Infomaniak: Durability experiences
Reviewers report that Infomaniak’s durability, referring to the reliability, stability, and long-term performance of its services, has generally been strong, with a clear majority of feedback leaning positive. Out of 58 mentions, 39 are positive and 18 are negative, indicating a favorable overall sentiment. The trend over time shows consistent praise for stability and long-term data retention, especially in the early months of 2025 and 2026, with several 5-star ratings. However, there have been notable dips in satisfaction during mid-2026, particularly in March and May, when users reported outages and data recovery issues. Despite these fluctuations, the core perception remains that Infomaniak delivers dependable cloud storage and service uptime, especially when compared to other providers.
What customers praise
Customers frequently praise Infomaniak’s durability, highlighting the long-term stability of their cloud storage and the reliability of file retention. Many users note that files remain on the servers indefinitely and are not automatically deleted, which gives them confidence in the system’s permanence. The cloud drive is described as fast, efficient, and consistently available, with one reviewer calling it the best online storage system they know. These positive experiences are often tied to the platform’s Swiss-based infrastructure and commitment to privacy.
What customers said:
- „The cloud drive is fantastic, fast and reliable.“
- „This is hands down the best online storage and file managing system is know.“
Common complaints
Common complaints center on service outages and technical failures, particularly in 2026. Some users reported extended downtime lasting hours, which disrupted their work and eroded trust in the platform’s reliability. Others noted that the file recovery feature failed to restore files deleted from the trash, a critical flaw for data integrity. A few reviewers also found the tools confusing and unreliable, with actions not working as expected, which undermined their confidence in the system’s consistency.
What customers said:
- „this week it have had several down times and its for hours..“
- „everytime I try to do anything it does not work“
How it has changed over time
Durability perceptions have fluctuated over time, with strong performance in early 2025 and early 2026, marked by multiple 5-star ratings. However, satisfaction dipped in March and May 2026, with average ratings falling to 3.4 and 3.67 stars respectively, likely due to recurring outages and recovery issues. The return to 4-star and 5-star ratings in June and July suggests that Infomaniak may have addressed some of these problems, though the pattern indicates ongoing challenges in maintaining consistent uptime.
What customers said:
- „I love that Infomaniak is based in Switzerland and commits strong to protecting our…“
„I love that Infomaniak is based in Switzerland and commits strong to protecting our privacy.“
- „Its stable, runs on most machines and looks brautiful too.“
Practical takeaways
For users prioritizing long-term data safety and privacy, Infomaniak’s durability is a major strength, especially given its Swiss location and open-source foundation. However, those relying on the service for business operations should be aware of past outages and recovery limitations. It’s advisable to maintain local backups, particularly for critical files, and to monitor service status during peak usage times. Overall, the platform is seen as dependable for personal use, but with room for improvement in consistency and support responsiveness.
What customers said:
- „Its down again today..“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-08 | 5.00 | 2 |
| 2025-09 | 3.83 | 6 |
| 2025-10 | 5.00 | 1 |
| 2025-11 | 5.00 | 1 |
| 2025-12 | 5.00 | 3 |
| 2026-01 | 4.40 | 5 |
| 2026-02 | 5.00 | 4 |
| 2026-03 | 3.40 | 5 |
| 2026-04 | 4.67 | 3 |
| 2026-05 | 3.67 | 6 |
| 2026-06 | 4.33 | 3 |
| 2026-07 | 4.00 | 6 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-08 | 100% | 0% | 0% | 2 |
| 2025-09 | 50% | 17% | 33% | 6 |
| 2025-10 | 100% | 0% | 0% | 1 |
| 2025-11 | 100% | 0% | 0% | 1 |
| 2025-12 | 100% | 0% | 0% | 3 |
| 2026-01 | 80% | 0% | 20% | 5 |
| 2026-02 | 100% | 0% | 0% | 4 |
| 2026-03 | 60% | 0% | 40% | 5 |
| 2026-04 | 67% | 0% | 33% | 3 |
| 2026-05 | 50% | 0% | 50% | 6 |
| 2026-06 | 67% | 0% | 33% | 3 |
| 2026-07 | 67% | 0% | 33% | 6 |
Customer voices
Short excerpts - full reviews are available at the original source.
„hopefully reliable“
„Has been stable“
„that only gets better“
„the recovery feature does not recover files deleted from trash“
„The file stays for a long time on the servers“