How is the value for money of Delivery Much?
Reviewers report mixed feelings about Delivery Much’s value for money, with a clear majority expressing dissatisfaction. Out of 63 mentions, 37 are negative and 23 are positive, indicating a generally unfavorable perception. Early 2025 saw strong praise, with 5-star ratings in October and December, but sentiment declined sharply from February 2026 onward, particularly with a drop to 1.5 stars in February and continued low scores through mid-2026. Despite occasional spikes in satisfaction, such as 5-star ratings in August and September, many users cite rising fees, hidden charges, and poor value as recurring issues. The overall trend shows a deterioration in perceived value over time, even as the app maintains functional strengths.
What customers praise
Customers who praise Delivery highlight its frequent promotions, low delivery fees, and ease of use. Many mention receiving free coupons weekly and enjoying discounts of up to 50 percent. The app’s simple interface and fast performance are frequently praised, with users noting that orders arrive on time and the platform is reliable for daily use. Several reviewers compare it favorably to competitors like Ifood, saying prices are consistently better.
What customers said:
- „Has free coupons almost every week“
„Has free coupons almost every week“
Original„tem cupons grátis quase toda semana“
- „Incredible deals“
„Incredible deals“
Original„promoções incríveis“
- „Excellent alternative to iFood“
„Excellent alternative to iFood“
Original„Excelente alternativa ao Ifood“
Common complaints
Common complaints focus on high and opaque fees. Users report being charged over 2 percent in app fees, plus delivery and packaging costs, which often make orders more expensive than ordering directly from the restaurant. Some say the app’s tax structure doubles the final price. Others criticize the lack of transparency, with fees not clearly separated from item costs. A few also mention that promotional offers are misleading or under-deliver on promised savings.
What customers said:
- „The monthly coupons leave me at a loss“
„The monthly coupons leave me at a loss“
Original„os cupons mensais me deixam no prejuízo“
- „high app fee“
„high app fee“
Original„a taxa do aplicativo alta“
- „Very few discount coupons“
„Very few discount coupons“
Original„Pouquíssimos cupons de descontos“
How it has changed over time
Value perception has declined significantly since early 2026. Ratings dropped from 4.75 stars in December 2025 to 1.5 stars in February 2026, with continued low scores through July. This shift coincides with reports of new fee structures, including mandatory minimums for promo items and increased app service charges. While the app’s core functionality remained stable, users increasingly felt the cost outweighed the benefits. The few high ratings in August and September suggest temporary improvements, but these did not reverse the overall downward trend.
What customers said:
- „However, the fee is too high.“
„However, the fee is too high.“
Original„porém a taxa está muito alta“
- „You pay the restaurant fee for ordering, plus packaging, plus the app fee, plus delivery“
„You pay the restaurant fee for ordering, plus packaging, plus the app fee, plus delivery“
Original„vc paga a taxa do restaurante por perdir mais a embalagem mais a taxa do app e mais a entrega“
- „Charges a small fee on the order“
„Charges a small fee on the order“
Original„Cobra uma taxinha no pedido“
Practical takeaways
For users seeking low-cost delivery, Delivery may not be worth the fees, especially if they can order directly from restaurants. However, those who value frequent discounts and a smooth app experience may still find it useful. The best results come from using the app during active promotion periods. Avoiding the app during high-fee phases and checking prices directly with restaurants can help save money. Overall, the app’s value depends heavily on timing and user tolerance for added costs.
What customers said:
- „Most of the time it's more expensive to order through the app than directly from the…“
„Most of the time it's more expensive to order through the app than directly from the business“
Original„na maioria das vezes sai mais caro pedir pelo app do que pela própria empresa“
- „prices are usually better“
„prices are usually better“
Original„geralmente os preços são melhores“
- „Gives me wonderful discounts“
„Gives me wonderful discounts“
Original„me dá descontos maravilhosos“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-10 | 5.00 | 1 |
| 2025-11 | 3.25 | 4 |
| 2025-12 | 4.75 | 4 |
| 2026-01 | 4.33 | 3 |
| 2026-02 | 1.50 | 6 |
| 2026-03 | 2.60 | 5 |
| 2026-04 | 4.00 | 4 |
| 2026-05 | 2.80 | 10 |
| 2026-06 | 3.50 | 2 |
| 2026-07 | 2.67 | 9 |
| 2026-08 | 5.00 | 2 |
| 2026-09 | 5.00 | 1 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-10 | 100% | 0% | 0% | 1 |
| 2025-11 | 50% | 0% | 50% | 4 |
| 2025-12 | 75% | 25% | 0% | 4 |
| 2026-01 | 33% | 0% | 67% | 3 |
| 2026-02 | 0% | 0% | 100% | 6 |
| 2026-03 | 40% | 0% | 60% | 5 |
| 2026-04 | 75% | 0% | 25% | 4 |
| 2026-05 | 20% | 10% | 70% | 10 |
| 2026-06 | 0% | 0% | 100% | 2 |
| 2026-07 | 11% | 0% | 89% | 9 |
| 2026-08 | 100% | 0% | 0% | 2 |
| 2026-09 | 0% | 0% | 100% | 1 |
Customer voices
Short excerpts - full reviews are available at the original source.
„Now they're doing tied selling where you try to get a promotional item but there's a minimum purchase amount“
„I only paid R$ 2.35 in fees.“
„The platform is already paid by the partner establishments.“
„The price has been increasing too much.“
„They gave me a 50% coupon to return to the app, but when I used it, I got less than 20%.“
„they are charging more than a 2% app fee, it's absurd.“
„which is sometimes cheaper than the app, rather than paying this fee.“
„Inadequate discount offer“
Cite this page
Citatio (2026). Delivery Much Value for money: customer reviews September 2026. Retrieved 28 September 2026 from https://citatio.ai/delivery-much-reviews/value-for-money/
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