Keeper Reviews & Ratings September 2026
- Customer service(33)
- Ordering & website(19)
- Billing & payment(19)
- Returns & refunds(7)
- Value for money(5)
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
This page pulls together every public review of Keeper, 104 in total, spread across 1 platform, offering a full, fact-backed picture of how the product is seen. You’ll find the average rating, the key topics users keep bringing up, how opinions have shifted over time, and a concise SWOT analysis, all drawn straight from the reviews and tied to their original sources.
Key findings
- In 104 reviews from a single portal, Keeper holds an average rating of 3.1 stars out of 5.
- Customers rate Quality most positively (32 of 48 mentions positive).
- Billing and payment get the worst feedback, cited negatively in every single one of the 19 mentions.
What changed in August 2026
In August 2026, 3 new reviews were analyzed; the average rating held at 3.0 stars.
- New reviews
- 3
- Average rating
- 3.0/5
- Positive share
- 33% (0% ↑)
Most-discussed themes
- Customer service — +3 vs prior month
- Quality — +1 vs prior month
- Delivery — +1 vs prior month
SWOT summary
Strengths
- Quality: 55% positive across 48 mentions
Weaknesses
- Billing & payment: 100% negative across 19 mentions
- Communication: 91% negative across 7 mentions
- Returns & refunds: 81% negative across 9 mentions
Opportunities
- Address billing & payment to lift overall sentiment
- Lean on strength in quality in marketing
Threats
- Ongoing criticism of billing & payment could deter new customers
Reviews by portal
The overall 3.1 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Trustpilot | 3.4 / 5 | 104 | 100% | View profile ↗ | |
| Weighted overall | 3.1 / 5 | 104 | 100% | ||
What this analysis covers
- Trustpilot : 104 reviews
Period covered: Sept 2024 – Aug 2026
And what it cannot cover:
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
Themes in the reviews
Customer service50× mentions
12positive33negativeOut of 50 mentions, just 19% reflect positive sentiment toward Customer service, while a clear majority, 66%, are negative. It’s a recurring issue that keeps coming up.
Quality48× mentions
32positive12negativeIn 48 instances, 55% of the feedback about Quality comes across as positive, while 33% is negative. Overall, that skews the impression toward the positive side.
Ordering & website24× mentions
5positive19negativeOut of 24 mentions, just 22% of the feedback about Ordering & website is positive, 78% is negative. It’s clearly a recurring issue that frustrates users.
Billing & payment19× mentions
0positive19negativeIn 19 instances, no feedback about Billing & payment came across as positive, every single comment was negative. That’s a clear sign this area consistently frustrates users.
Value for money10× mentions
2positive5negativeOut of ten mentions, just 12% of feedback about Value for money comes across as positive, while nearly half, 44%, is negative. So, overall, opinions on Value for money are split.
Fit & sizing10× mentions
5positive4negativeOut of ten mentions, 47% of feedback about Fit & sizing comes across positively, while 41% is negative. So it’s a mixed bag overall.
Returns & refunds9× mentions
1positive7negativeOut of nine mentions, just 6% of feedback about Returns & refunds comes across positively, while a solid 81% is negative. It’s clear this is a recurring issue that frustrates users.
Communication7× mentions
1positive6negativeIn seven instances, just 9% of the feedback about Communication came across as positive, 91% was negative. That’s a clear sign Communication keeps coming up as a recurring issue.
Delivery5× mentions
0positive3negativeOut of five mentions, none of the feedback about Delivery came across as positive, 0%, while 43% was negative. That puts Delivery in a mixed category.
Durability4× mentions
3positive1negativeIn four separate mentions, 62% of the feedback about Durability comes across as positive, while 38% leans negative. So overall, the sentiment around Durability is clearly favorable.
