How is the returns & refunds of Delivery Much?
Reviewers report widespread dissatisfaction with Delivery Much’s returns and refunds process, with all 34 mentions being negative. The overwhelming sentiment is frustration over unprocessed or denied refunds, failed deliveries, and poor customer support. The trend shows a consistent decline in satisfaction, with ratings dropping to 1★ in multiple months from late 2025 through mid-2026, despite slight improvements in late 2026. Customers repeatedly describe being charged for orders they never received, having refund requests ignored, or being unable to cancel subscriptions. The issue appears systemic, with many reporting repeated attempts to resolve problems without success. While a few reviews mention unclear app status or incorrect orders, the core complaint remains unresolved financial and service issues tied to returns and refunds.
What customers praise
Customers frequently praise the app’s interface and delivery speed, but these positives are not related to returns or refunds. No reviews mention satisfaction with the refund process itself. The focus remains entirely on failures in handling returns, cancellations, and financial reversals.
What customers said:
- „I can't get a refund“
„I can't get a refund“
Original„não consigo reembolso“
- „Order not refunded“
„Order not refunded“
Original„Pedido não reembolsado“
- „refund request denied“
„refund request denied“
Original„solicitação de reembolso negada“
Common complaints
The most common complaints involve failed deliveries, unprocessed refunds, and denied refund requests. Many users report not receiving their orders yet still being charged, with no action taken despite multiple attempts. Others describe being charged twice or having unauthorized purchases made using their card, with no resolution. The lack of response from customer support is a recurring issue, with some users stating they waited weeks without a reply.
What customers said:
- „They didn't return my money“
„They didn't return my money“
Original„não devolveram o dinheiro“
- „I want a cancellation and a refund.“
„I want a cancellation and a refund.“
Original„Quero o cancelamento e o reembolso“
- „Refund not processed“
„Refund not processed“
Original„estorno não realizado“
How it has changed over time
The returns and refunds issue has worsened over time, with ratings dropping to 1★ in several months from late 2025 through mid-2026. The lowest score of 1★ occurred in January and February 2026, with no positive feedback recorded during that period. Although ratings improved slightly in late 2026, they remained below 2.5★, indicating ongoing problems. The pattern suggests a sustained failure in resolving customer claims, with no sign of improvement in the refund system.
What customers said:
- „I need to request a refund for an order I placed while the restaurant was closed“
„I need to request a refund for an order I placed while the restaurant was closed“
Original„Preciso solicitar o reembolso de um pedido que fiz com o restaurante fechado“
- „I did not get my refund“
„I did not get my refund“
Original„não tive meu reembolso“
- „Refund request“
„Refund request“
Original„solicitação de reembolso“
Practical takeaways
If you’ve had an issue with a Delivery Much order, expect delays and resistance when requesting a refund. Do not rely on the app’s status updates some restaurants appear open when they are not. Always keep records of your order and payment. If you’re charged for a missing order or an unauthorized purchase, contact your bank immediately and escalate the issue through the app and customer support. Avoid the Much+ subscription if you can’t cancel it easily.
What customers said:
- „I can't get a refund“
„I can't get a refund“
Original„não consigo reembolso“
Over time
Data as table
| Month | Avg. rating | Count |
|---|---|---|
| 2025-11 | 2.33 | 3 |
| 2025-12 | 1.89 | 9 |
| 2026-01 | 1.00 | 1 |
| 2026-02 | 1.00 | 4 |
| 2026-03 | 1.00 | 1 |
| 2026-05 | 1.67 | 3 |
| 2026-06 | 1.67 | 6 |
| 2026-07 | 1.00 | 1 |
| 2026-08 | 2.20 | 3 |
| 2026-09 | 2.33 | 3 |
Sentiment over time
Data as table
| Month | Positive | Neutral | Negative | Count |
|---|---|---|---|---|
| 2025-11 | 0% | 0% | 100% | 3 |
| 2025-12 | 0% | 11% | 89% | 9 |
| 2026-01 | 0% | 0% | 100% | 1 |
| 2026-02 | 0% | 0% | 100% | 4 |
| 2026-03 | 0% | 0% | 100% | 1 |
| 2026-05 | 0% | 0% | 100% | 3 |
| 2026-06 | 0% | 17% | 83% | 6 |
| 2026-07 | 0% | 0% | 100% | 1 |
| 2026-08 | 0% | 0% | 100% | 3 |
| 2026-09 | 0% | 0% | 100% | 3 |
Customer voices
Short excerpts - full reviews are available at the original source.
„No option for returns or replacements“
„refund request“
„it's been almost a month that I've been trying to get a refund for an order that had an issue“
„I can't cancel my subscription“
„Not refunded“
„Very difficult to cancel the subscription“
„You don't get a refund if you've already paid by card or Pix.“
„It's almost impossible to cancel the Much+ subscription“
Cite this page
Citatio (2026). Delivery Much Returns & refunds: customer reviews September 2026. Retrieved 28 September 2026 from https://citatio.ai/delivery-much-reviews/returns/
Data verifiable via our public audit log: Methodology · Transparency