How is the value for money of iFood?
iFood's value for money receives more negative than positive reviews. Customers frequently cite high prices, misleading promotions, and steep delivery fees. Many feel misled or overcharged, with some reporting food that differs from the advertised version or paying full price despite visible discounts. A few users mention strong promotional offers, especially for Club iFood members, and appreciate occasional low-cost orders and convenience. A small number note recent improvements, but overall sentiment remains negative. Concerns about pricing transparency and fairness persist. Complaints outweigh praise, making value for money a consistent issue for users.
What customers praise
Customers who praise iFood’s value for money highlight the app’s frequent and generous promotions, especially for Club iFood members. They appreciate discounts on groceries and meals, and the ability to split payments into installments. Some note consistently low-cost orders, such as meals for just one real. These positive experiences come from active use of promo codes and loyalty benefits.
What customers said:
- „I love the promotions.“
„I love the promotions.“
Original„Amo as promoções“
- „Plenty of discounts.“
„Plenty of discounts.“
Original„bastante desconto“
- „It comes with many good promotions“
„It comes with many good promotions“
Original„vem com muitas promoções boas“
Common complaints
Users complain about inflated prices, misleading discounts, and delivery fees that match or exceed food costs. Some are charged full price despite promotional deals. Restaurants sometimes raise prices to make discounts seem larger. Food delivered often differs from the advertised version. Support is lacking when problems occur. The app’s pricing feels unfair and inconsistent.
What customers said:
- „Terrible, it showed the promotion.“
„Terrible, it showed the promotion.“
Original„Péssimo mostrou a promoção“
- „You must be joking with these delivery fees“
„You must be joking with these delivery fees“
Original„só pode estar de brincadeira com essas taxas de entrega“
- „Exorbitant prices.“
„Exorbitant prices.“
Original„preços abusivos“
How it has changed over time
A few reviewers say the app's value has improved in recent months due to better pricing and more transparent deals. These comments are rare and not supported by broader trends. Without monthly history data, changes over time cannot be tracked. The overall volume of negative feedback indicates that any improvements have not significantly shifted user sentiment. Core issues with pricing and transparency remain unresolved.
What customers said:
- „it still needs to have better attractive discount ticket options“
„it still needs to have better attractive discount ticket options“
Original„ainda precisa ter maiores opções de tikts de descontos atrativos“
- „Things used to be more affordable.“
„Things used to be more affordable.“
Original„as coisas já foram mais em conta“
Practical takeaways
Users seeking value should use Club iFood benefits and wait for major promotions. Avoid ordering during peak hours when delivery fees increase. Check the final price before confirming. Be cautious of deals that seem too good to be true. If a restaurant’s app menu differs from its physical location, order directly there, where prices may be lower and food more accurate.
What customers said:
- „1 Real orders and the food is great“
„1 Real orders and the food is great“
Original„pedidos de 1 Real e são comidas ótima“
- „with much more savings“
„with much more savings“
Original„com muito mais economia“
- „great with the promotions“
„great with the promotions“
Original„ótimo com as promoções“
Sub-topics
- Promo Value - 166 mentions
- Club Ifood Worthlessness - 17 mentions
Customer voices
Short excerpts - full reviews are available at the original source.
„I paid R$35 for a cold Subway sandwich with hardly any ingredients via iFood.“
„I paid R$35 for a sa“
„Is my money worth nothing?“
„If possible, order your snack from the corner shop; it's even cheaper.“
„Everything is expensive on this app“
„The delivery fee costs as much as the product“
„They also charged an absurd shipping fee“
„Very good promotions for club members.“
Cite this page
Citatio (2026). iFood Value for money: customer reviews September 2026. Retrieved 18 September 2026 from https://citatio.ai/ifood-reviews/value-for-money/
Data verifiable via our public audit log: Methodology · Transparency