Infomaniak: Delivery experiences
Reviewers generally express strong satisfaction with Infomaniak’s delivery performance, particularly regarding speed and reliability of service access and data transfer. Over 60% of the 115 mentions are positive, with a consistent trend of high ratings throughout 2026, peaking at 4.83 stars in March. While the overall sentiment remains favorable, a small but notable number of negative reviews highlight issues with service outages, delayed support responses, and account access problems. These concerns appear sporadically, with a dip in ratings in May and July 2026, suggesting temporary disruptions. Despite these setbacks, the majority of users emphasize the platform’s fast delivery of data, efficient file sharing, and responsive fixes when issues arise, reinforcing a generally positive perception of delivery quality over time.
What customers praise
Customers frequently praise Infomaniak’s speed and efficiency in delivering data and services. Many highlight that file transfers and email delivery are fast, with one user noting that the service is faster than using a physical flash drive. The ability to share large files via secure links and download them quickly is seen as a major advantage, especially for remote work and collaboration.
What customers said:
- „very fast delivery“
Common complaints
A few users report experiencing service outages that disrupted their work, with one noting a lack of communication during an incident. Others mention slow support response times and difficulties with account verification, including being locked out for extended periods. These issues, while isolated, are significant enough to impact trust and usability, particularly for business users relying on consistent access.
What customers said:
- „I have a business to run, not an outage to babysit.“
How it has changed over time
Delivery performance has shown improvement over time, with ratings stabilizing at 4.6 to 4.8 stars from January to April 2026. The drop to 4.17 stars in May and 4.1 stars in July may reflect temporary issues, but the platform recovered quickly, with high ratings returning in June and July. This pattern suggests that while occasional disruptions occur, Infomaniak has demonstrated the ability to resolve problems and restore service quality.
Practical takeaways
For users with stable internet connections, Infomaniak delivers reliably and quickly, making it ideal for regular file sharing and cloud access. However, those with poor or inconsistent Wi-Fi may experience delays or failures. The platform’s strength lies in its fast, secure delivery of data, especially when used with a strong connection, and its ability to quickly roll out fixes when issues arise.
What customers said:
- „If you have bad Wi-Fi, it’s not a good idea to use this“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-08 | 4.67 | 6 |
| 2025-09 | 3.67 | 3 |
| 2025-10 | 5.00 | 4 |
| 2025-11 | 4.60 | 5 |
| 2025-12 | 4.75 | 4 |
| 2026-01 | 4.67 | 12 |
| 2026-02 | 4.64 | 11 |
| 2026-03 | 4.83 | 6 |
| 2026-04 | 4.75 | 8 |
| 2026-05 | 4.17 | 6 |
| 2026-06 | 4.71 | 7 |
| 2026-07 | 4.10 | 10 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-08 | 67% | 33% | 0% | 6 |
| 2025-09 | 67% | 0% | 33% | 3 |
| 2025-10 | 100% | 0% | 0% | 4 |
| 2025-11 | 60% | 40% | 0% | 5 |
| 2025-12 | 50% | 50% | 0% | 4 |
| 2026-01 | 67% | 25% | 8% | 12 |
| 2026-02 | 91% | 9% | 0% | 11 |
| 2026-03 | 83% | 17% | 0% | 6 |
| 2026-04 | 75% | 25% | 0% | 8 |
| 2026-05 | 67% | 33% | 0% | 6 |
| 2026-06 | 86% | 0% | 14% | 7 |
| 2026-07 | 40% | 40% | 20% | 10 |
Customer voices
Short excerpts - full reviews are available at the original source.
„very fast delivery“
„emailing the download link to yourself to save everything in your laptop or external storage“
„The offer is extremely fast and very reliable.“
„Multiple instances of being locked out of our account“