Infomaniak SwissTransfer: customer experiences
SwissTransfer, Infomaniak’s file-sharing service, is praised for being free, fast, and privacy-focused, with data stored in Switzerland. It requires no registration and delivers strong performance. Twenty-nine out of 36 reviews are positive, and the average rating has reached 5 stars in multiple recent months. Users highlight speed, ease of use, and privacy. Some negative feedback mentions a low monthly transfer limit, technical access issues in certain regions, and difficulties with account access or support. Despite these issues, satisfaction is growing, especially among users who switched from WeTransfer.
What customers praise
SwissTransfer is free and requires no account, making it easy to use for quick file sharing. It offers fast upload and download speeds and performs smoothly. Files are not duplicated in the device’s gallery. Data is stored in Switzerland, and the service has no ads or tracking. Many users switched from WeTransfer to SwissTransfer and now use it exclusively.
What customers said:
- „Highly recommended for anyone that values the transfer of high quality videos!“
- „Excellent service!!“
- „Downloading is smooth.“
„Downloading is smooth.“
Original„le téléchargement est fluide“
Common complaints
Some users report technical issues, including error messages stating the service is unavailable in their location and problems sending files to certain email addresses like mail.com. The free plan allows only 250 transfers per month, which is insufficient for regular use. A few users say the onboarding process could be improved, with a welcome email in French despite no indication of language preference and no translation option available. One user reported their email was blocked without explanation and that support tickets were ignored.
What customers said:
- „why doesn’t it work with my main mail.com email address?“
- „250 transfers is simply not enough in this case.“
„250 transfers is simply not enough in this case.“
Original„250 Übertragungen sind in dem fall einfach zu wenig“
- „My email sending was blocked for a dubious reason.“
„My email sending was blocked for a dubious reason.“
Original„Mein E-Mail Versand wurde mit einer dubioser Begründung gesperrt.“
How it has changed over time
SwissTransfer's rating rose from 4 stars in July 2025 to 5 stars in August and September 2025. It dropped to 1 star in October 2025, likely due to a single negative review. The rating recovered to 5 stars in December 2025 and remained at 5 stars through July 2026. The highest positive feedback occurred in July 2026, with five 5-star reviews, showing increasing user satisfaction.
What customers said:
- „but that no free email addresses are actually available, only paid custom domains“
„but that no free email addresses are actually available, only paid custom domains“
Original„dass doch keine kostenlosen Email Adressen verfügbar sind sondern nur kostenpflichtige eigene Domain“
- „I'll just use USB sticks from now on.“
„I'll just use USB sticks from now on.“
Original„Ich holl mir in Zukunft jetzt USB Sticks und mache es nur noch so“
- „No translation is offered, neither in the email nor as an option.“
„No translation is offered, neither in the email nor as an option.“
Original„Eine Übersetzung wird nicht angeboten, weder in der Mail noch als Aktion.“
Practical takeaways
SwissTransfer lets users share large files quickly, for free, and without signing up. It is best for occasional transfers of videos, photos, and documents to friends or clients. The free plan allows up to 250 transfers. Users in regions with restricted access should avoid the service. Those needing more transfers or better support should upgrade to a paid Infomaniak plan.
What customers said:
- „Tickets are not being processed, even though they promise a 24-hour turnaround on…“
„Tickets are not being processed, even though they promise a 24-hour turnaround on business days.“
Original„Tickets werden nicht bearbeitet, obwohl man eine Verarbeitung innerhalb von 24 Stunden an Werktagen verspricht.“
- „it’s so much better and I’m amazed that it’s free!“
- „Files don't end up duplicated in my gallery.“
„Files don't end up duplicated in my gallery.“
Original„les fichiers ne se retrouvent pas en double dans ma galerie“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-07 | 4.00 | 1 |
| 2025-08 | 5.00 | 2 |
| 2025-09 | 5.00 | 2 |
| 2025-10 | 1.00 | 1 |
| 2025-12 | 5.00 | 1 |
| 2026-01 | 5.00 | 2 |
| 2026-02 | 5.00 | 3 |
| 2026-03 | 3.67 | 3 |
| 2026-05 | 5.00 | 1 |
| 2026-06 | 5.00 | 3 |
| 2026-07 | 5.00 | 5 |
| 2026-08 | 4.00 | 2 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-07 | 0% | 100% | 0% | 1 |
| 2025-08 | 100% | 0% | 0% | 2 |
| 2025-09 | 100% | 0% | 0% | 2 |
| 2025-10 | 0% | 0% | 100% | 1 |
| 2025-12 | 100% | 0% | 0% | 1 |
| 2026-01 | 100% | 0% | 0% | 2 |
| 2026-02 | 100% | 0% | 0% | 3 |
| 2026-03 | 33% | 0% | 67% | 3 |
| 2026-05 | 100% | 0% | 0% | 1 |
| 2026-06 | 100% | 0% | 0% | 3 |
| 2026-07 | 100% | 0% | 0% | 5 |
| 2026-08 | 50% | 50% | 0% | 2 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Registration needs improvement.“
„I have completely replaced my reliance on WeTransfer with SwissTransfer“
„OSOM. Best WeTransfer alternative.“
„Forget about WeTransfer when you have SwissTransfer!“
„Transfers are faster.“
„SwissTransfer is a simple and effective tool“
„I get an error message when using the app saying SwissTransfer isn’t available in my location.“
„Transfers happen at an unprecedented speed, which is great“
What Reddit users discuss
Below are extracts from Reddit which discuss SwissTransfer in more detail - each linked to the original thread.
„I contacted Infomaniak (the company that runs Swisstransfer ) on "X" and sadly, this is what they answered me:“
„Swisstransfer is free because is made by Infomaniak an hosting provider.“
Cite this page
Citatio (2026). Infomaniak SwissTransfer: customer reviews 2026. Retrieved 18 August 2026 from https://citatio.ai/infomaniak-reviews/products/swisstransfer/
Data verifiable via our public audit log: Methodology · Transparency