How is the communication of iFood?
iFood faces severe communication issues, with 128 negative mentions and only 2 positive mentions out of 136 total references. Customers report unresponsive support, no clear order updates, and difficulty contacting the platform or restaurants. Many describe being left without answers after problems like missing items, incorrect orders, or failed deliveries. Reliable contact methods through the app, customer service, or restaurants are consistently unavailable. A few users mention promotional offers and occasional fast responses, but these positives do not offset widespread dissatisfaction. No monthly history data shows improvement, and the repeated pattern of complaints indicates long-standing communication problems.
What customers praise
Customers often praise iFood’s promotional offers and occasional quick responses. One user said communication with customer service is 'bem rápida' and appreciated the variety of deals. Another suggested adding a WhatsApp support option, noting that interactions are valuable when they occur. These rare positive comments suggest that better access to timely support could improve service if iFood prioritized accessible contact channels.
What customers said:
- „Communication with the customer is very fast.“
„Communication with the customer is very fast.“
Original„a comunicação com o cliente é bem rápida“
- „It would be good if they had a WhatsApp for when issues arise.“
„It would be good if they had a WhatsApp for when issues arise.“
Original„bueno sería que tengan un wassap para cuando se presentan inconvenientes“
Common complaints
Users most commonly report being unable to contact support, receiving no order updates, and getting no response from restaurants or delivery personnel. Some say they tried for hours to reach someone after receiving incorrect or missing items. The app provides no clear way to file a complaint or get help. Several users say their refunds were denied without explanation. Without reliable communication channels, users feel abandoned when issues occur.
What customers said:
- „the store was unavailable at the time“
„the store was unavailable at the time“
Original„a loja não estava disponível no momento“
- „I received a message saying my order had been modified“
„I received a message saying my order had been modified“
Original„recebi mensagem avisando que foi modificado meu pedido“
- „The app is not responding“
„The app is not responding“
Original„Não tem resposta do app“
How it has changed over time
iFood has no monthly history data to track communication quality over time. Multiple reviews show consistent negative feedback about communication issues, which have not improved. iFood provides no updates or transparency on handling customer inquiries or order changes. Users report ongoing problems: unanswered messages, no contact options, and sudden order modifications, with no resolution in sight.
What customers said:
- „I tried to contact the delivery person“
„I tried to contact the delivery person“
Original„tentei entrar em contato com o entregador“
Practical takeaways
Users experiencing communication issues should document problems with photos and messages and contact support through multiple channels. Some users recommend iFood add a WhatsApp support line or improve its in-app complaint system. Adding a 'mark all as read' option for notifications could reduce frustration. Although the platform offers promotions and order tracking, unreliable support harms the overall experience. Users should not rely solely on the app for urgent issues without backup plans.
What customers said:
- „They just need to provide an option to mark all notifications as read“
„They just need to provide an option to mark all notifications as read“
Original„Só precisam dar uma opção de marcar todas as notificações como lidas“
- „Please, if you are going to provide support for your app, let users know that it was…“
„Please, if you are going to provide support for your app, let users know that it was waiting for an order when it crashed yesterday.“
Original„Por favor, se você for dar suporte ao seu aplicativo, avise os usuários que ele estava aguardando um pedido quando falhou ontem. Não faça loucuras. Fora isso, é um bom aplicativo.“
Customer voices
Short excerpts - full reviews are available at the original source.
„I can't get in touch.“
„I've been trying to get in touch since the moment I received the order.“
„The store did not respond to me.“
„When talking to an attendant, whom I found during the first incident, she told me that the app does this when it doesn't find the destination reliable.“
„there is no way to contact the platform and file a complaint“
„they don't even explain the cause“
„I spend the WHOLE day receiving random notifications“
„They even deleted my review.“
Cite this page
Citatio (2026). iFood Communication: customer reviews September 2026. Retrieved 18 September 2026 from https://citatio.ai/ifood-reviews/communication/
Data verifiable via our public audit log: Methodology · Transparency