How is the ordering & website of iFood?
iFood has 375 negative mentions compared to 82 positive ones in customer feedback. Major complaints include incorrect or incomplete orders, frequent cancellations without explanation, and technical issues like app crashes, unavailable regions, and payment problems. Customers often report denied or delayed refunds despite clear errors. Some users praise the app's ease of use, promotional offers, fast delivery, low-cost meals, and loyalty rewards. Positive feedback has increased slightly over time, especially around promotions and simplicity. However, reliability and user experience remain consistently poor. No monthly history data is available to track trends.
What customers praise
iFood's loyalty program offers frequent promotions that customers value. Members receive discounts on everyday items like diapers. The app enables quick, low-cost orders with simple navigation. Customers appreciate the ability to pay in installments. The app’s speed and ease of use make grocery and meal shopping efficient. These benefits are linked to strong promotions and straightforward task completion.
What customers said:
- „The app is getting more useful every day“
„The app is getting more useful every day“
Original„o aplicativo está cada dia mais útil“
- „The ease of using the app.“
„The ease of using the app.“
Original„a facilidade do uso do app“
- „I love buying on the iFood app“
„I love buying on the iFood app“
Original„amoo comprar no app ifood“
Common complaints
Users report incorrect or incomplete orders, frequent cancellations without explanation, and problems with payment options like cash on delivery. Addresses are often entered incorrectly, causing missed deliveries. The app fails to recognize preferred delivery methods, such as bike delivery. Technical issues include app failure on iOS, regions marked as unavailable, and no ability to schedule deliveries through +Entregas. These problems cause frustration and reduce trust in the platform.
What customers said:
- „I can't make deliveries“
„I can't make deliveries“
Original„não consigo fazer entrega“
- „the order arrived wrong“
„the order arrived wrong“
Original„pedido veio errado“
- „I can't use the pay on delivery option“
„I can't use the pay on delivery option“
Original„Não consigo usar a opção de pagar na entrega“
How it has changed over time
iFood has no available monthly history data to track changes in ordering or website performance over time. Without this data, it is impossible to assess improvements or worsening trends. Repeated complaints about order errors, payment failures, and app instability indicate these issues have not been resolved. The lack of change indicators means recent updates cannot be evaluated for impact.
What customers said:
- „I received my order wrong and incomplete.“
„I received my order wrong and incomplete.“
Original„Recebi meu pedido errado e incompleto“
Practical takeaways
iFood has frequent errors and poor support, making it unreliable for users seeking a dependable ordering experience. Features like paying on delivery and scheduling deliveries are often unavailable or not working. Users focused on discounts and fast, low-cost meals may still find value. Always double-check order details before confirming and keep transaction records for disputes.
What customers said:
- „that option has never been available to me“
„that option has never been available to me“
Original„nunca teve essa opção pra mim“
- „This is already my fourth cancelled order at this store“
„This is already my fourth cancelled order at this store“
Original„já é o meu quarto pedido cancelado nessa loja“
- „I travel a lot and they should make it easier to change the address.“
„I travel a lot and they should make it easier to change the address.“
Original„Viajo bastante e deveriam facilitar na hora de trocar o endereço“
Customer voices
Short excerpts - full reviews are available at the original source.
„No subscription shows up in my app, yet I'm still being charged.“
„The order was canceled.“
„it shows region unavailable“
„I re-registered and it shows for me“
„I saw that my address was wrong“
„this was my last attempt after trying the same ***** market 2 more times“
„I want to switch to a bike but the option isn't showing up“
„but I don't have a motorcycle at the moment“
Cite this page
Citatio (2026). iFood Ordering & website: customer reviews September 2026. Retrieved 18 September 2026 from https://citatio.ai/ifood-reviews/ordering/
Data verifiable via our public audit log: Methodology · Transparency