meteoblue: Customer service experiences
Customers have mixed feelings about meteoblue’s customer service, with a clear imbalance toward negative feedback. Of the 156 mentions, 82 are negative and 49 are positive, indicating that dissatisfaction outweighs praise. Reviews highlight recurring frustrations with technical issues, intrusive advertising, and poor responsiveness from support teams. While some users appreciate the app’s detailed weather data and clean design, many report that problems like broken widgets, unresponsive features, and privacy concerns go unresolved. Over time, customer sentiment has fluctuated but generally trended downward, especially in early 2026, when ratings dropped to 2.2★ in April and 2.43★ in May. Despite a brief improvement in August 2026 with a 3.5★ rating, the overall pattern shows persistent issues. Users often express frustration that reported problems are not addressed promptly or effectively, contributing to declining trust in the service.
What customers praise
Several users commend meteoblue for its clear, attractive layout and the depth of weather information it provides. They appreciate the detailed 3-hour forecasts, intuitive maps, and helpful explanations of weather symbols. Some highlight the app’s accuracy in predicting weather changes, particularly in the UK, and note that it has become their default weather source. The visual design and ease of use are frequently mentioned as strengths, with one user calling it 'excellent all round' and another praising its simplicity and completeness.
What customers said:
- „excellent all round weather app“
- „Used it in 3 different location in UK and was accurate to approx 1/2 hour before…“
„Used it in 3 different location in UK and was accurate to approx 1/2 hour before weather change“
- „the maps and satellite pictures are particularly informative“
Common complaints
Many customers report persistent technical issues, including broken widgets, non-updating radar, and blank or white screens in app features. Users also complain about excessive, intrusive ads that cannot be closed without force-quitting the app. Privacy concerns arise when users discover their preferences are not saved and tracking is re-enabled without consent. Some feel the app’s reliability has declined, especially after UI changes, and express frustration that problems remain unresolved despite repeated attempts to fix them.
What customers said:
- „radar does not update“
- „says rain is none“
- „The radar widget displays a blank, grey square.“
How it has changed over time
Customer sentiment toward meteoblue’s service has shown a downward trend since early 2026. Ratings dropped to 2.2★ in April and 2.43★ in May, reflecting growing dissatisfaction. Although there was a brief improvement in August 2026 with a 3.5★ rating, this was not sustained. Issues like server errors, ad overload, and broken features were reported consistently across months, with some users noting that fixes were slow or incomplete. The pattern suggests that while some problems were resolved (like the 500 error mentioned in review), new issues emerged, leading to ongoing frustration.
What customers said:
- „satellite image does not display correct time“
- „To many full page ads I cannot close“
- „I have paid for the yearly subscription.“
Practical takeaways
If you value detailed weather data and clean visuals, meteoblue may still be worth trying, especially if you’re willing to tolerate ads and occasional bugs. However, users should be cautious about privacy settings and expect that technical issues may not be resolved quickly. The app’s reliability has declined in recent months, and some features like widgets and webcams have failed repeatedly. For those sensitive to ads or privacy, the current experience may be too disruptive. Consider testing the free version before committing to a paid subscription.
What customers said:
- „detailed 3 hourly update for saved locations“
- „the weather radar does not go very far past present time“
- „none of the things that made it good do work“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-08 | 2.67 | 6 |
| 2025-09 | 2.60 | 5 |
| 2025-10 | 3.17 | 6 |
| 2025-11 | 2.78 | 9 |
| 2025-12 | 3.40 | 5 |
| 2026-01 | 3.33 | 15 |
| 2026-03 | 3.25 | 4 |
| 2026-04 | 2.20 | 5 |
| 2026-05 | 2.43 | 7 |
| 2026-06 | 2.61 | 28 |
| 2026-07 | 3.08 | 25 |
| 2026-08 | 3.50 | 12 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-08 | 33% | 17% | 50% | 6 |
| 2025-09 | 20% | 20% | 60% | 5 |
| 2025-10 | 33% | 17% | 50% | 6 |
| 2025-11 | 22% | 11% | 67% | 9 |
| 2025-12 | 40% | 20% | 40% | 5 |
| 2026-01 | 7% | 33% | 60% | 15 |
| 2026-03 | 25% | 50% | 25% | 4 |
| 2026-04 | 0% | 0% | 100% | 5 |
| 2026-05 | 29% | 0% | 71% | 7 |
| 2026-06 | 25% | 14% | 61% | 28 |
| 2026-07 | 32% | 12% | 56% | 25 |
| 2026-08 | 42% | 25% | 33% | 12 |
Customer voices
Short excerpts - full reviews are available at the original source.
„I clicked on the privacy button by accident and saw that my saved preferences were not actually saved“
„Sorry, I understand you need ad money but this is a privacy nightmare“
„Now the problem seems to be finally solved by the developers“
„There is no option to set the location permission to "allow all the time"“
„all the info you need“
„What I particularly like is the support to help understand the various symbols used.“
„THANK YOU SO MUCH FOR METEOBLUE!“
Cite this page
Citatio (2026). meteoblue Customer service: customer reviews 2026. Retrieved 17 August 2026 from https://citatio.ai/meteoblue-reviews/customer-service/
Data verifiable via our public audit log: Methodology · Transparency