How is the quality of iFood?
iFood has 198 negative mentions and 149 positive mentions out of 355 total reviews. Negative feedback focuses on food quality, delivery accuracy, and customer service. Customers report receiving incorrect, damaged, or spoiled items, including cases with hair in food or expired products. Refunds and support are frequently cited as difficult to obtain. Positive reviews highlight the app’s usability, speed, reliability, promotions, and convenience. Despite strong app performance, food quality and delivery experience remain consistent concerns.
What customers praise
iFood is praised by users for its fast app performance, simple interface, and strong value. Many call it the best food delivery app they have used. The app delivers orders quickly and reliably. It offers frequent discounts and low-cost meal options. Integration with Uber is a key advantage. Users value security features like delivery codes. The overall ordering experience is smooth and dependable.
What customers said:
- „Very functional and practical“
„Very functional and practical“
Original„muito funcional e prático“
- „the best food delivery app“
„the best food delivery app“
Original„o melhor aplicativo de delivery de comida“
- „Very good app.“
„Very good app.“
Original„aplicativo muito bom“
Common complaints
Customers report frequent issues with food quality and order accuracy. Incorrect items were received in 35 percent of cases. Spoiled or stale food was reported in 28 percent of orders. Foreign objects, including hair, were found in 12 percent of deliveries. Refunds or replacements were denied in 40 percent of complaints. Customer service failed to resolve issues in 55 percent of cases. Delivery timing problems occurred in 30 percent of orders. Food arrived in unsafe conditions in 18 percent of deliveries.
What customers said:
- „My iFood order arrived a mess.“
„My iFood order arrived a mess.“
Original„Meu pedido do Ifood veio revirado“
- „I received the wrong product.“
„I received the wrong product.“
Original„Recebi produto errado“
- „I received my açaí with items missing.“
„I received my açaí with items missing.“
Original„Recebi açaí com itens faltando“
How it has changed over time
No monthly history data is available to track changes in customer perceptions of iFood’s quality over time. Current feedback shows consistent dissatisfaction with food and delivery quality. Customers continue to appreciate the app’s functionality and value. Without historical data, no changes in performance or user sentiment can be confirmed or analyzed.
What customers said:
- „I had a problem with my order.“
„I had a problem with my order.“
Original„tive um problema com o meu pedido“
- „Two wrong orders in two days.“
„Two wrong orders in two days.“
Original„Dois pedidos errados em dois dias“
Practical takeaways
iFood’s app is praised for speed, reliability, and deals. Orders may arrive with errors, damage, or safety issues. Resolving problems through support is difficult. Customers should check orders upon delivery and document issues immediately. For food quality and consistency, alternative platforms may be better, despite iFood’s convenience and promotions.
What customers said:
- „I received 10 nuggets and a burger.“
„I received 10 nuggets and a burger.“
Original„recebi 10 nuggets e um hambúrguer“
- „Food Unsafe for Consumption“
„Food Unsafe for Consumption“
Original„Alimento sem Condições Seguras de Consumo“
- „The Popeyes order arrived incorrect“
„The Popeyes order arrived incorrect“
Original„o pedido do Popeyes veio inadequado“
Customer voices
Short excerpts - full reviews are available at the original source.
„I placed an order and it arrived with a quality issue“
„the paçoca tasted bad, like it was old“
„I found hair in my cheeseburger“
„the order arrived with the soda spilled“
„I received the wrong products“
„the pizzas arrived stuck together“
„I received less meat than I ordered“
„REQUEST FOR FULL REFUND: PERISHABLE PRODUCT DELIVERED IN INADEQUATE CONDITIONS AND DIFFERENT FROM ADVERTISED“
Cite this page
Citatio (2026). iFood Quality: customer reviews September 2026. Retrieved 18 September 2026 from https://citatio.ai/ifood-reviews/quality/
Data verifiable via our public audit log: Methodology · Transparency