How is the billing & payment of Infomaniak?
Infomaniak's billing and payment system has drawn mixed reviews, with 19 negative mentions and only 7 positive ones out of 31 total. Early 2025 had neutral to positive feedback, including a 5-star review in June 2025 and a 4-star rating in March 2025. Starting in early 2026, ratings dropped sharply, with multiple 1-star reviews citing payment failures, account access problems, and poor customer support. January and March 2026 saw the lowest scores, as users reported repeated payment failures across several credit cards, system rejections of valid credentials, and error pages. Despite praise for the platform's privacy focus and clean interface, recurring issues with billing and account management have damaged user trust. Satisfaction has declined overall, especially regarding payment processing and account handling, though a small group still values the service's ethical and transparent approach.
What customers praise
Customers praise Infomaniak’s billing and payment system for its transparency, ethical practices, and alignment with privacy values. The service operates in Switzerland and complies with GDPR. It avoids aggressive marketing. Users value the clean interface and the fact that data is not shared with foreign entities. These positive experiences are linked to overall satisfaction with the platform’s mission and design, even when specific billing steps are not always smooth.
What customers said:
- „kDrive is run by Infomaniak, a Swiss company that respects GDPR“
„kDrive is run by Infomaniak, a Swiss company that respects GDPR“
Original„kDrive est tenu par Infomaniac, société suisse qui respecte le RGPD“
- „without excessive advertising and data theft.“
„without excessive advertising and data theft.“
Original„sans publicité et vol de données à outrance“
- „My goal is to no longer depend on Google, whether for emails or photo storage.“
„My goal is to no longer depend on Google, whether for emails or photo storage.“
Original„Mon objectif est de ne plus dépendre de Google que ce soit pour les mails ou le stockage des photos“
Common complaints
Common complaints include payment failures, account access issues, and checkout system errors. Valid credit cards are rejected during payment, leading to error pages or incomplete transactions. Users report being locked out of accounts despite entering correct passwords, with some email addresses flagged as invalid. Two-factor authentication frequently fails, preventing login even with correct credentials. These technical problems are major barriers to using the service, especially for new customers signing up.
What customers said:
- „Valid email addresses are marked as invalid by Infomaniak“
„Valid email addresses are marked as invalid by Infomaniak“
Original„Gültige E-Mail-Adresse werden als Ungültig von Infomaniak bewertet“
- „Very poor data protection, an intrusion into private and sensitive data“
„Very poor data protection, an intrusion into private and sensitive data“
Original„sehr schlechter Datenschutz, Übergriff auf Privatsphäre sensible Daten“
- „the system stole all other information“
How it has changed over time
The billing and payment experience declined starting in early 2026. Ratings dropped to 2.25 stars in January 2026 from four reviews. Multiple 1-star ratings followed in March and June 2026. Users reported repeated payment failures and system errors. Technical issues during sign-up and renewal increased. The drop in satisfaction reflects growing frustration with reliability and usability. Recent updates or infrastructure changes may have caused instability.
What customers said:
- „I have not bought any service, and I do not want to buy any service“
- „I would like to download content from the cloud.“
„I would like to download content from the cloud.“
Original„Ich möchte Inhalte aus der Cloud herunterladen.“
- „It says in the web 7 minutes waiting time.. but i waited 30 minutes“
Practical takeaways
Users considering Infomaniak should expect sign-up and payment issues, especially with Swiss numbers or certain credit cards. Use a stable internet connection and avoid temporary or non-standard phone numbers. Customer support response times often exceed promised windows. Despite these challenges, Infomaniak is a strong choice for users prioritizing data privacy and European hosting, provided they accept technical friction. Testing the free tier first can help assess stability before financial commitment.
What customers said:
- „It works without issues sometimes.“
„It works without issues sometimes.“
Original„Das funktioniert manchmal problemlos.“
- „I send an email to support, no answer after 48 hours despite they state you get a…“
„I send an email to support, no answer after 48 hours despite they state you get a respond with 24 hours“
- „Impossible to create my email address because of a 0170xxxxxx phone number“
„Impossible to create my email address because of a 0170xxxxxx phone number“
Original„impossible a créer mon adresse mail à cause d'un numéro de téléphone en 0170xxxxxx“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-03 | 4.00 | 2 |
| 2025-04 | 3.00 | 2 |
| 2025-06 | 5.00 | 1 |
| 2025-09 | 1.00 | 1 |
| 2025-12 | 1.00 | 1 |
| 2026-01 | 2.25 | 4 |
| 2026-03 | 1.00 | 1 |
| 2026-04 | 3.33 | 3 |
| 2026-05 | 1.50 | 2 |
| 2026-06 | 3.00 | 1 |
| 2026-07 | 2.20 | 5 |
| 2026-08 | 4.00 | 1 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-03 | 50% | 0% | 50% | 2 |
| 2025-04 | 0% | 50% | 50% | 2 |
| 2025-06 | 100% | 0% | 0% | 1 |
| 2025-09 | 0% | 0% | 100% | 1 |
| 2025-12 | 0% | 0% | 100% | 1 |
| 2026-01 | 25% | 25% | 50% | 4 |
| 2026-03 | 0% | 0% | 100% | 1 |
| 2026-04 | 33% | 0% | 67% | 3 |
| 2026-05 | 0% | 50% | 50% | 2 |
| 2026-06 | 0% | 0% | 100% | 1 |
| 2026-07 | 20% | 0% | 80% | 5 |
| 2026-08 | 0% | 100% | 0% | 1 |
Customer voices
Short excerpts - full reviews are available at the original source.
„I entered my (Infomaniak) email address and twice their system refused my valid password“
„None of that marketing blackmail“
„I would like my money back“
„payment failed (3 different credit cards)“
„and no further sharing of my data in the future.“
„they renew subscription 2 weeks before the renewal date“
„top-notch security“
„There was an invoicing problem due to cancelled services that had a renewal warranty which automatically extended them anyway.“
What Reddit users discuss
Below are extracts from Reddit which discuss billing & payment in more detail - each linked to the original thread.
„That's clearly false advertising to me,“
„what happens if payments stop“
„my bank cancels my credit card/account and I forget to update it“
Cite this page
Citatio (2026). Infomaniak Billing & payment: customer reviews September 2026. Retrieved 18 August 2026 from https://citatio.ai/infomaniak-reviews/billing/
Data verifiable via our public audit log: Methodology · Transparency