How is the customer service of iFood?
iFood's customer service has a strong negative reputation, with 505 complaints and only 112 positive mentions. Most complaints involve unresolved order issues, account blocks, and unresponsive support. Users report being blocked without clear reasons, sometimes over minor problems like phone damage or vehicle changes. Many cannot reach live agents or get timely replies. A few positive reviews highlight fast, respectful service, but these are rare. No monthly sentiment history is available, but current data shows consistent poor resolution and lack of support responsiveness.
What customers praise
Customers often praise iFood's customer service for fast response times, respectful interactions, and effective problem resolution. Some users report receiving help within minutes during urgent situations like delayed or missing orders. Positive reviews highlight the app’s ease of use and the helpfulness of support staff. These experiences, though rare, are described as reliable and satisfying when they occur.
What customers said:
- „It has improved in recent months“
„It has improved in recent months“
Original„Melhorou nos últimos meses“
- „Good mediation.“
„Good mediation.“
Original„boa intermediação“
- „With excellent service.“
„With excellent service.“
Original„com excelente atendimento“
Common complaints
Users report being blocked from accounts without clear reasons, often due to technical issues like phone damage or vehicle changes. Some accounts were frozen or deactivated after reporting problems such as a broken motorcycle or a damaged phone. Many say they could not contact support or received no response, leaving issues unresolved. Some describe disrespectful treatment when reporting missing or incorrect orders.
What customers said:
- „My account was accessed by someone else from another state.“
„My account was accessed by someone else from another state.“
Original„a conta foi acessada por outra pessoa de outro estado“
- „My iFood account was frozen and incorrectly switched to car mode“
„My iFood account was frozen and incorrectly switched to car mode“
Original„Minha conta iFood foi congelada e alterada para modo carro indevidamente“
- „I got a flat tire and was blocked from the platform after calling support“
„I got a flat tire and was blocked from the platform after calling support“
Original„Meu pneu furou e fui bloqueado da plataforma após chamar o suporte“
How it has changed over time
No monthly history data is available to assess changes in customer service over time. The dataset does not include time-stamped reviews. Therefore, it is impossible to determine whether service quality has improved or declined. Claims about trends in service performance cannot be verified from the available evidence.
What customers said:
- „The company won't resolve the issue.“
„The company won't resolve the issue.“
Original„a empresa não resolve“
Practical takeaways
iFood’s customer service is unreliable and should be avoided unless necessary. Users who face issues should save photos and messages as proof, since some positive reviews show problems were resolved only after clear evidence was provided. The app functions well and delivery quality is generally good, but support is inconsistent. Long wait times or no response are common, especially for account access or order disputes.
What customers said:
- „I was treated poorly when I complained.“
„I was treated poorly when I complained.“
Original„fui destratado ao reclamar“
- „iFood did not resolve the issue.“
„iFood did not resolve the issue.“
Original„o iFood não resolveu“
- „they refused to give me the r“
„they refused to give me the r“
Original„se recusaram a dar o r“
Customer voices
Short excerpts - full reviews are available at the original source.
„The company won't resolve the issue.“
„My account was blocked because I was online when my phone got wet.“
„I couldn't accept rides or turn it off.“
„iFood won't resolve the issue or let me speak to an agent.“
„My account was blocked because they claimed I was delivering with a vehicle other than the one registered.“
„The delivery person threatened me.“
„Lack of support/refund.“
„I was blocked for irregularity.“
Cite this page
Citatio (2026). iFood Customer service: customer reviews September 2026. Retrieved 18 September 2026 from https://citatio.ai/ifood-reviews/customer-service/
Data verifiable via our public audit log: Methodology · Transparency