neon Reviews & Ratings October 2026
neon reviews: the verdict
Reviewers report mixed experiences with neon, citing inconsistent customer service and billing issues as persistent concerns. Customers describe the product quality as generally positive, with 62% of mentions rating it favorably, though value for money receives criticism, with 54% of comments negative. The ordering process and website functionality are seen as functional but not smooth, with roughly half of users expressing satisfaction. Billing and payment problems stand out as the most troubling theme, with 76% of related comments negative. Overall, the brand maintains a moderate rating, but recurring issues with payments and service undermine trust.
Key findings
- Across 545 reviews on 2 portals, the recency-weighted average is 3.4 out of 5.
- The last 12 months average 3.3 out of 5 from 196 reviews (-0.1).
- Quality is the most positively rated theme: 62% of 162 mentions are positive.
- Billing & payment draws the most criticism: 76% of 54 mentions are negative.
- 88% of the reviews come from Apple App Store.
- Quality(100)
- Customer service(118)
- Value for money(56)
- Ordering & website(44)
- Billing & payment(41)
- Communication(26)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
545 reviews · 2 portals · 2021-08 – 2026-09 · Methodology ↗ · Verify a quote ↗
What changed in September 2026
In September 2026, 22 new reviews were analyzed; the average rating moved from 3.4 to 3.8 stars.
- New reviews
- 22
- Average rating
- 3.8/5 (3.4 ↑)
- Positive share
- 68% (48% ↑)
Most-discussed themes
- Customer service — +7 vs prior month
- Quality — -5 vs prior month
- Ordering & website — +1 vs prior month
- Billing & payment — -1 vs prior month
- Value for money — +1 vs prior month
neon rating trend and sentiment
Months with fewer than 5 rated reviews are left out.
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-10 | 2.81 | 16 |
| 2025-11 | 3.50 | 18 |
| 2025-12 | 3.55 | 11 |
| 2026-01 | 3.17 | 18 |
| 2026-02 | 3.11 | 9 |
| 2026-03 | 3.69 | 13 |
| 2026-04 | 3.35 | 17 |
| 2026-05 | 3.25 | 16 |
| 2026-06 | 3.06 | 17 |
| 2026-07 | 3.38 | 16 |
| 2026-08 | 3.36 | 25 |
| 2026-09 | 3.77 | 22 |
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-10 | 38% | 6% | 56% | 16 |
| 2025-11 | 56% | 11% | 33% | 18 |
| 2025-12 | 55% | 9% | 36% | 11 |
| 2026-01 | 39% | 17% | 44% | 18 |
| 2026-02 | 56% | 0% | 44% | 9 |
| 2026-03 | 62% | 8% | 31% | 13 |
| 2026-04 | 53% | 6% | 41% | 17 |
| 2026-05 | 50% | 13% | 38% | 16 |
| 2026-06 | 47% | 6% | 47% | 17 |
| 2026-07 | 50% | 6% | 44% | 16 |
| 2026-08 | 48% | 16% | 36% | 25 |
| 2026-09 | 68% | 0% | 32% | 22 |
Themes over time
Data as table
| Month | Customer service | Quality | Value for money | Ordering & website | Billing & payment | Communication |
|---|---|---|---|---|---|---|
| 2025-07 | - | - | - | - | 4.5 | 4.0 |
| 2025-08 | - | - | - | - | 3.0 | 1.0 |
| 2025-09 | - | - | - | - | - | 3.5 |
| 2025-10 | 2.0 | 3.5 | 2.5 | 3.3 | 1.3 | - |
| 2025-11 | 2.4 | 4.5 | 4.2 | 4.5 | 1.0 | - |
| 2025-12 | 3.0 | 4.0 | 2.5 | 4.0 | 1.0 | 3.5 |
| 2026-01 | 3.2 | 3.7 | 2.8 | 3.2 | 1.0 | 2.5 |
| 2026-02 | 2.4 | 2.3 | 1.0 | 4.0 | - | 1.0 |
| 2026-03 | 3.3 | 3.2 | 4.7 | 4.0 | 1.0 | 2.0 |
| 2026-04 | 3.4 | 2.9 | 3.5 | 3.3 | 5.0 | 1.0 |
| 2026-05 | 3.5 | 3.6 | 3.3 | 3.2 | 1.0 | 3.0 |
| 2026-06 | 2.6 | 3.9 | 5.0 | 4.3 | - | 2.0 |
| 2026-07 | 3.0 | 4.5 | 4.5 | 3.1 | 2.5 | 3.0 |
| 2026-08 | 2.6 | 3.3 | 3.0 | 2.7 | 2.5 | - |
| 2026-09 | 4.1 | 4.2 | 2.7 | 4.0 | 1.7 | 5.0 |
Latest neon customer voices
The most recent review passages across all portals. Each quote links to its source.
