Infomaniak Video Streaming: customer experiences
Infomaniak's video streaming and file transfer capabilities receive mixed reviews, with 31 positive mentions out of 48. Users praise reliability and ease of use for video sharing, especially on stable internet connections. Sixteen negative reviews cite upload failures, app crashes, and inconsistent performance across devices and operating systems. Despite overall satisfaction, ratings declined from strong 5-star feedback in early 2025 to lower scores in mid-2026, with several months below 4 stars. This drop reflects growing frustration with performance and stability during video uploads, though many users still commend the service when it works correctly.
What customers praise
Users frequently praise Infomaniak's video sharing feature for being fast, secure, and easy to use, especially under good internet conditions. The service supports sending large video files, including 4K videos over an hour long, without quality loss. It is also valued for its simplicity in transferring photos and videos across devices. Several reviewers describe it as a reliable and effective file sharing solution.
What customers said:
- „I recommend it 😇“
„I recommend it 😇“
Original„Lo recomiendo 😇“
- „If you have bad Wi-Fi, it’s not a good idea to use this“
- „it is a very good app“
„it is a very good app“
Original„es muy buena app“
Common complaints
The app fails to upload videos on iOS and specific Android devices including Huawei and Samsung S24 Ultra. Users report crashes during upload, videos not appearing after transfer, and files becoming corrupted or reduced to zero bytes. Larger files are especially affected, with one user noting a 230MB video took 45 minutes to upload. File metadata issues include incorrect creation dates when downloading.
What customers said:
- „If I upload via the Chrome app (no e2e), the file creation date doesn't appear.“
„If I upload via the Chrome app (no e2e), the file creation date doesn't appear.“
Original„se carico da app Chrome (no e2e) non esce data creazione file“
- „The selected photos display correctly in the app, but after several minutes, all images…“
„The selected photos display correctly in the app, but after several minutes, all images show 0 bytes“
Original„Les photos sélectionnés tourne bien dans l’application mais après plusieurs minutes toutes les images à 0 octet“
- „Impossible to transfer a 4-second video.“
„Impossible to transfer a 4-second video.“
Original„Impossible de transférer une vidéo de 4 secondes..“
How it has changed over time
The service had strong initial satisfaction in early 2025, with 5-star ratings in July 2025 and January 2026. By April 2026, the average rating dropped to 3.2 and stayed below 4 stars through July 2026. This decline indicates that technical issues, especially with video uploads and app stability, are negatively affecting user experiences despite valued core functionality.
What customers said:
- „When downloading files from a browser on PC, the creation date changes to the Drive…“
„When downloading files from a browser on PC, the creation date changes to the Drive upload date.“
Original„scaricando i file da browser su PC data creazione diventa quella di caricamento drive“
- „The app closes and resets, forcing me to restart the selection.“
„The app closes and resets, forcing me to restart the selection.“
Original„l’application se ferme et retour à la case départ pour recommencer la sélection“
- „I can't transfer an 8-minute video!“
„I can't transfer an 8-minute video!“
Original„Je n'arrive pas à transférer une vidéo de 8 mn !“
Practical takeaways
Infomaniak’s video sharing works well for users with stable, high-speed internet and supports large file transfers without quality loss. Upload failures and app crashes are common on mobile devices, especially iOS and certain Android models. Avoid using the service during poor network conditions. Test the app with smaller files before sending large ones. When it functions properly, Infomaniak is a strong choice for secure, privacy-focused file sharing.
What customers said:
- „I am very happy“
„I am very happy“
Original„je suis très contente“
- „if you have good Wifi, you should use this often.“
- „It went by quickly and didn't lose quality.“
„It went by quickly and didn't lose quality.“
Original„se paso rápido y no perdió calidad“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-07 | 5.00 | 1 |
| 2025-08 | 1.00 | 1 |
| 2025-10 | 3.00 | 2 |
| 2025-12 | 5.00 | 1 |
| 2026-01 | 4.50 | 2 |
| 2026-02 | 5.00 | 1 |
| 2026-03 | 3.67 | 3 |
| 2026-04 | 3.20 | 5 |
| 2026-05 | 3.00 | 2 |
| 2026-06 | 4.33 | 3 |
| 2026-07 | 3.83 | 6 |
| 2026-08 | 3.00 | 2 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-07 | 100% | 0% | 0% | 1 |
| 2025-08 | 0% | 0% | 100% | 1 |
| 2025-10 | 50% | 0% | 50% | 2 |
| 2025-12 | 100% | 0% | 0% | 1 |
| 2026-01 | 100% | 0% | 0% | 2 |
| 2026-02 | 100% | 0% | 0% | 1 |
| 2026-03 | 67% | 0% | 33% | 3 |
| 2026-04 | 40% | 20% | 40% | 5 |
| 2026-05 | 50% | 0% | 50% | 2 |
| 2026-06 | 67% | 0% | 33% | 3 |
| 2026-07 | 67% | 0% | 33% | 6 |
| 2026-08 | 50% | 0% | 50% | 2 |
Customer voices
Short excerpts - full reviews are available at the original source.
„I can send photos and videos via the app“
„Photos and short videos work, the rest crashes without warning“
„Super app for sending video files“
„Easy to use for sharing photo and video files.“
„Too slow when loading videos“
„it helped me a lot to share a 4k video longer than 1 hour“
„Always crashes when uploading videos on iOS.“
„I am very happy because I was able to transfer many photos and videos in record time“
What Reddit users discuss
Below are extracts from Reddit which discuss Video Streaming in more detail - each linked to the original thread.
„Has anyone tried to use it professionally?“
„It is packed with features (including video chat service, drive storage, etc..)“
Cite this page
Citatio (2026). Infomaniak Video Streaming: customer reviews 2026. Retrieved 18 August 2026 from https://citatio.ai/infomaniak-reviews/products/video-streaming/
Data verifiable via our public audit log: Methodology · Transparency