Themes over time
Data as table
| Month | Customer service | Quality | Ordering & website | Billing & payment | Value for money | Fit & sizing |
|---|---|---|---|---|---|---|
| 2024-10 | - | - | - | - | 1.0 | 1.0 |
| 2025-02 | - | - | - | 1.0 | - | - |
| 2025-05 | - | - | 1.0 | 1.5 | 4.0 | - |
| 2025-06 | - | - | - | - | 5.0 | 5.0 |
| 2025-07 | - | - | 3.0 | 1.0 | - | 5.0 |
| 2025-08 | 3.5 | 4.0 | 1.0 | 1.0 | - | 4.0 |
| 2025-09 | 3.0 | 4.8 | 5.0 | 1.5 | 1.0 | 5.0 |
| 2025-10 | 2.3 | 4.8 | 1.0 | 1.0 | 5.0 | 5.0 |
| 2025-11 | 1.0 | - | - | 1.0 | - | - |
| 2025-12 | 3.0 | 4.0 | - | - | - | 3.0 |
| 2026-01 | 3.5 | 4.0 | 4.0 | - | 1.0 | 1.0 |
| 2026-02 | 1.5 | 3.0 | 2.7 | 1.0 | - | 3.0 |
| 2026-03 | 2.0 | 1.5 | 2.0 | 2.0 | - | - |
| 2026-04 | 1.7 | 3.0 | 3.0 | 3.0 | 1.0 | - |
| 2026-05 | 2.5 | 1.0 | 2.5 | 1.0 | - | - |
| 2026-06 | 2.6 | 4.0 | 2.3 | 1.5 | 3.3 | - |
| 2026-07 | - | 3.0 | 3.0 | - | - | - |
| 2026-08 | 3.0 | 2.0 | - | - | - | - |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 3.67 | 6 |
| 2025-10 | 3.50 | 6 |
| 2025-11 | 1.00 | 1 |
| 2025-12 | 4.00 | 2 |
| 2026-01 | 3.40 | 5 |
| 2026-02 | 2.57 | 7 |
| 2026-03 | 1.67 | 3 |
| 2026-04 | 3.00 | 5 |
| 2026-05 | 2.75 | 4 |
| 2026-06 | 2.89 | 9 |
| 2026-07 | 3.00 | 1 |
| 2026-08 | 3.00 | 3 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 67% | 0% | 33% | 6 |
| 2025-10 | 67% | 0% | 33% | 6 |
| 2025-11 | 0% | 0% | 100% | 1 |
| 2025-12 | 50% | 50% | 0% | 2 |
| 2026-01 | 60% | 20% | 20% | 5 |
| 2026-02 | 29% | 0% | 71% | 7 |
| 2026-03 | 0% | 0% | 100% | 3 |
| 2026-04 | 40% | 0% | 60% | 5 |
| 2026-05 | 25% | 0% | 75% | 4 |
| 2026-06 | 44% | 0% | 56% | 9 |
| 2026-07 | 0% | 100% | 0% | 1 |
| 2026-08 | 33% | 33% | 33% | 3 |
Customer voices
Short excerpts - full reviews are available at the original source.
„all of the useful features are behind individual paywalls“
„you get locked in for a year“
„service is so bad“
„Cannot recommend this“
„Every time I have to use this password manager it is a bad experience.“
„I have used it for close to 3 years and would never consider switching.“
„Be patient and you will be rewarded !“
„Everything is solved and response is 1 to 2 business days.“
What Reddit users say about Keeper
Additional source: 8 Reddit discussions about Keeper reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„I think Keeper has amazing mood and visuals and performances“
„I looks like a lot of the negative reviews are about it being boring“
Frequently asked questions
How do customers rate Keeper overall?
Keeper holds a 3.1-star average from 104 reviews analyzed across 1 review portal.
Cite this page
Citatio (2026). Keeper Reviews September 2026 – 3.1/5 from 104 reviews. Retrieved 10 September 2026 from https://citatio.ai/keeper-reviews/
Data verifiable via our public audit log: Methodology · Transparency