How is the delivery of Infomaniak?
Infomaniak’s delivery performance has improved over time, with 77 positive, 12 negative, and 32 neutral or mixed mentions out of 121 total reviews. Ratings averaged above 4.5 stars from late 2025 to mid-2026, peaking at 4.83 stars in March 2026. Early feedback in late 2025 noted instability in file transfers and synchronization. Later reviews show increased confidence in reliability. Some users still report upload failures, sync conflicts, and slow performance, but these issues are increasingly outweighed by praise for speed, privacy, and ease of use in file sharing across devices.
What customers praise
Customers frequently praise Infomaniak for fast and reliable delivery, especially for file sharing and email. The platform supports sending files up to 50GB without issues. Delivery is straightforward and fast. European hosting and strong privacy protections are key strengths that build trust in delivery integrity. The free version retains sent files for 30 days, supporting consistent communication.
What customers said:
- „Fairly simple data host.“
„Fairly simple data host.“
Original„Hébergeur de données assez simple“
- „Reliable, fast, and secure.“
„Reliable, fast, and secure.“
Original„Confiable, rápido y seguro.“
- „Great app for sharing documents, videos, and photos efficiently, securely, and quickly.“
„Great app for sharing documents, videos, and photos efficiently, securely, and quickly.“
Original„App estupenda para compartir documentos, vídeos, fotos de manera eficaz, segura y rápida.“
Common complaints
Common complaints include inconsistent file transfers, sync failures, and upload interruptions. Users report restarting uploads multiple times due to mid-transfer drops. Background sending often fails. Sync issues occur across devices, especially on Android and iOS. Duplicated files and failed synchronization are frequent. A few users report being locked out of their accounts or experiencing delays in verification.
What customers said:
- „Annoying that I sometimes have to restart 3 times because the transfer cuts off in the…“
„Annoying that I sometimes have to restart 3 times because the transfer cuts off in the middle“
Original„nervig, dass ich zum Teil 3x neu anfangen muss, weil die Übertragung mittendrin abbricht“
- „constant crashes during both uploading and downloading on other devices“
„constant crashes during both uploading and downloading on other devices“
Original„continui blocchi sia nel caricamento che nel download su altro dispositivo“
- „There are frequent synchronization conflicts“
„There are frequent synchronization conflicts“
Original„il y a souvent des conflits de synchronisation“
How it has changed over time
Delivery performance improved over time. Early 2025 had mixed reviews, including one 3-star and one 1-star rating due to delivery failures. By late 2025 and early 2026, ratings rose steadily. The highest average rating of 4.83 stars was reached in March 2026. Ratings dropped slightly in May and July 2026 but recovered quickly. The shift from early reliability issues to consistent high ratings shows improvements in infrastructure and user experience.
What customers said:
- „Unable to find my files“
„Unable to find my files“
Original„Impossible de retrouver mes fichiers“
- „Too many failures during uploads.“
„Too many failures during uploads.“
Original„Trop d echecs pendant les envois.“
- „The cloud was empty, even though the storage space was occupied.“
„The cloud was empty, even though the storage space was occupied.“
Original„der Cloud leer, obwohl der Speicherplatz belegt war.“
Practical takeaways
Infomaniak offers a strong choice for users prioritizing privacy, speed, and environmental responsibility. It delivers fast, secure file sharing within Europe with no data stored outside the region. Sync across mobile devices may require manual backup management and can result in occasional conflicts. Initial setup is slightly complex, and users should monitor sync behavior, especially on non-Apple devices.
What customers said:
- „Super fast synchronization“
„Super fast synchronization“
Original„synchronisation hyper rapide“
- „The sync doesn't work“
„The sync doesn't work“
Original„la synchro qui ne fonctionne pas“
- „It remains a very good eco-friendly AI that respects your data by not storing it.“
„It remains a very good eco-friendly AI that respects your data by not storing it.“
Original„ça reste une très bon AI écologique qui respecte vos données en ne pas les stockons“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 3.67 | 3 |
| 2025-10 | 5.00 | 4 |
| 2025-11 | 4.60 | 5 |
| 2025-12 | 4.75 | 4 |
| 2026-01 | 4.67 | 12 |
| 2026-02 | 4.64 | 11 |
| 2026-03 | 4.83 | 6 |
| 2026-04 | 4.75 | 8 |
| 2026-05 | 4.17 | 6 |
| 2026-06 | 4.71 | 7 |
| 2026-07 | 4.18 | 11 |
| 2026-08 | 4.60 | 5 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 67% | 0% | 33% | 3 |
| 2025-10 | 100% | 0% | 0% | 4 |
| 2025-11 | 60% | 40% | 0% | 5 |
| 2025-12 | 50% | 50% | 0% | 4 |
| 2026-01 | 67% | 25% | 8% | 12 |
| 2026-02 | 91% | 9% | 0% | 11 |
| 2026-03 | 83% | 17% | 0% | 6 |
| 2026-04 | 75% | 25% | 0% | 8 |
| 2026-05 | 67% | 33% | 0% | 6 |
| 2026-06 | 86% | 0% | 14% | 7 |
| 2026-07 | 45% | 36% | 18% | 11 |
| 2026-08 | 80% | 0% | 20% | 5 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Sending 50GB without any problem.“
„I am unable to receive my classes“
„Great for ease of sending.“
„Good shipping option.“
„fast and hassle-free“
„It is usually very fast.“
„Background uploads fail quite often“
„Ultra-fast transfer.“
What Reddit users discuss
Below are extracts from Reddit which discuss delivery in more detail - each linked to the original thread.
„nodes took like 2 hours (maybe outage) to provision“
Cite this page
Citatio (2026). Infomaniak Delivery: customer reviews September 2026. Retrieved 18 August 2026 from https://citatio.ai/infomaniak-reviews/delivery/
Data verifiable via our public audit log: Methodology · Transparency