Question 1

Is the mobile or tablet app easy to use for editing documents or tables?

Accepted Answer

Some reviewers praise the Infomaniak mobile and tablet app for its simplicity and performance in editing documents and tables. Others report significant usability issues with the same app.

Positive experiences: Some users find the app easy to use and enjoyable. The app is described as simple, fast, and visually appealing. One reviewer praised the mail app as intuitive and functional. Another called the overall app experience 'incredible' and 'just perfect'.

Common complaints: Many reviewers report serious usability problems on mobile and tablet devices. Poor ergonomics make the interface hard to use. Editing documents or tables is difficult. Apps feel unintuitive and resemble 'toys'. Text size cannot be adjusted. Files cannot be moved properly.

Bottom line: Most users report difficulties editing documents and tables on mobile and tablets. A few users describe a smooth experience, but the app is not yet reliable or user-friendly for these tasks.

Question 2

Is the Mac app stable, or does it crash often?

Accepted Answer

The Mac app's stability varies. Some users report frequent crashes. Other users describe it as fast, reliable, and intuitive.

Crashes & Instability: The Mac app crashes regularly, according to reviewers. One user reported 'L’application plante régulièrement sur Mac.' Others cite poor ergonomics and a sense of unreliability, describing the platform as feeling like a 'jouet' (toy).

Stability & Performance: Several users praise the Mac app for being fast, performant, and easy to use. One reviewer called the mail app 'hervorragend gelungen,' meaning excellently designed. Another described the app as 'rapide, performante, simple,' meaning rapid, performant, simple.

Mixed User Experience: User experiences with the app vary significantly. Some users find it intuitive and enjoyable. Others report serious functional flaws, including unresponsive forms, unreadable text, and broken file management. These issues indicate inconsistent performance across features.

Question 3

How does the Infomaniak mobile app feel in terms of design and usability?

Accepted Answer

The mobile app's design and usability receive mixed reviews. Some users praise its simplicity and speed. Others report issues with functionality, stability, and interface design.

Positive Experience: Reviewers find the app intuitive and enjoyable. One user called it 'easy to use' and 'optically and functionally appealing.' Another praised the email app for being 'really well-designed,' citing fast loading and a clean, no-frills interface that makes the experience 'just fun.'

Common Complaints: The app crashes frequently, especially on Mac and Android. Core features like the calendar and PDF viewer are missing or poorly implemented. File management is unreliable, files often revert to original folders even after attempts to move them.

Design Flaws: Several users report poor ergonomics and design flaws, including unreadable small text that cannot be resized, an confusing alphabetical sorting system, and a user interface that feels toy-like rather than professional. These issues indicate a lack of polish in the user experience, despite the app's functional capabilities.

Question 4

Is the interface on Infomaniak’s web app simple and functional?

Accepted Answer

Some Infomaniak web app reviewers find the interface simple, functional, and enjoyable. Others report usability issues on both mobile and desktop apps.

Positive Experience: Reviewers say the web app is easy to use, visually appealing, and efficient. They highlight its simplicity, speed, and functionality. Some call it powerful and enjoyable. The email interface is praised for being fast and free of unnecessary features.

Usability Problems: Users report serious interface issues in both mobile and desktop apps. Apps crash frequently. Files do not move correctly. Files sort randomly. Text is too small to read. Key features like a calendar are missing. The interface feels unnatural to use. Some users say it looks like a toy.

Bottom Line: The web app is generally functional and simple. The mobile and desktop apps are frequently criticized. The difference between the web app's positive experience and the apps' negative experience shows that interface simplicity and functionality vary significantly by platform.

Question 5

Does Infomaniak’s email sync properly between Outlook and mobile devices?

Accepted Answer

Outlook email synchronization with mobile devices produces mixed results. Some users report significant issues. Others confirm reliable sync, especially for calendar data.

Sync Issues Reported: Several reviewers report issues syncing emails between Outlook and mobile devices, calling it a major inconvenience. One user lost important work emails due to failed synchronization, describing the issue as a 'catastrophe' for remote workers.

Reliable Sync for Some: Core features like calendar synchronization work reliably in both directions between Infomaniak and iPhone. Users report consistent functionality across devices and praise the ease of use.

Limited Folder Sync: Basic sync works for some users, but full folder synchronization is missing, especially on tablets. This limitation reduces the service's usefulness for users who need consistent file organization across devices.

Question 6

How reliable is the file transfer feature on Infomaniak?

Accepted Answer

Infomaniak's file transfer feature enables fast, reliable, and user-friendly transfers. Users report smooth and stable performance, even with large files.

Speed & Stability: File transfers are consistently fast and reliable. One reviewer noted 'des transferts rapides.' Another praised the system's stability across different devices. The feature is described as stable and confirmed to run on most machines, showing dependable performance.

Large File Support: Users say the service handles large files well. One reviewer mentioned 'de grande taille.' Another called it 'easily the best app for video transfers.' This shows strong reliability for large or media-heavy file transfers.

Link Longevity & Ease: The transfer links remain active for a long time. One reviewer stated the link does not expire quickly. The intuitive interface makes the process comfortable and hassle-free.

Question 7

Does Infomaniak’s email suite include a calendar feature?

Accepted Answer

Infomaniak's email suite lacks a built-in calendar feature. Reviewers have identified this absence as a significant limitation.

Missing Calendar: The core email suite does not include a native calendar. One user called the missing calendar a major drawback, describing it as 'cruelly missing'. This gap is notable for users expecting full office suite functionality.

Strong Ecosystem: Users praise the kSuite ecosystem's integration and performance, especially when used with kChat and kMeet. The system is intuitive and efficient for daily workflows. No calendar is included.

Workaround Needed: Infomaniak lacks a built-in calendar, so users depend on external tools, often from Gafam. This reliance conflicts with Infomaniak’s privacy-focused values. The workaround is seen as a practical inconvenience.

Month	Avg. rating	Count
2025-09	3.50	2
2025-10	5.00	3
2025-11	5.00	2
2025-12	4.00	2
2026-01	4.00	2
2026-02	4.80	5
2026-03	4.00	6
2026-04	4.00	2
2026-05	4.00	2
2026-06	5.00	1
2026-07	3.50	4
2026-08	2.00	1

Month	Positive	Neutral	Negative	Count
2025-09	50%	50%	0%	2
2025-10	100%	0%	0%	3
2025-11	50%	50%	0%	2
2025-12	50%	0%	50%	2
2026-01	50%	0%	50%	2
2026-02	80%	0%	20%	5
2026-03	50%	17%	33%	6
2026-04	50%	0%	50%	2
2026-05	50%	0%	50%	2
2026-06	100%	0%	0%	1
2026-07	50%	0%	50%	4
2026-08	0%	0%	100%	1

How is the fit & sizing of Infomaniak?

What customers praise

Common complaints

How it has changed over time

Practical takeaways

Over time

Sentiment over time

Customer voices