Short excerpts - full reviews are available at the original source.
„but did refund me a little bit but still not good enough“
„Charged me even after I canceled for a long time“
„Love you guys for my daily banking ! 💚“
„Carla was especially helpful in following up with the partner bank and keeping me updated until the issue was resolved.“
„The team was professional, responsive, and very helpful throughout the process.“
„Highly recommend“
What Reddit users say about neon
From 5 Reddit threads that mention neon. Community posts are opinions, not verified purchases.
Below are extracts from Reddit discussions - each linked to the original thread.
„Radicant is the winner (for me)“
„I've had an account with Neon since 2021“
„neon streams idk what’s intriguing.“
„Does anyone feel uneasy keeping a larger balance on ...“
„The opinions online seem very mixed when it comes to Neon, Yuh and Zak“
neon review themes at a glance
Every theme is backed by classified review text. Open a theme to read its analysis.
Customer service237× mentions
112positive118negativeQuality162× mentions
100positive51negativeValue for money104× mentions
42positive56negativeOrdering & website103× mentions
47positive44negativeBilling & payment54× mentions
9positive41negativeCommunication37× mentions
6positive26negativeDelivery35× mentions
9positive22negativeFit & sizing8× mentions
2positive4negativeDurability5× mentions
2positive3negativeReturns & refunds5× mentions
1positive1negativePackaging1× mentions
0positive0negative
neon review sources, coverage and method
The overall 3.4 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Apple App Store | 3.3 / 5 | 481 | 88.3% | View profile ↗ | |
| Trustpilot | 3.4 / 5 | 64 | 11.7% | View profile ↗ | |
| Weighted overall | 3.4 / 5 | 545 | 100% | ||
Period covered: 2021-08 – 2026-09. Reviews older than 24 months stay in the trend charts but no longer feed the headline figures.
What this analysis cannot cover
- Only publicly visible reviews are included; nothing behind a login, and no reviews submitted to us directly.
- Sentiment is classified from the review text, never from the star rating. Unclassified reviews count toward totals but not toward sentiment shares.
What this analysis covers
- Apple App Store : 481 reviews
- Trustpilot : 64 reviews
Period covered: Aug 2021 – Sept 2026
And what it cannot cover:
- The App Store feed caps at about 500 reviews per country storefront.
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
How the numbers are made
Every review is read once by a language model that labels its themes and sentiment and picks short verbatim passages. Recent reviews weigh more than old ones (each month of age discounts the weight by 10%). Quotes are shown exactly as written, linked to the original review, and cryptographically signed so you can check they have not been altered.Full methodology ↗ · Transparency report ↗
What AI assistants say about neon
based on 44 analysed AI answers
Our analysis of AI-assistant output — not the assistants’ raw text.
Cite this page
Citatio (2026). neon Reviews October 2026 – 3.4/5 from 545 reviews. Retrieved 7 October 2026 from https://citatio.ai/neon-reviews/
Data verifiable via our public audit log: Methodology · Transparency