 5.00 | 1 |
| 2026-09 | 5.00 | 1 |
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2024-12 | 100% | 0% | 0% | 2 |
| 2026-02 | 100% | 0% | 0% | 5 |
| 2026-03 | 100% | 0% | 0% | 7 |
| 2026-04 | 86% | 14% | 0% | 7 |
| 2026-05 | 100% | 0% | 0% | 3 |
| 2026-06 | 100% | 0% | 0% | 1 |
| 2026-09 | 100% | 0% | 0% | 1 |
Themes over time
Data as table
| Month | Quality | Customer service | Value for money | Delivery | Durability | Ordering & website |
|---|---|---|---|---|---|---|
| 2024-12 | 4.5 | 4.5 | 4.5 | 4.5 | - | - |
| 2026-02 | 4.2 | 4.3 | 4.0 | 4.0 | 4.0 | - |
| 2026-03 | 4.3 | 4.3 | 4.3 | 4.7 | 4.0 | 4.5 |
| 2026-04 | 3.7 | 3.7 | 3.8 | 4.0 | 3.5 | 3.5 |
| 2026-05 | 4.0 | 4.0 | 4.0 | 4.0 | 4.0 | - |
| 2026-06 | 5.0 | 5.0 | - | 5.0 | 5.0 | - |
| 2026-09 | 5.0 | - | - | - | - | - |
Latest Nexthink customer voices
The most recent review passages across all portals. Each quote links to its source.
Short excerpts - full reviews are available at the original source.
„We tried using a device analytics feature in InTune, but we found Nexthink to be more powerful, so we chose Nexthink.“
„The best feature is that it helps us improve DEX scores, which is our major focus, along with vulnerability remediation.“
„The tool is very fast, providing live updates to the Nexthink portal within seconds, which helps our company significantly.“
„Nexthink completely scans devices and their performance, providing reports in the Nexthink portal that allow us to identify issues before customers report them.“
„We saved a lot of disk space, clearing up more than 90 terabytes of free disk space“
„Proactive analytics have improved device performance and optimized disk space“
Nexthink review themes at a glance
Every theme is backed by classified review text. Open a theme to read its analysis. ·
Quality25× mentions
25positive0negativeCustomer service22× mentions
17positive3negativeValue for money13× mentions
6positive1negativeDelivery12× mentions
7positive0negativeDurability7× mentions
7positive0negativeOrdering & website4× mentions
3positive0negativeFit & sizing2× mentions
1positive0negativeMaterial1× mentions
0positive0negativeBilling & payment1× mentions
1positive0negative
Reviews about Nexthink quality
25 mentions · 100% positive · 0% negative
Nexthink received 25 positive reviews with no negative feedback. Customers report reliable real-time visibility into endpoint performance, proactive issue detection, and effective remote actions that simplify troubleshooting. Sentiment remains strongly favorable across device monitoring, application health tracking, and IT operations support. Ratings dropped slightly to 3.71 stars in April 2026 but recovered with strong 5-star reviews in June and September 2026, indicating resolved concerns. Ongoing positive feedback shows consistent high performance in large-scale deployments.
What customers said:
- „I check the performance of the machines using Nexthink, which helps me clear the cache…“
„I check the performance of the machines using Nexthink, which helps me clear the cache and cookies, as well as remove the temp and prefetch files.“
- „We received an alert from Nexthink about this issue.“
Reviews about Nexthink customer service
22 mentions · 77% positive · 14% negative
Nexthink's customer service receives generally positive reviews, with 17 of 22 mentions indicating favorable experiences. Users frequently praise responsive and proactive support, especially during remote actions or urgent issues. Some reviews mention delays in response times for non-urgent or ongoing tickets, including one case where a user waited over two months for a resolution. Satisfaction dipped slightly in April 2026 to 3.67 stars, likely due to slower follow-ups, but ratings recovered in May and June. Most feedback highlights strong support quality, particularly in technical troubleshooting and implementation assistance.
What customers said:
- „Nexthink's customer support is excellent, on point, and very proactive.“
- „I had an open ticket with Nexthink regarding a glitch for OU investigation, and though…“
„I had an open ticket with Nexthink regarding a glitch for OU investigation, and though they mentioned a solution is forthcoming, I am still waiting for a response after two months“
Nexthink review sources, coverage and method
The overall 4.2 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| PeerSpot | 4.1 / 5 | 47 | 100% | View profile ↗ | |
| Weighted overall | 4.2 / 5 | 47 | 100% | ||
Period covered: 2018-03 – 2026-09. Reviews older than 24 months stay in the trend charts but no longer feed the headline figures.
What this analysis cannot cover
- Only publicly visible reviews are included; nothing behind a login, and no reviews submitted to us directly.
- Sentiment is classified from the review text, never from the star rating. Unclassified reviews count toward totals but not toward sentiment shares.
What this analysis covers
- PeerSpot : 47 reviews
Period covered: Mar 2018 – Sept 2026
And what it cannot cover:
- PeerSpot is an enterprise-IT peer review site: its reviewers are named IT practitioners, so volumes are in the dozens, not thousands, and the corpus reflects large-organisation buyers rather than the general public.
How the numbers are made
Every review is read once by a language model that labels its themes and sentiment and picks short verbatim passages. Recent reviews weigh more than old ones (each month of age discounts the weight by 10%). Quotes are shown exactly as written, linked to the original review, and cryptographically signed so you can check they have not been altered.Full methodology ↗ · Transparency report ↗
About Nexthink
Nexthink is a SaaS platform that delivers real-time visibility into the digital employee experience across devices, applications, and IT systems. It enables IT teams to detect issues early, automate responses, and improve productivity. The platform supports global enterprises in complex, distributed environments undergoing digital transformation.
Nexthink ratings on other platforms
These are the platforms’ own published figures. They are shown for context and are NOT included in our rating, sentiment or theme analysis — those platforms do not make the individual reviews publicly readable, so we cannot verify or quote them.
- Gartner Peer Insights 4.6 out of 5
from 521 reviews · as of October 7, 2026
View on Gartner Peer Insights →
From Nexthink's newsroom
- Nexthink In The News | Nexthink - nexthink.com
Newsroom items are published by Nexthink itself.
Cite this page
Citatio (2026). Nexthink Reviews October 2026 – 4.2/5 from 47 reviews. Retrieved 7 October 2026 from https://citatio.ai/nexthink-reviews/
Data verifiable via our public audit log: Methodology · Transparency