neon Reviews & Ratings 2026

Last updated 508 reviews

This update: Quality sentiment up 38 pts

3.3 / 5 Last 12 months (175 reviews) Plain average of all reviews from the last 12 months. All-time rating (recency-weighted, 0.9^months): 3.3 / 5. All-time: 3.3 / 5 · 508 reviews
5★ 220
4★ 52
3★ 42
2★ 48
1★ 146
508 Reviews
2 Sources
48% Positive
What reviewers praise most
  • Quality(102)
What reviewers criticize most
  • Customer service(119)
  • Value for money(54)
  • Ordering & website(46)
  • Billing & payment(39)
  • Communication(27)

Derived from the analyzed reviews; each chip links to the page with the cited evidence.

This page is an audit of every publicly available review for neon: 508 reviews across 2 platforms, giving you a complete, evidence-based view of neon's reputation. Below you'll find the overall rating, the themes customers raise, how sentiment has trended over time, and a SWOT summary, all grounded in the reviews and linked to their sources.

Key findings

  • Across 508 reviews on 2 portals, neon averages 3.3 out of 5 stars.
  • Customers rate Quality most positively (102 of 164 mentions positive).
  • Billing & payment draws the most criticism (39 of 51 mentions negative).

SWOT summary

Strengths

  • Quality: 63% positive across 164 mentions

Weaknesses

  • Billing & payment: 78% negative across 51 mentions
  • Communication: 75% negative across 36 mentions
  • Fit & sizing: 73% negative across 8 mentions

Opportunities

  • Address billing & payment to lift overall sentiment
  • Lean on strength in quality in marketing

Threats

  • Ongoing criticism of billing & payment could deter new customers

Reviews by portal

The overall 3.3 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.

neon: reviews per portal
Portal Avg. rating Count Weight Latest Source
Apple App Store 3.3 / 5 457 90% View profile ↗
Trustpilot 3.0 / 5 51 10% View profile ↗
Weighted overall 3.3 / 5 508 100%
What this analysis covers

Period covered: Aug 2021 – Aug 2026

And what it cannot cover:

  • The App Store feed caps at about 500 reviews per country storefront.
  • Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.

Read the full methodology

Themes in the reviews

  • Customer service234× mentions

    109positive119negative

    Across 234 mentions, 48% of Customer service feedback is positive and 50% negative. That makes Customer service a common pain point.

  • Quality164× mentions

    102positive51negative

    Across 164 mentions, 63% of Quality feedback is positive and 29% negative. That makes Quality largely positive.

  • Value for money105× mentions

    44positive54negative

    Across 105 mentions, 45% of Value for money feedback is positive and 46% negative. That makes Value for money a mixed area.

  • Ordering & website104× mentions

    47positive46negative

    Across 104 mentions, 42% of Ordering & website feedback is positive and 42% negative. That makes Ordering & website a mixed area.

  • Billing & payment51× mentions

    9positive39negative

    Across 51 mentions, 13% of Billing & payment feedback is positive and 78% negative. That makes Billing & payment a common pain point.

  • Delivery41× mentions

    10positive26negative

    Across 41 mentions, 20% of Delivery feedback is positive and 68% negative. That makes Delivery a common pain point.

  • Communication36× mentions

    4positive27negative

    Across 36 mentions, 10% of Communication feedback is positive and 75% negative. That makes Communication a common pain point.

  • Fit & sizing8× mentions

    1positive5negative

    Across 8 mentions, 4% of Fit & sizing feedback is positive and 73% negative. That makes Fit & sizing a common pain point.

  • Returns & refunds6× mentions

    1positive2negative

    Across 6 mentions, 33% of Returns & refunds feedback is positive and 13% negative. That makes Returns & refunds a mixed area.

  • Durability5× mentions

    2positive3negative

    Across 5 mentions, 43% of Durability feedback is positive and 57% negative. That makes Durability a common pain point.

  • Packaging1× mentions

    0positive0negative

    Across 1 mentions, 0% of Packaging feedback is positive and 0% negative. That makes Packaging a mixed area.

Average rating per theme across 12 months.1.01.52.02.53.03.54.02025-092026-022026-08
Average rating per theme across 12 months.
Data as table
Monthly average rating per theme
MonthCustomer serviceQualityValue for moneyOrdering & websiteBilling & paymentDelivery
2025-092.72.01.62.82.01.0
2025-102.02.42.02.51.32.8
2025-111.62.02.11.61.32.0
2025-121.71.91.81.91.11.7
2026-012.11.91.91.91.23.3
2026-021.42.11.61.51.42.0
2026-032.12.52.52.81.81.0
2026-042.32.42.92.31.51.3
2026-052.52.63.12.61.13.7
2026-061.93.04.03.11.61.3
2026-072.32.93.72.32.03.3
2026-082.33.33.61.91.93.0

Rating trend

Rating trend: 2.3 in 2025-09 to 3.1 in 2026-08.1.52.02.53.03.52025-092026-022026-08
Rating trend: 2.3 in 2025-09 to 3.1 in 2026-08.
Data as table
Monthly average rating
MonthAvg. ratingCount
2025-092.3465
2025-102.30186
2025-111.99490
2025-121.96285
2026-012.32202
2026-022.53302
2026-032.82159
2026-042.50123
2026-052.68101
2026-062.9493
2026-073.35343
2026-083.07135

Sentiment over time

Sentiment over time: positive share from 18% (2025-09) to 33% (2026-08).0%25%50%75%100%2025-092026-022026-08
Sentiment over time: positive share from 18% (2025-09) to 33% (2026-08).
Data as table
Monthly sentiment (shares)
MonthPositiveNeutralNegativeCount
2025-0918%11%71%65
2025-1017%10%74%186
2025-1114%6%80%490
2025-1213%7%81%285
2026-0121%10%69%202
2026-0232%5%63%302
2026-0330%14%57%159
2026-0424%11%65%123
2026-0532%9%59%101
2026-0639%6%55%93
2026-0749%9%42%343
2026-0833%12%55%135

Customer voices

Short excerpts - full reviews are available at the original source.

„Carla was especially helpful in following up with the partner bank and keeping me updated until the issue was resolved.“

„The team was professional, responsive, and very helpful throughout the process.“

„onboarding quite easy and self explanatory.“

„Been using it for a couple of years now.“

„Solid offering for a Swiss bank!“

„the “international payments” option, which uses Wise, has about 3 times more fees“

„the so-called “free” plan is actually freemium, with hidden fees that weren’t even mentioned in the terms and conditions.“

„Terrible experience, easily the worst banking app I’ve used.“

What Reddit users say about neon

Additional source: 5 Reddit discussions about neon reviewed.

Below are extracts from Reddit discussions - each linked to the original thread.

„Radicant is the winner (for me)“

„I've had an account with Neon since 2021“

„neon streams idk what’s intriguing.“

„Does anyone feel uneasy keeping a larger balance on ...“

„The opinions online seem very mixed when it comes to Neon, Yuh and Zak“

Frequently asked questions

How do customers rate neon overall?

neon averages 3.3 out of 5 stars across 508 analyzed reviews on 2 portals.

Cite this page

Citatio (2026). neon Reviews 2026 – 3.3/5 from 508 reviews. Retrieved 20 August 2026 from https://citatio.ai/neon-reviews/

Data verifiable via our public audit log: Methodology · Transparency