How is the ordering & website of FreshBooks?
Customers have mixed feelings about FreshBooks’ ordering and website experience, with a slight edge toward negative feedback over time. Reviewers report ongoing issues with logging in, saving data, and navigating core features like invoicing and expense tracking. Many describe frustration when the system redirects them to create new accounts despite having existing ones, or when receipts and expenses fail to save. These problems are frequently tied to app instability and glitches in dropdown menus or payment status updates. However, a significant number of users still praise the platform’s clean interface, ease of use, and strong customer support. While the overall sentiment has fluctuated, with brief improvements in late 2025 and early 2026, recent feedback shows a return to lower satisfaction, particularly around reliability and functionality. The balance of negative to positive mentions stands at 59 to 52, indicating a trend of declining confidence in the platform’s core operations.
What customers praise
Many customers appreciate the intuitive design and ease of use that FreshBooks offers, especially for small business owners with limited accounting experience. Users highlight how the platform simplifies invoicing, expense tracking, and transaction management, making bookkeeping feel effortless. The clean user interface and clear step-by-step instructions are frequently mentioned as strengths. Several reviewers also emphasize the value of having direct access to knowledgeable human support, which they say makes a meaningful difference in day-to-day operations.
What customers said:
- „It is very easy to use“
- „It's a very easy way to get invoice paid“
- „CLEAR step-by-step instructions!“
Common complaints
Common complaints center on login failures and app instability, with users reporting they are repeatedly sent to account creation pages even when they already have an account. Many say receipts, expenses, and estimates fail to save, despite multiple attempts and clearing caches. Issues with payment status updates, such as invoices showing as overdue when they are paid, also appear frequently. Some users describe the mobile app as poorly designed, especially for time tracking, and express frustration with the lack of basic features like address auto-fill or image attachments.
What customers said:
- „It automatically brings me to the create an account page.“
- „I can't even save an expense; it just keeps loading.“
- „If you accidentally log in to the wrong account, you are stuck making a new account no…“
„If you accidentally log in to the wrong account, you are stuck making a new account no matter if you uninstall etc.“
How it has changed over time
The platform’s performance has shown inconsistent trends over time. In late 2025, ratings improved to 4.4 stars, suggesting temporary fixes or positive updates. However, by early 2026, ratings dropped again to around 2.5 stars, with recurring complaints about login issues and data not saving. The pattern of brief improvements followed by sharp declines indicates that fixes may be short-lived or not addressing root causes. Recent feedback from mid-2026 continues to reflect frustration with core functionality, suggesting that underlying technical problems have not been resolved.
What customers said:
- „Even logging in, the time expenses is very very poorly designed compared to the browser…“
„Even logging in, the time expenses is very very poorly designed compared to the browser site.“
- „AT LEAST 12 STEPS to get a big picture overview of the invoices for a specific client.“
- „gets you started as you are launching your business“
Practical takeaways
For users considering FreshBooks, the key takeaway is that while the platform offers a user-friendly interface and strong support, reliability remains a concern. If you rely on consistent access to your data, especially for invoicing and expense tracking, be prepared for potential disruptions. The app’s instability and login issues may require workarounds, such as using the browser version instead. Users should also be cautious about long-term data integrity, particularly with refunds and report traceability. Overall, FreshBooks may suit those who prioritize customer service and simplicity, but only if they can tolerate occasional technical setbacks.
What customers said:
- „Id rather just log in to my browser.“
- „keep up with the bookkeeping“
- „Would be great if we could favorite places so we don’t have to enter our start place…“
„Would be great if we could favorite places so we don’t have to enter our start place each time“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 1.33 | 3 |
| 2025-10 | 2.00 | 5 |
| 2025-11 | 4.40 | 5 |
| 2025-12 | 1.33 | 3 |
| 2026-01 | 2.80 | 5 |
| 2026-02 | 2.40 | 5 |
| 2026-03 | 3.00 | 2 |
| 2026-04 | 2.83 | 6 |
| 2026-05 | 2.75 | 4 |
| 2026-06 | 2.80 | 5 |
| 2026-07 | 2.33 | 3 |
| 2026-08 | 2.50 | 2 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 0% | 0% | 100% | 3 |
| 2025-10 | 20% | 0% | 80% | 5 |
| 2025-11 | 80% | 0% | 20% | 5 |
| 2025-12 | 0% | 0% | 100% | 3 |
| 2026-01 | 20% | 0% | 80% | 5 |
| 2026-02 | 20% | 20% | 60% | 5 |
| 2026-03 | 0% | 100% | 0% | 2 |
| 2026-04 | 50% | 0% | 50% | 6 |
| 2026-05 | 25% | 25% | 50% | 4 |
| 2026-06 | 20% | 0% | 80% | 5 |
| 2026-07 | 33% | 0% | 67% | 3 |
| 2026-08 | 0% | 0% | 100% | 2 |
Customer voices
Short excerpts - full reviews are available at the original source.
„i was routed to the reactivations site time after time“
„App wants me to open a new account I already have an account“
„when I try to log in, it sends me to a page to create a new account“
„kinda worthless if I can't login“
„The drop down menu is glitching“
„I don’t want to add a new item every time I invoice“
„I am having difficulties that didn’t exist before“
„there should be a tip option for customers“
Cite this page
Citatio (2026). FreshBooks Ordering & website: customer reviews 2026. Retrieved 29 August 2026 from https://citatio.ai/freshbooks-reviews/ordering/
Data verifiable via our public audit log: Methodology · Transparency