Infomaniak: Ordering & website experiences
Customers have mixed feelings about Infomaniak’s ordering and website experience, with a clear majority expressing dissatisfaction. Reviewers report frequent issues with the sign-up and payment process, including registration failures, login problems, and payment errors despite valid credentials. Many describe the interface as unintuitive or poorly optimized for common workflows, with specific complaints about broken download buttons, non-functional text input in emails, and error pages during checkout. However, there are consistent positive remarks about the platform’s privacy focus, value for money, and ease of setup once users get past initial hurdles. Over time, the overall rating has fluctuated, with a notable dip in late 2026, particularly in July 2026 when the score dropped to 3.35★. Despite this, the trend shows improvement from early 2025 through mid-2026, peaking at 3.98★ in February 2026, suggesting some progress in resolving core usability issues. Still, the negative sentiment remains strong, especially around account creation and technical reliability.
What customers praise
Customers praise the website for being straightforward to use once they’ve successfully created an account. Many highlight the ease of setting up a mailbox and navigating the platform, especially for users familiar with email and cloud services. The interface of the Euria app and kChat is described as well-designed and intuitive, with good use of screen space. Some users appreciate the generous free storage and the fact that services are based in Europe, which aligns with their privacy values. The ability to integrate with tools like Mozilla Thunderbird is also seen as a strong point.
What customers said:
- „Removing one star because I don't need the Euria stuff and wish I could simply remove it.“
- „Extremely easy to set up an account and navigate.“
- „EZ to download & configure“
Common complaints
Common complaints center on the registration and payment process, with multiple users reporting that the system fails to accept valid passwords or phone numbers. Some say the sign-up process is broken, with error messages that contradict actual user actions. Payment issues are frequent, including failed transactions across different credit cards. Users also report technical failures such as non-functional download buttons, inability to send large files, and problems with text input in emails. These issues often prevent users from completing basic tasks, leading to frustration and negative reviews.
What customers said:
- „I can't login it keeps saying wrong password“
- „u cant exlude default signature "sent with infomaniac mail" in free plan“
- „I entered my (Infomaniak) email address and twice their system refused my valid password“
How it has changed over time
The website and ordering experience has shown mixed trends over time. Ratings were relatively low in early 2025, around 3.5★, but improved significantly by February 2026, reaching 3.98★. This improvement may reflect fixes to registration or payment flows. However, the score dropped again in July 2026 to 3.35★, indicating a regression in user experience. The fluctuation suggests that while some issues have been addressed, new or recurring problems continue to affect users, particularly around account creation and system reliability.
What customers said:
- „Still not totally user friendly“
- „It has intuitive GUI“
- „I would suggest allowing payments from other currencies in regards to the premium upgrade“
Practical takeaways
For users considering Infomaniak, it’s important to be prepared for potential hurdles during sign-up and payment. If you’re in a non-OECD country, you may be blocked from creating an account despite the app being available on global app stores. Users should test the service with a small purchase first, and consider using a European payment method if possible. While the platform offers strong privacy and value, the technical issues reported suggest that the ordering process may not be reliable for all users. It’s best suited for those who can tolerate some friction in exchange for ethical and secure cloud services.
What customers said:
- „buy from europe“
- „I only wish the alias creation would be smoother as its 2-steps now with signature and…“
„I only wish the alias creation would be smoother as its 2-steps now with signature and alias creation“
- „Why sign up required?“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-08 | 3.71 | 17 |
| 2025-09 | 3.52 | 21 |
| 2025-10 | 3.64 | 14 |
| 2025-11 | 3.50 | 16 |
| 2025-12 | 3.45 | 22 |
| 2026-01 | 3.81 | 32 |
| 2026-02 | 3.98 | 42 |
| 2026-03 | 3.48 | 33 |
| 2026-04 | 3.53 | 15 |
| 2026-05 | 3.94 | 34 |
| 2026-06 | 3.79 | 19 |
| 2026-07 | 3.35 | 31 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-08 | 29% | 18% | 53% | 17 |
| 2025-09 | 38% | 0% | 62% | 21 |
| 2025-10 | 21% | 43% | 36% | 14 |
| 2025-11 | 31% | 19% | 50% | 16 |
| 2025-12 | 41% | 18% | 41% | 22 |
| 2026-01 | 44% | 22% | 34% | 32 |
| 2026-02 | 40% | 26% | 33% | 42 |
| 2026-03 | 39% | 18% | 42% | 33 |
| 2026-04 | 27% | 33% | 40% | 15 |
| 2026-05 | 44% | 21% | 35% | 34 |
| 2026-06 | 53% | 21% | 26% | 19 |
| 2026-07 | 35% | 13% | 52% | 31 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Download button on files or folders doesn't work“
„i can't sync folders“
„it annoys me to discover my huge file can't be sent because of "network"“
„even after waiting till 99 percent while data has already been consumed“
„the process ends in error pages“
„the registration process is completely broken.“
„it claimed my phone number was already in use—even though the first attempt didn't even complete!“
„Sending transfers from my Iphone is easy using this app.“