FreshBooks Reviews & Ratings 2026
Derived from the analyzed reviews; each chip links to the page with the cited evidence.
This page is an audit of every publicly available review for FreshBooks: 530 reviews across 4 platforms, giving you a complete, evidence-based view of FreshBooks's reputation. Below you'll find the overall rating, the themes customers raise, how sentiment has trended over time, and a SWOT summary, all grounded in the reviews and linked to their sources.
Key findings
- Across 530 reviews on 4 portals, FreshBooks averages 3.3 out of 5 stars.
- Customers rate Customer service most positively (142 of 241 mentions positive).
- Billing & payment draws the most criticism (55 of 70 mentions negative).
SWOT summary
Strengths
- Customer service: 55% positive across 241 mentions
Weaknesses
- Billing & payment: 85% negative across 70 mentions
- Returns & refunds: 85% negative across 9 mentions
- Communication: 81% negative across 16 mentions
Opportunities
- Address billing & payment to lift overall sentiment
- Lean on strength in customer service in marketing
Threats
- Ongoing criticism of billing & payment could deter new customers
Reviews by portal
The overall 3.3 / 5 score is recency-weighted: newer reviews count more (weight 0.9 per month of age), regardless of portal.
| Portal | Avg. rating | Count | Weight | Latest | Source |
|---|---|---|---|---|---|
| Trustpilot | 4.0 / 5 | 200 | 37.7% | View profile ↗ | |
| Google Play | 3.3 / 5 | 121 | 22.8% | View profile ↗ | |
| Capterra | 4.4 / 5 | 108 | 20.4% | View profile ↗ | |
| Apple App Store | 2.1 / 5 | 101 | 19.1% | View profile ↗ | |
| Weighted overall | 3.3 / 5 | 530 | 100% | ||
What this analysis covers
- Trustpilot : 200 reviews
- Google Play : 121 reviews
- Capterra : 108 reviews
- Apple App Store : 101 reviews
Period covered: Aug 2024 – Aug 2026
And what it cannot cover:
- Trustpilot exposes roughly the 200 most recent reviews publicly; older reviews sit behind a login.
- The App Store feed caps at about 500 reviews per country storefront.
Themes in the reviews
Customer service241× mentions
142positive91negativeAcross 241 mentions, 55% of Customer service feedback is positive and 42% negative. That makes Customer service a mixed area.
Quality223× mentions
123positive91negativeAcross 223 mentions, 50% of Quality feedback is positive and 46% negative. That makes Quality a mixed area.
Ordering & website122× mentions
52positive59negativeAcross 122 mentions, 33% of Ordering & website feedback is positive and 57% negative. That makes Ordering & website a common pain point.
Value for money80× mentions
40positive37negativeAcross 80 mentions, 48% of Value for money feedback is positive and 51% negative. That makes Value for money a common pain point.
Billing & payment70× mentions
12positive55negativeAcross 70 mentions, 11% of Billing & payment feedback is positive and 85% negative. That makes Billing & payment a common pain point.
Fit & sizing39× mentions
12positive17negativeAcross 39 mentions, 31% of Fit & sizing feedback is positive and 42% negative. That makes Fit & sizing a mixed area.
Delivery20× mentions
4positive9negativeAcross 20 mentions, 14% of Delivery feedback is positive and 51% negative. That makes Delivery a common pain point.
Communication16× mentions
3positive12negativeAcross 16 mentions, 16% of Communication feedback is positive and 81% negative. That makes Communication a common pain point.
Durability11× mentions
2positive6negativeAcross 11 mentions, 9% of Durability feedback is positive and 50% negative. That makes Durability a common pain point.
Returns & refunds9× mentions
0positive8negativeAcross 9 mentions, 0% of Returns & refunds feedback is positive and 85% negative. That makes Returns & refunds a common pain point.
Material1× mentions
0positive0negativeAcross 1 mentions, 0% of Material feedback is positive and 0% negative. That makes Material a mixed area.
Themes over time
Data as table
| Month | Customer service | Quality | Ordering & website | Value for money | Billing & payment | Fit & sizing |
|---|---|---|---|---|---|---|
| 2025-06 | - | - | - | - | - | 4.0 |
| 2025-07 | - | - | - | - | - | 2.5 |
| 2025-08 | - | - | - | 2.0 | - | 2.0 |
| 2025-09 | 2.4 | 2.3 | 1.3 | 5.0 | 1.3 | - |
| 2025-10 | 2.4 | 4.0 | 2.0 | 4.0 | 1.0 | 1.0 |
| 2025-11 | 3.3 | 2.5 | 4.4 | - | 3.0 | 4.5 |
| 2025-12 | 3.0 | 2.4 | 1.3 | 2.0 | 2.0 | 5.0 |
| 2026-01 | 4.3 | 3.4 | 2.8 | 2.3 | 5.0 | 3.0 |
| 2026-02 | 2.8 | 1.7 | 2.4 | 1.0 | 1.5 | 2.0 |
| 2026-03 | 4.0 | 3.8 | 3.0 | 2.0 | 2.3 | 3.0 |
| 2026-04 | 2.6 | 3.1 | 2.8 | 4.5 | 1.0 | 4.5 |
| 2026-05 | 3.7 | 3.3 | 2.8 | 2.3 | 1.0 | - |
| 2026-06 | 2.9 | 2.8 | 2.8 | 3.7 | 1.5 | 2.5 |
| 2026-07 | 4.8 | 3.8 | 2.3 | 5.0 | 2.3 | - |
| 2026-08 | 2.9 | 3.2 | 2.5 | 3.0 | 1.3 | 4.0 |
Rating trend
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-09 | 2.69 | 16 |
| 2025-10 | 3.00 | 15 |
| 2025-11 | 3.45 | 11 |
| 2025-12 | 2.79 | 14 |
| 2026-01 | 3.80 | 15 |
| 2026-02 | 2.64 | 14 |
| 2026-03 | 3.28 | 18 |
| 2026-04 | 3.24 | 17 |
| 2026-05 | 3.47 | 17 |
| 2026-06 | 2.62 | 26 |
| 2026-07 | 3.56 | 16 |
| 2026-08 | 3.50 | 16 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-09 | 44% | 0% | 56% | 16 |
| 2025-10 | 40% | 7% | 53% | 15 |
| 2025-11 | 55% | 0% | 45% | 11 |
| 2025-12 | 36% | 0% | 64% | 14 |
| 2026-01 | 60% | 0% | 40% | 15 |
| 2026-02 | 29% | 14% | 57% | 14 |
| 2026-03 | 50% | 17% | 33% | 18 |
| 2026-04 | 59% | 0% | 41% | 17 |
| 2026-05 | 65% | 0% | 35% | 17 |
| 2026-06 | 27% | 19% | 54% | 26 |
| 2026-07 | 63% | 6% | 31% | 16 |
| 2026-08 | 56% | 13% | 31% | 16 |
Customer voices
Short excerpts - full reviews are available at the original source.
„would be nice to be able to reverse the route on the mileage tracker“
„Then it switches to the three jumping dots and never loads.“
„Their settlement rate is terrible now, and you'll be waiting forever to get your money.“
„They hold remittances for days.“
„I should be able to trust that the app is correct but I can’t“
„the app is not great“
„Would gladly return - if i ever leave retirement 🤣“
„The app no longer attaches a photo of your receipt to an expense.“
What Reddit users say about FreshBooks
Additional source: 6 Reddit discussions about FreshBooks reviewed.
Below are extracts from Reddit discussions - each linked to the original thread.
„their support is amazing.“
„I just wanted to share my recent, absolutely nightmarish experience with FreshBooks.“
„FreshBooks is absolute garbage“
„freshbooks isn't worth the hassle if they can't even provide support“
„I am thinking freshbooks ...“
„Freshbooks is highly recommended“
Frequently asked questions
How do customers rate FreshBooks overall?
FreshBooks averages 3.3 out of 5 stars across 530 analyzed reviews on 4 portals.
Cite this page
Citatio (2026). FreshBooks Reviews 2026 – 3.3/5 from 530 reviews. Retrieved 29 August 2026 from https://citatio.ai/freshbooks-reviews/
Data verifiable via our public audit log: Methodology · Transparency